7,194
Views
23
CrossRef citations to date
0
Altmetric
Original Articles

Safety Versus Passenger Service: The Flight Attendants’ Dilemma

, &
Pages 91-112 | Received 01 Nov 2009, Published online: 08 Apr 2013

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (3)

Scott R. Winter, Jing Yu Pan, Dothang Truong & Tracy L. Lamb. (2021) Willingness to Watch the Pre-Flight Safety Briefing: A Structural Model. The International Journal of Aerospace Psychology 31:3, pages 230-251.
Read now
Margo J. van den Berg, T. Leigh Signal & Philippa H. Gander. (2019) Perceived Workload Is Associated with Cabin Crew Fatigue on Ultra-Long Range Flights. The International Journal of Aerospace Psychology 29:3-4, pages 74-85.
Read now

Articles from other publishers (20)

Xiangyun Zeng. (2023) The Impact of Covid-19 On the Sustainability of the Airline Industry. BCP Business & Management 42, pages 46-52.
Crossref
Elizabeth Manikath, Wen-Chin Li, Pawel Piotrowski & Jingyi Zhang. 2023. Engineering Psychology and Cognitive Ergonomics. Engineering Psychology and Cognitive Ergonomics 120 134 .
Hyung-Min Choi & Daniel Kessler. (2022) Airline Cabin Crew Members’ Ambidexterity as the Sustainable Attitude for Prosocial Passenger Service. Sustainability 15:1, pages 242.
Crossref
William Derrickson & Kartikeya Tripathi. (2022) Difference in risk perception of onboard security threats by aircrew and aviation security experts. Transportation Research Interdisciplinary Perspectives 16, pages 100666.
Crossref
Rafael Mortensen Ernits, Matthias Reiß, Michael Bauer, Axel Becker & Michael Freitag. (2022) Individualisation of Inflight Catering Meals—An Automation Concept for Integrating Pre-Ordered Meals during the Flight for All Passengers. Aerospace 9:11, pages 736.
Crossref
Christopher S. Dutt, Ivan Ninov & Vida Ninov. (2022) Air crews’ mindfulness experiences: destination memories. Consumer Behavior in Tourism and Hospitality 17:1, pages 56-75.
Crossref
Sabiha ANNAÇ GÖV & Nilay ERBAY. (2022) THE CONTENT ANALYSIS OF NATIONAL THESES REGARDING FLIGHT ATTENDANTS PUBLISHED IN TURKEY. Gaziantep University Journal of Social Sciences 21:1, pages 250-263.
Crossref
Seong Hyun Jin & Seung Joon Jeon. (2021) A Legal Study on the Promotion of the In-Flight Security Officers System. Journal of the Korean Society for Aviation and Aeronautics 29:2, pages 100-105.
Crossref
Andrea Grout & Peter A. Leggat. (2021) Cabin crew health and fitness-to-fly: Opportunities for re-evaluation amid COVID-19. Travel Medicine and Infectious Disease 40, pages 101973.
Crossref
Kevin Pirruccio & John D. Kelly. (2020) Shoulder injuries associated with handling luggage presenting to U.S. emergency departments: 2003-2017. Work 66:3, pages 603-609.
Crossref
Sheng-Hshiung Tsaur, Fu-Sung Hsu & Li-Hua Kung. (2020) Hassles of cabin crew: An exploratory study. Journal of Air Transport Management 85, pages 101812.
Crossref
Ari Widyanti & Maisarah Firdaus. (2020) ASSESSMENT OF MENTAL WORKLOAD OF FLIGHT ATTENDANTS BASED ON FLIGHT DURATION: AN EFFORT TO PROVIDE SAFE WORKING CONDITION. Aviation 23:3, pages 97-103.
Crossref
Margo J. VAN DEN BERG, T. Leigh SIGNAL & Philippa H. GANDER. (2020) Fatigue risk management for cabin crew: the importance of company support and sufficient rest for work-life balance—a qualitative study. Industrial Health 58:1, pages 2-14.
Crossref
Andrea Grout & Elizabeth M. Speakman. (2020) In-flight transmission of foodborne disease: How can airlines improve?. Travel Medicine and Infectious Disease 33, pages 101558.
Crossref
. 2019. Delivering Tourism Intelligence. Delivering Tourism Intelligence 339 399 .
Noriko Okabe. (2017) Creating of customer loyalty by cabin crew A study of the relation between emotional labor and job performance. Transportation Research Procedia 25, pages 149-164.
Crossref
Sabine Ströfer, Elze G. Ufkes, Merijn Bruijnes, Ellen Giebels & Matthijs L. Noordzij. (2016) Interviewing Suspects with Avatars: Avatars Are More Effective When Perceived as Human. Frontiers in Psychology 7.
Crossref
Barbara Barbieri, Marco Luciano Zurru, Paolo Cossu & Maria Luisa Farnese. (2016) Conseguenze della CIGS negli assistenti di volo: quando un futuro buio porta a stress e burnout. STUDI ORGANIZZATIVI:2, pages 101-132.
Crossref
Heloisa Giangrossi Machado Vidotti, Marina Greghi Sticca, Talita Naiara Rossi da Silva & Nilton Luiz Menegon. (2016) Trabalho e saúde dos comissários de bordo: uma revisão. Revista Brasileira de Saúde Ocupacional 41:0.
Crossref
Brian Hunt & Toni Ivergard. 2014. Designing Service Excellence. Designing Service Excellence 21 34 .