Citations (88)
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Tuyen Dai Quang, Nhat Minh Dang Vo, Hoang Van Nguyen, Quynh Xuan Thi Nguyen, Hiram Ting & Tan Vo-Thanh. (2023) Understanding tourists’ experiences at war heritage sites in Ho Chi Minh city, Vietnam: a netnographic analysis of TripAdvisor reviews. Leisure Studies 0:0, pages 1-20.
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Niki Glaveli, Panagiotis Manolitzas, Stergios Palamas, Evangelos Grigoroudis & Constantin Zopounidis. (2023) Developing effective strategic decision-making in the areas of hotel quality management and customer satisfaction from online ratings. Current Issues in Tourism 26:6, pages 1003-1021.
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Faridoddin Rezaei, Iman Raeesi Vanani, Amirhosein Jafari & Sanaz Kakavand. (2022) Identification of Influential Factors and Improvement of Hotel Online User-Generated Scores: A Prescriptive Analytics Approach. Journal of Quality Assurance in Hospitality & Tourism 0:0, pages 1-40.
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Chun-Fang Chiang & Ching-Wen Huang. (2022) Online Reviews on Online Travel Agency: Understanding Tourists’ Perceived Attributes of Taipei’s Economy Hotels. Journal of Quality Assurance in Hospitality & Tourism 23:4, pages 945-959.
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Azim Zarei, Hamta Farjoo & Hooshmand Bagheri Garabollagh. (2022) How Social Media Marketing Activities (SMMAs) and Brand Equity Affect the Customer's Response: Does Overall Flow Moderate It?. Journal of Internet Commerce 21:2, pages 160-182.
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Inna Soifer, Eun-Kyong (Cindy) Choi & Euntae (Ted) Lee. (2021) Do Hotel Attributes and Amenities Affect Online User Ratings Differently across Hotel Star Ratings?. Journal of Quality Assurance in Hospitality & Tourism 22:5, pages 539-560.
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Bona Kim, Seongseop (Sam) Kim & Cindy Yoonjoung Heo. (2019) Consequences of Customer Dissatisfaction in Upscale and Budget Hotels: Focusing on Dissatisfied Customers’ Attitude Toward a Hotel. International Journal of Hospitality & Tourism Administration 20:1, pages 15-46.
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Uroš Godnov & Tjaša Redek. (2019) The use of user-generated content for business intelligence in tourism: insights from an analysis of Croatian hotels. Economic Research-Ekonomska Istraživanja 32:1, pages 2455-2480.
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Anil Bilgihan, Soobin Seo & Jihee Choi. (2018) Identifying restaurant satisfiers and dissatisfiers: Suggestions from online reviews. Journal of Hospitality Marketing & Management 27:5, pages 601-625.
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Sérgio Moro, Paulo Rita & Cristina Oliveira. (2018) Factors Influencing Hotels’ Online Prices. Journal of Hospitality Marketing & Management 27:4, pages 443-464.
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Myunghee Mindy Jeon, Seonjeong (Ally) Lee & Miyoung Jeong. (2018) e-Social Influence and Customers’ Behavioral Intentions on a Bed and Breakfast Website. Journal of Hospitality Marketing & Management 27:3, pages 366-385.
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Teresa Fernandes & Filipa Fernandes. (2018) Sharing Dissatisfaction Online: Analyzing the Nature and Predictors of Hotel Guests Negative Reviews. Journal of Hospitality Marketing & Management 27:2, pages 127-150.
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Selena Aureli & Enrico Supino. (2017) Online Reputation Monitoring: An Exploratory Study on Italian Hotel Managers’ Practices. International Journal of Hospitality & Tourism Administration 18:1, pages 84-109.
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Denis Tolkach & Tony S.M. Tse. (2016) Reflections on the Asian Hotel Attributes: The Russian Gaze. Journal of China Tourism Research 12:3-4, pages 331-354.
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Karen L. Xie, Chihchien Chen & Shinyi Wu. (2016) Online Consumer Review Factors Affecting Offline Hotel Popularity: Evidence from Tripadvisor. Journal of Travel & Tourism Marketing 33:2, pages 211-223.
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Stefan Gössling & Bernard Lane. (2015) Rural tourism and the development of Internet-based accommodation booking platforms: a study in the advantages, dangers and implications of innovation. Journal of Sustainable Tourism 23:8-9, pages 1386-1403.
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Markus Schuckert, Xianwei Liu & Rob Law. (2015) Hospitality and Tourism Online Reviews: Recent Trends and Future Directions. Journal of Travel & Tourism Marketing 32:5, pages 608-621.
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Weilin Lu & Svetlana Stepchenkova. (2015) User-Generated Content as a Research Mode in Tourism and Hospitality Applications: Topics, Methods, and Software. Journal of Hospitality Marketing & Management 24:2, pages 119-154.
