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Communication studies

Individual differences in the perception of comforting messages: An exploratory investigation

Brant R. Burleson Associate Professor of Communication, Purdue University
&
Wendy Samter David Ross Fellow and doctoral candidate in communication, Purdue University
Pages 39-50 | Published online: 22 May 2009

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John Stewart & Jody Koenig Kellas. (2020) Co-constructing uniqueness: An interpersonal process promoting dialogue. Atlantic Journal of Communication 28:1, pages 5-21.
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Lucas J. Youngvorst & Susanne M. Jones. (2017) The Influence of Cognitive Complexity, Empathy, and Mindfulness on Person-Centered Message Evaluations. Communication Quarterly 65:5, pages 549-564.
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Shaughan A. Keaton, Graham D. Bodie & Robert V. Keteyian. (2015) Relational Listening Goals Influence How People Report Talking About Problems. Communication Quarterly 63:4, pages 480-494.
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Graham D. Bodie, Susanne M. Jones, Andrea J. Vickery, Laura Hatcher & Kaitlin Cannava. (2014) Examining the Construct Validity of Enacted Support: A Multitrait–Multimethod Analysis of Three Perspectives for Judging Immediacy and Listening Behaviors. Communication Monographs 81:4, pages 495-523.
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Miruna Radu lefebvre & Renaud Redien‐Collot. (2013) “How to Do Things with Words”: The Discursive Dimension of Experiential Learning in Entrepreneurial Mentoring Dyads. Journal of Small Business Management 51:3, pages 370-393.
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Wendy Samter, Chris R. Morse & Bryan B. Whaley. (2013) Do We Need to Put God into Emotional Support?: A Comparison of Caucasians’ and African-Americans’ Evaluations of Religious versus Non-Religious Comforting Messages. Journal of Intercultural Communication Research 42:2, pages 172-191.
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GrahamD. Bodie, BrantR. Burleson & SusanneM. Jones. (2012) Explaining the Relationships among Supportive Message Quality, Evaluations, and Outcomes: A Dual-Process Approach. Communication Monographs 79:1, pages 1-22.
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BrantR. Burleson, LisaK. Hanasono, GrahamD. Bodie, AmandaJ. Holmstrom, JenniferD. McCullough, JessicaJ. Rack & Jennifer Gill Rosier. (2011) Are Gender Differences in Responses to Supportive Communication a Matter of Ability, Motivation, or Both? Reading Patterns of Situation Effects Through the Lens of a Dual-Process Theory. Communication Quarterly 59:1, pages 37-60.
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JoséI. Rodríguez, MarcD. Rich, Rachel Hastings & JenniferL. Page. (2006) Assessing the Impact of Augusto Boal's “Proactive Performance”: An Embodied Approach for Cultivating Prosocial Responses to Sexual Assault. Text and Performance Quarterly 26:3, pages 229-252.
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Darlene K. Drummond. (2005) Diabetes Management: An Exploration into the Verbal Support Attempts of Relational Others . Qualitative Research Reports in Communication 6:1, pages 69-76.
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SusanneM. Jones. (2005) Attachment Style Differences and Similarities in Evaluations of Affective Communication Skills and Person‐centered Comforting Messages. Western Journal of Communication 69:3, pages 233-249.
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Brant R. Burleson, Wendy Samter, Susanne M. Jones, Adrianne Kunkel, Amanda J. Holmstrom, Steven T. Mortenson & Erina L. MacGeorge. (2005) Which Comforting Messages Really Work Best? A Different Perspective on Lemieux and Tighe's “Receiver Perspective”. Communication Research Reports 22:2, pages 87-100.
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Scott E. Caplan, Beth J. Haslett & Brant R. Burleson. (2005) Telling It Like It Is: The Adaptive Function of Narratives in Coping With Loss in Later Life. Health Communication 17:3, pages 233-251.
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RobertR. Agne & CindyH. White. (2004) The nature of facework in discussion of everyday problems between friends. Southern Communication Journal 70:1, pages 1-14.
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JuliaT. Wood. (2002) A critical response to John Gray's Mars and Venus portrayals of men and women. Southern Communication Journal 67:2, pages 201-210.
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Adrianne Kunkel. (2002) Explaining sex differences in the evaluation of comforting messages: The mediating role of interaction goals. Communication Reports 15:1, pages 29-42.
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AprilR. Trees. (2000) Nonverbal communication and the support process: Interactional sensitivity in interactions between mothers and young adult children. Communication Monographs 67:3, pages 239-261.
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LanceR. Angell. (1998) Communication comforting strategies and social bereavement: Verbal and nonverbal planning and appropriateness. Journal of Personal and Interpersonal Loss 3:3, pages 271-283.
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DanielleJ Dolin & Melanie Booth‐Butterfield. (1993) Reach out and touch someone: Analysis of nonverbal comforting responses. Communication Quarterly 41:4, pages 383-393.
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Articles from other publishers (21)

