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Journal of Travel & Tourism Marketing Volume 27, 2010 - Issue 3
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Original Articles

Measuring E-Service Quality for Online Travel Agencies

Nelson Kee Fu Tsang School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong SAR, ChinaCorrespondence[email protected]
,
Michael T. H. Lai School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong SAR, China
&
Rob Law School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong SAR, China
Pages 306-323 | Received 22 Oct 2009, Accepted 29 Oct 2009, Published online: 06 May 2010

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