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Songshan (Sam) Huang, Zhaoping Liu & Cathy H.C. Hsu. (2014) Customer Experiences with Economy Hotels in China: Evidence from Mystery Guests. Journal of Hospitality Marketing & Management 23:3, pages 266-293.
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Soyoung Boo & Jooho Kim. (2013) Comparison of Negative eWOM Intention: An Exploratory Study. Journal of Quality Assurance in Hospitality & Tourism 14:1, pages 24-48.
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Jian
Jane Zhang & Zhenxing Mao. (2012) Image of All Hotel Scales on Travel Blogs: Its Impact on Customer Loyalty. Journal of Hospitality Marketing & Management 21:2, pages 113-131.
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Anne-Mette Hjalager & Sara Nordin. (2011) User-driven Innovation in Tourism—A Review of Methodologies. Journal of Quality Assurance in Hospitality & Tourism 12:4, pages 289-315.
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Michael
J. Dotson, Eva
M. Hyatt & J.
Dana Clark. (2010) Traveling with the Family Dog: Targeting an Emerging Segment. Journal of Hospitality Marketing & Management 20:1, pages 1-23.
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David Solnet, Jay Kandampully & Anna Kralj. (2010) Legends of Service Excellence: The Habits of Seven Highly Effective Hospitality Companies. Journal of Hospitality Marketing & Management 19:8, pages 889-908.
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Mohammad Arzaghi, Ismail H. Genc & Shaabana Naik. (2023) Rating vs. Reviews: Does official rating capture what is important to customers?. Heliyon 9:5, pages e16337.
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Hyekyung Park, Minwoo Lee, Ki-Joon Back & Agnes DeFranco. (2022) Is Hotel Technology a Double-edged Sword on Customer Experience? A Mixed-method Approach using Big Data. Journal of Hospitality & Tourism Research, pages 109634802211327.
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Rana Tajvidi & Azhdar Karami. (2021) The effect of social media on firm performance. Computers in Human Behavior 115, pages 105174.
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Alexandru Anichiti, Larisa-Loredana Dragolea, Georgia-Daniela Tacu Hârșan, Alina-Petronela Haller & Gina Ionela Butnaru. (2021) Aspects Regarding Safety and Security in Hotels: Romanian Experience. Information 12:1, pages 44.
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Fernando Oliveira-Brochado. 2021. Building Consumer-Brand Relationship in Luxury Brand Management. Building Consumer-Brand Relationship in Luxury Brand Management
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Viacheslav Lanin & Elizaveta Smirnova. (2020) Gender variation in the discourse of online hotel reviews: A corpus-based semantic analysis. Gender variation in the discourse of online hotel reviews: A corpus-based semantic analysis.
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Olena CIFTCI, Katerina BEREZINA, Muhittin CAVUSOGLU & Cihan COBANOGLU. (2020) Winning the Battle: The Importance of Price and Online Reviews for Hotel Selection. Advances in Hospitality and Tourism Research (AHTR) 8:1, pages 177-202.
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Gabriela USLU CİBERE, Murat Alper BAŞARAN & Kemal KANTARCI. (2020) EVALUATION OF HOTEL PERFORMANCE ATTRIBUTES THROUGH CONSUMER GENERATED REVIEWS: THE CASE OF BRATISLAVA. Advances in Hospitality and Tourism Research (AHTR).
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Ramina Khorsand, Majid Rafiee & Vahid Kayvanfar. (2020) Insights into TripAdvisor's online reviews: The case of Tehran's hotels. Tourism Management Perspectives 34, pages 100673.
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Ramazan MURADİ & Adem AKBIYIK. (2020) KÜLTÜREL FARKLILIKLARIN MÜŞTERİ MEMNUNİYETİ ÜZERİNDEKİ ROLÜ: TURİZM SEKTÖRÜNDE ÇEVRİMİÇİ YORUMLARIN ANALİZİ. Bolu Abant İzzet Baysal Üniversitesi Sosyal Bilimler Enstitüsü Dergisi 20:1, pages 229-254.
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Hyekyung Lim, Jeong-Gil Choi, Armigon Akhmedov & Jellna Chung. (2019) Predicting future trends of media elements in hotel marketing by using Change Propensity Analysis. International Journal of Hospitality Management 82, pages 270-277.
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Abbas, Mahmood, Ali, Raza, Ali, Aman, Bano & Nurunnabi. (2019) The Effects of Corporate Social Responsibility Practices and Environmental Factors through a Moderating Role of Social Media Marketing on Sustainable Performance of Firms’ Operating in Multan, Pakistan. Sustainability 11:12, pages 3434.
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