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International Journal of Human–Computer Interaction Volume 37, 2021 - Issue 6
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Research Article

My Smart Speaker is Cool! Perceived Coolness, Perceived Values, and Users’ Attitude toward Smart Speakers

Muhammad Ashfaqa School of Business Administration, Dongbei University of Finance and Economics, Dalian, Liaoning,ChinaORCID Iconhttps://orcid.org/0000-0001-7602-0647View further author information
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Jiang Yuna School of Business Administration, Dongbei University of Finance and Economics, Dalian, Liaoning,ChinaCorrespondence[email protected]
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Shubin Yub Peking University HSBC Business School, University Town, Nanshan, Shenzhen, ChinaORCID Iconhttps://orcid.org/0000-0001-7719-3056View further author information
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Pages 560-573 | Published online: 10 Nov 2020

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Mónica Ferreira, Sandra Maria Correia Loureiro, Muhammad Ashfaq & Hélia Pereira. (2023) Tourist-virtual assistant communication: the power of attachment and authenticity. Anatolia 34:4, pages 566-578.
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Chieh-Peng Lin & Chia-Yun Hsieh. (2023) Modeling Switching Intention of Mobile Payment Service in the Moderation of Usage Inertia and IT Self-Efficacy: Implications for User Education. International Journal of Human–Computer Interaction 39:15, pages 2993-3002.
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Chin-Lung Hsu & Judy Chuan-Chuan Lin. (2023) Factors affecting customers’ intention to voice shopping over smart speaker從智慧音箱品質、互補性與隱私風險探討影響智慧音箱使用者語音購物因素. The Service Industries Journal 43:11-12, pages 785-805.
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Chenxing Xie, Yanding Wang & Yang Cheng. (2022) Does Artificial Intelligence Satisfy You? A Meta-Analysis of User Gratification and User Satisfaction with AI-Powered Chatbots. International Journal of Human–Computer Interaction 0:0, pages 1-11.
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Hanbyul Choi, Jonghwa Park, Young Rok Choi & Yoonhyuk Jung. (2022) User Preferences of Privacy-Enhancing Attributes of a Smart Speaker. International Journal of Human–Computer Interaction 0:0, pages 1-14.
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Fulya Acikgoz & Rodrigo Perez Vega. (2022) The Role of Privacy Cynicism in Consumer Habits with Voice Assistants: A Technology Acceptance Model Perspective. International Journal of Human–Computer Interaction 38:12, pages 1138-1152.
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Limeng Chai, Jian Xu & Shanliang Li. (2022) Investigating the Intention to Adopt Telecommuting during COVID-19 Outbreak: An Integration of TAM and TPB with Risk Perception. International Journal of Human–Computer Interaction 0:0, pages 1-11.
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Devadas Menon & K. Shilpa. (2023) “Hey, Alexa” “Hey, Siri”, “OK Google” ….” exploring teenagers’ interaction with artificial intelligence (AI)-enabled voice assistants during the COVID-19 pandemic. International Journal of Child-Computer Interaction 38, pages 100622.
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Ahlam Mohammed Al-Abdullatif. (2023) Modeling Students’ Perceptions of Chatbots in Learning: Integrating Technology Acceptance with the Value-Based Adoption Model. Education Sciences 13:11, pages 1151.
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Ihsan Ullah Jan, Seonggoo Ji & Changju Kim. (2023) What (de) motivates customers to use AI-powered conversational agents for shopping? The extended behavioral reasoning perspective. Journal of Retailing and Consumer Services 75, pages 103440.
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Saira Begum, Muhammad Ashfaq, Kaveh Asiaei & Khuram Shahzad. (2023) Green intellectual capital and green business strategy: The role of green absorptive capacity. Business Strategy and the Environment 32:7, pages 4907-4923.
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Mingyan Guo & Shufeng (Simon) Xiao. (2023) An empirical analysis of the factors driving customers’ purchase intention of green smart home products. Frontiers in Psychology 14.
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Mehmet Yanit, Metehan Yanit & Fang Wan. (2023) Right agent, wrong level of hedonism: How high (vs low) hedonic values in AI-performed tasks lead to decreased perceptions of humanlikeness, warmth, and less consumer support. Computers in Human Behavior 147, pages 107870.
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Binh Hai Thi Nguyen, Tran Huyen Le, Tri Quan Dang & Luan Thanh Nguyen. (2023) What Role Does AI Chatbot Perform in the F&B Industry? Perspective from Loyalty and Value Co-Creation: Integrated PLS-SEM and ANN Techniques. Journal of Law and Sustainable Development 11:4, pages e794.
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Marcello M. Mariani, Novin Hashemi & Jochen Wirtz. (2023) Artificial intelligence empowered conversational agents: A systematic literature review and research agenda. Journal of Business Research 161, pages 113838.
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Muhammad Ashfaq, Anushree Tandon, Qingyu Zhang, Fauzia Jabeen & Amandeep Dhir. (2022) Doing good for society! How purchasing green technology stimulates consumers toward green behavior: A structural equation modeling–artificial neural network approach. Business Strategy and the Environment 32:4, pages 1274-1291.
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Laura Lucia-Palacios & Raúl Pérez-López. (2021) How can autonomy improve consumer experience when interacting with smart products?. Journal of Research in Interactive Marketing 17:1, pages 19-37.