Susanne M. Jones, Graham D. Bodie & Sam D. Hughes. (2016) The Impact of Mindfulness on Empathy, Active Listening, and Perceived Provisions of Emotional Support. Communication Research 46:6, pages 838-865.
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Andrea J. Vickery. 2017. The Sourcebook of Listening Research. The Sourcebook of Listening Research 552 559 .
Graham D. Bodie & Debra L. Worthington. 2017. The Sourcebook of Listening Research. The Sourcebook of Listening Research 21 44 .
Paul Mick, Ichiro Kawachi & Frank R. Lin. (2014) The Association between Hearing Loss and Social Isolation in Older Adults. Otolaryngology–Head and Neck Surgery 150:3, pages 378-384.
Crossref
Graham D. Bodie, Brant R. Burleson, Amanda J. Holmstrom, Jennifer D. McCullough, Jessica J. Rack, Lisa K. Hanasono & Jennifer G. Rosier. (2011) Effects of Cognitive Complexity and Emotional Upset on Processing Supportive Messages: Two Tests of a Dual-Process Theory of Supportive Communication Outcomes. Human Communication Research 37:3, pages 350-376.
Crossref
Zainab D. Blell, Shahla Alai-Rosales & Jesus Rosales-Ruiz. (2010) The Effects of a Supportive Communication Training Workshop on the Verbal Behavior of Behavior Analysts. Behavior and Social Issues 19:1, pages 144-166.
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JENNIFER S. PRIEM, DENISE HAUNANI SOLOMON & KELI RYAN STEUBER. (2009) Accuracy and bias in perceptions of emotionally supportive communication in marriage. Personal Relationships 16:4, pages 531-552.
Crossref
Susanne M. Jones & John G. Wirtz. (2006) How Does the Comforting Process Work? An Empirical Test of an Appraisal-Based Model of Comforting. Human Communication Research 32:3, pages 217-243.
Crossref
Brant R. Burleson, Meina Liu, Yan Liu & Steven T. Mortenson. (2016) Chinese Evaluations of Emotional Support Skills, Goals, and Behaviors. Communication Research 33:1, pages 38-63.
Crossref
Brant R. Burleson & Steven R. Mortenson. (2016) Explaining Cultural Differences in Evaluations of Emotional Support Behaviors. Communication Research 30:2, pages 113-146.
Crossref
Brant R. Burleson. (2003) The experience and effects of emotional support: What the study of cultural and gender differences can tell us about close relationships, emotion, and interpersonal communication. Personal Relationships 10:1, pages 1-23.
Crossref
Susanne M. Jones & Laura K. Guerrero. (2001) The Effects of Nonverbal Immediacy and Verbal Person Centeredness in the Emotional Support Process. Human Communication Research 27:4, pages 567-596.
Crossref
James S. Sass & Marifran Mattson. (2016) When Social Support is Uncomfortable. Management Communication Quarterly 12:4, pages 511-543.
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ADRIANNE W. KUNKEL & BRANT R. BURLESON. (1999) Assessing Explanations for Sex Differences in Emotional Support A Test of the Different Cultures and Skill Specialization Accounts. Human Communication Research 25:3, pages 307-340.
Crossref
SUSANNE M. JONES & BRANT R. BURLESON. (2016) The Impact of Situational Variables on Helpers' Perceptions of Comforting Messages. Communication Research 24:5, pages 530-555.
Crossref
BRANT R. BURLESON. (2005) A different voice on different cultures: Illusion and reality in the study of sex differences in personal relationships. Personal Relationships 4:3, pages 229-241.
Crossref
Brant R. Burleson & Daena J. Goldsmith. 1996. Handbook of Communication and Emotion. Handbook of Communication and Emotion 245 280 .
RON TAMBORINI, KRISTEN SALOMONSON & CHANGMO BAHK. (2016) The Relationship of Empathy to Comforting Behavior Following Film Exposure. Communication Research 20:5, pages 723-738.
Crossref
DAENA GOLDSMITH. (2016) Managing Conflicting Goals in Supportive Interaction. Communication Research 19:2, pages 264-286.
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WENDY SAMTER, BRANT R. BURLESON & LORI BASDEN-MURPHY. (1989) Behavioral Complexity Is in the Eye of the Beholder Effects of Cognitive Complexity and Message Complexity on Impressions of the Source of Comforting Messages. Human Communication Research 15:4, pages 612-629.
Crossref
BRANT R. BURLESON, STEVEN R. WILSON, MICHAEL S. WALTMAN, ELIZABETH M. GOERING, TERESA K. ELY & BRYAN B. WHALEY. (1988) Item Desirability Effects in Compliance-Gaining Research Seven Studies Documenting Artifacts in the Strategy Selection Procedure. Human Communication Research 14:4, pages 429-486.
Crossref

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