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Journal of Travel & Tourism Marketing Volume 29, 2012 - Issue 8
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Original Articles

Culture As A Moderator Of The Relationship Between Service Quality And The Tourist'S Satisfaction With Different Distribution Channels

Carmen M. Sabiote Marketing and Market Research Department at Granada University in Granada, SpainCorrespondence[email protected]
,
Dolores M. Frías Marketing and Market Research Department at Granada University in Granada, Spain
&
J. Alberto Castañeda Marketing and Market Research Department at Granada University in Granada, Spain
Pages 760-778 | Received 04 Oct 2011, Accepted 27 Apr 2012, Published online: 26 Nov 2012

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Read on this site (4)

Milagros Fernández-Herrero, Rosa M. Hernández-Maestro & Óscar González-Benito. (2018) Autonomy in trip planning and overall satisfaction. Journal of Travel & Tourism Marketing 35:2, pages 119-129.
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Juan Miguel Alcántara-Pilar, Salvador del Barrio-García, Esmeralda Crespo-Almendros & Lucia Porcu. (2017) Toward an understanding of online information processing in e-tourism: does national culture matter?. Journal of Travel & Tourism Marketing 34:8, pages 1128-1142.
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Rosanna Leung, Norman Au & Rob Law. (2015) The Recent Asian Wave in Tourism Research: The Case of the Journal of Travel & Tourism Marketing. Asia Pacific Journal of Tourism Research 20:1, pages 1-28.
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Angelos Pantouvakis. (2013) The moderating role of nationality on the satisfaction loyalty link: evidence from the tourism industry. Total Quality Management & Business Excellence 24:9-10, pages 1174-1187.
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Articles from other publishers (9)

Wenbo Zou, Wei Wei, Shuangying Ding & Jianhong Xue. (2022) The relationship between place attachment and tourist loyalty: A meta-analysis. Tourism Management Perspectives 43, pages 100983.
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Irena Đalić, Željko Stević, Živko Erceg, Perica Macura & Svetlana Terzić. (2020) Selection of a distribution channel using the integrated FUCOM-MARCOS model. International Review:3-4, pages 80-96.
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Juan Miguel Alcántara-Pilar, Francisco Javier Blanco-Encomienda, Tanja Armenski & Salvador Del Barrio-García. (2018) The antecedent role of online satisfaction, perceived risk online, and perceived website usability on the affect towards travel destinations. Journal of Destination Marketing & Management 9, pages 20-35.
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Pantea Keikhosrokiani, Norlia Mustaffa & Nasriah Zakaria. (2018) Success factors in developing iHeart as a patient-centric healthcare system: A multi-group analysis. Telematics and Informatics 35:4, pages 753-775.
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Juan Miguel Alcántara-Pilar, Tanja Armenski, Francisco Javier Blanco-Encomienda & Salvador Del Barrio-García. (2018) Effects of cultural difference on users’ online experience with a destination website: A structural equation modelling approach. Journal of Destination Marketing & Management 8, pages 301-311.
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Juan Miguel Alcántara & Salvador Del Barrio-García. (2017) El papel moderador del control de incertidumbre, la orientación a largo plazo y el individualismo en el efecto del riesgo percibido sobre la aceptación de un sitio web. Innovar 27:63, pages 11-28.
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Angelos Pantouvakis & Maria Francesca Renzi. (2016) Exploring different nationality perceptions of airport service quality. Journal of Air Transport Management 52, pages 90-98.
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Juan Miguel Alcántara-Pilar & Salvador Del Barrio-García. (2015) Antecedents of attitudes toward the website. Cross Cultural Management 22:3, pages 379-404.
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Silvia Sanz Blas & Elena Carvajal-Trujillo. (2014) Cruise passengers' experiences in a Mediterranean port of call. The case study of Valencia. Ocean & Coastal Management 102, pages 307-316.
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