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Emi Moriuchi. (2022) “Alexa, lock my front door”: An empirical study on factors affecting consumer's satisfaction with VCA‐controlled security devices. Psychology & Marketing 40:1, pages 169-189.
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João Guerreiro, Sandra Maria Correia Loureiro & Carolina Ribeiro. (2022) Advertising acceptance via smart speakers. Spanish Journal of Marketing - ESIC 26:3, pages 286-308.
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Ibrahim Arpaci, Kasim Karatas, Ismail Kusci & Mostafa Al-Emran. (2022) Understanding the social sustainability of the Metaverse by integrating UTAUT2 and big five personality traits: A hybrid SEM-ANN approach. Technology in Society 71, pages 102120.
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Dongyan Nan, Edward Shin, George A. Barnett, Sarah Cheah & Jang Hyun Kim. (2022) Will coolness factors predict user satisfaction and loyalty? Evidence from an artificial neural network–structural equation model approach. Information Processing & Management 59:6, pages 103108.
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Hina Yaqub Bhatti, Madiha Bint E. Riaz, Shazia Nauman & Muhammad Ashfaq. (2022) Browsing or buying: A serial mediation analysis of consumer’s online purchase intentions in times of COVID-19 pandemic. Frontiers in Psychology 13.
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María García de Blanes Sebastián, José Ramón Sarmiento Guede & Arta Antonovica. (2022) Application and extension of the UTAUT2 model for determining behavioral intention factors in use of the artificial intelligence virtual assistants. Frontiers in Psychology 13.
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Parisa Maroufkhani, Shahla Asadi, Morteza Ghobakhloo, Milad T. Jannesari & Wan Khairuzaman Wan Ismail. (2022) How do interactive voice assistants build brands' loyalty?. Technological Forecasting and Social Change 183, pages 121870.
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Seong-Jeong Yoon & Min-Yong Kim. (2022) A Study on Deriving Improvements through User Recognition Analysis of Artificial Intelligence Speakers. Applied Sciences 12:19, pages 9651.
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Yasmine YahiaMarzouk & Jiafei Jin. (2022) The relationship between environmental scanning and organizational resilience: Roles of process innovation and environmental uncertainty. Frontiers in Environmental Science 10.
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Weng Marc Lim, Satish Kumar, Sanjeev Verma & Rijul Chaturvedi. (2022) Alexa, what do we know about conversational commerce? Insights from a systematic literature review. Psychology & Marketing 39:6, pages 1129-1155.
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Hyejoo Kim, Sewoong Hwang, Jonghyuk Kim & Zoonky Lee. (2022) Toward Smart Communication Components: Recent Advances in Human and AI Speaker Interaction. Electronics 11:10, pages 1533.
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Saira Begum, Enjun Xia, Fayaz Ali, Usama Awan & Muhammad Ashfaq. (2021) Achieving green product and process innovation through green leadership and creative engagement in manufacturing. Journal of Manufacturing Technology Management 33:4, pages 656-674.
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Dongyan Nan, Haein Lee, Yerin Kim & Jang Hyun Kim. (2022) My video game console is so cool! A coolness theory-based model for intention to use video game consoles. Technological Forecasting and Social Change 176, pages 121451.
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Chih-Fu Wu, Ying-Kit Wong, Hsiu-Hui Hsu & Cheng-Yu Huang. (2022) Applying Affordance Factor Analysis for Smart Home Speakers in Different Age Groups: A Case Study Approach. Sustainability 14:4, pages 2156.
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Muhammad Ashfaq, Qingyu Zhang, Abaid Ullah Zafar, Mehwish Malik & Abdul Waheed. (2021) Understanding Ant Forest continuance: effects of user experience, personal attributes and motivational factors. Industrial Management & Data Systems 122:2, pages 471-498.
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Debajyoti Pal, Mohammad Dawood Babakerkhell & Pranab Roy. (2022) How Perceptions of Trust and Intrusiveness Affect the Adoption of Voice Activated Personal Assistants. IEEE Access 10, pages 123094-123113.
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Raed Khamis Alharbi, Ghufran Alsaker, Noor Azira Binti Rushar Haimi & Alhamdi Mohammed. 2022. Artificial Neural Networks and Structural Equation Modeling. Artificial Neural Networks and Structural Equation Modeling 165 178 .
Doreén Pick. 2022. Smart Services. Smart Services 389 412 .
Rafael Tavares, Helena Sousa & Jaime Ribeiro. 2022. Computer Supported Qualitative Research. Computer Supported Qualitative Research 48 64 .
Saira Begum, Muhammad Ashfaq, Enjun Xia & Usama Awan. (2021) Does green transformational leadership lead to green innovation? The role of green thinking and creative process engagement. Business Strategy and the Environment 31:1, pages 580-597.
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Dasom Park & Kiechan Namkung. (2021) Exploring Users’ Mental Models for Anthropomorphized Voice Assistants through Psychological Approaches. Applied Sciences 11:23, pages 11147.
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Fayaz Ali, Muhammad Z. Tauni, Ayaz Ali & Tanveer Ahsan. (2021) Do buyer–seller personality similarities impact compulsive buying behaviour?. Journal of Consumer Behaviour 20:4, pages 996-1011.
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Jinkyung Jenny Kim, Antonio Ariza Montes & Heesup Han. (2021) The Role of Expected Benefits towards Smart Hotels in Shaping Customer Behavior: Comparison by Age and Gender. Sustainability 13:4, pages 1698.
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