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Communication Studies Volume 72, 2021 - Issue 5
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Research Article

A Laboratory Study Comparing the Effectiveness of Verbal and Nonverbal Rapport-Building Techniques in Interviews

Eric Novotnya Grady College of Journalism and Mass Communication, University of Georgia, Athens, Georgia, USACorrespondence[email protected]
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Mark G. Frankb Department of Communication, University at Buffalo, SUNY, Buffalo, New York, USAView further author information
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Matthew Grizzardc School of Communication, The Ohio State University, Columbus, Ohio, USAORCID Iconhttps://orcid.org/0000-0003-2883-0308View further author information
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Pages 819-833 | Published online: 03 Sep 2021

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Quinten S. Bernhold & Howard Giles. (2022) Emotional mimicry: a communication accommodation approach. Cognition and Emotion 36:5, pages 799-804.
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Articles from other publishers (3)

Wojciech Kulesza, Dariusz Dolinski, Paweł Muniak, Joanna Borkowska, Polina Bibikova & Tomasz Grzyb. (2023) The chameleon effect in customer relationship management: Experiments on the spillover effects of mimicry in natural settings of a chain hotel and a chain grocery shop. Frontiers in Psychology 14.
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Coral Dando, Donna A. Taylor, Alessandra Caso, Zacharia Nahouli & Charlotte Adam. (2022) Interviewing in virtual environments: Towards understanding the impact of rapport-building behaviours and retrieval context on eyewitness memory. Memory & Cognition 51:2, pages 404-421.
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Mark G. Frank, Anne Solbu, Zachary R. Glowacki, Zena Toh & Madison Neurohr. 2022. Nonverbal Communication in Close Relationships. Nonverbal Communication in Close Relationships 75 104 .

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