https://orcid.org/0000-0001-9904-9469
Citations (10)
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Duc Hoang, Sofia Kousi, Luis F. Martinez & Satish Kumar. (2023) Revisiting a model of customer engagement cycle: a systematic review. The Service Industries Journal 43:9-10, pages 579-617.
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Jorge de Andrés-Sánchez & Jaume Gené-Albesa. (2023) Assessing Attitude and Behavioral Intention toward Chatbots in an Insurance Setting: A Mixed Method Approach. International Journal of Human–Computer Interaction 0:0, pages 1-16.
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Woo Bin Kim & Hee Jin Hur. (2023) What Makes People Feel Empathy for AI Chatbots? Assessing the Role of Competence and Warmth. International Journal of Human–Computer Interaction 0:0, pages 1-14.
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Banghui Zhang, Yonghan Zhu, Jie Deng, Weiwei Zheng, Yang Liu, Chunshun Wang & Rongcan Zeng. (2023) “I Am Here to Assist Your Tourism”: Predicting Continuance Intention to Use AI-based Chatbots for Tourism. Does Gender Really Matter?. International Journal of Human–Computer Interaction 39:9, pages 1887-1903.
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Nour Kilani & Lova Rajaobelina. (2022) Impact of Live Chat Service Quality on Behavioral Intentions and Relationship Quality: A Meta-Analysis. International Journal of Human–Computer Interaction 0:0, pages 1-28.
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Articles from other publishers (5)
Marcello M. Mariani, Novin Hashemi & Jochen Wirtz. (2023) Artificial intelligence empowered conversational agents: A systematic literature review and research agenda. Journal of Business Research 161, pages 113838.
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Alice Ashcroft & Angela Ashcroft. 2023. Trends, Applications, and Challenges of Chatbot Technology. Trends, Applications, and Challenges of Chatbot Technology
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Xiaoyi Wang & Xingyi Qiu. (2023) The Influence of Image Realism of Digital Endorsers on the Purchase Intention of Gift Products for the Elderly. Behavioral Sciences 13:1, pages 74.
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Brinda Sampat, Sahil Raj, Abhishek Behl & Sofia Schöbel. (2022) An empirical analysis of facilitators and barriers to the hybrid work model: a cross-cultural and multi-theoretical approach. Personnel Review 51:8, pages 1990-2020.
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Jorge Cordero, Luis Barba-Guaman & Franco Guamán. (2022) Use of chatbots for customer service in MSMEs. Applied Computing and Informatics.
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