Citations (41)
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Ekkapong Cheunkamon, Sajjakaj Jomnonkwao & Vatanavongs Ratanavaraha. (2022) Impacts of Tourist Loyalty on Service Providers: Examining the Role of the Service Quality of Tourism Supply Chains, Tourism Logistics, Commitment, Satisfaction, and Trust. Journal of Quality Assurance in Hospitality & Tourism 23:6, pages 1397-1429.
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Tianyu Fu, Shuhao Li, Jie Xu, Min Liu & Kaiyue Yu. (2022) Exploring antecedents and consequences of tourists’ perceived relationship investment from new perspectives in the tour group context. Asia Pacific Journal of Tourism Research 27:9, pages 925-939.
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Zhiyong Li, Chang Hua, Xiao Fu & Xinyi Liu. (2021) Beyond complainers: reclassifying customers of travel agency regarding post-failure behavior and loyalty performance. Asia Pacific Journal of Tourism Research 26:3, pages 329-346.
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Hung-Che Wu, Chi-Han Ai & Ya-Yuan Chang. (2021) What Drives Experiential Sharing Intentions Towards Motorcycle Touring? The Case of Taiwan. Journal of China Tourism Research 17:1, pages 90-119.
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Chukwunonso Oraedu. (2019) Structural Equation Test of Service Quality Dimensions on the Relationship Quality Construct: Evidence from an Emerging Telecom Market. Journal of Relationship Marketing 18:2, pages 146-171.
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Ali Gholipour Soleimani & Hannaneh Einolahzadeh. (2018) The influence of service quality on revisit intention: The mediating role of WOM and satisfaction (Case study: Guilan travel agencies). Cogent Social Sciences 4:1.
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Jui-Chang Cheng, Cheng-Shiung Wu, Chang-Hua Yen & Chien-Yu Chen. (2016) Tour Leader Attachment and Customer Citizenship Behaviors in Group Package Tour: The Role of Customer Commitment. Asia Pacific Journal of Tourism Research 21:6, pages 642-657.
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Articles from other publishers (33)
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Mercedez Hinchcliff, Elias Kyriazis, Grace McCarthy & Michael Mehmet. (2023) The moderating role of high- and low-involvement product types on customer loyalty and satisfaction in banking: an Australian perspective. International Journal of Bank Marketing 41:7, pages 1974-2004.
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Sanjit K. Roy, Gaganpreet Singh, Richard L. Gruner, Bidit L. Dey, Saadia Shabnam, Syed Sardar Muhammad & Mohammed Quaddus. (2023) Relationship Quality in Customer-service Robot Interactions in Industry 5.0: An Analysis of Value Recipes. Information Systems Frontiers.
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Lintong Han, Yuehuan Ma, Prince Clement Addo, Miyan Liao & Jiaming Fang. (2023) The Role of Platform Quality on Consumer Purchase Intention in the Context of Cross-Border E-Commerce: The Evidence from Africa. Behavioral Sciences 13:5, pages 385.
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Haipeng Zhang, Kangning Xiong, Guangyu Fei, Ao Jin & Shirong Zhang. (2023) Factors Influencing the Conservation Intentions of Visitors to a World Heritage Site: A Case Study of Libo Karst. Sustainability 15:6, pages 5370.
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Mauro Dini, Simone Splendiani, Laura Bravi & Tonino Pencarelli. (2022) In-store technologies to improve customer experience and interaction: an exploratory investigation in Italian travel agencies. The TQM Journal 34:7, pages 94-114.
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Juan Carlos Granados-Payán, José Antonio Pedraza-Rodríguez, Leonor M. Pérez & Martina G. Gallarza. (2022) Las condiciones explicativas de la lealtad del cliente en las relaciones comerciales B2B. Innovar 32:85, pages 49-66.
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Juan-Gabriel Martínez-Navalón, Vera Gelashvili & Alba Gómez-Ortega. (2021) Evaluation of User Satisfaction and Trust of Review Platforms: Analysis of the Impact of Privacy and E-WOM in the Case of TripAdvisor. Frontiers in Psychology 12.
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Kattreeya Chanpariyavatevong, Warit Wipulanusat, Thanapong Champahom, Sajjakaj Jomnonkwao, Dissakoon Chonsalasin & Vatanavongs Ratanavaraha. (2021) Predicting Airline Customer Loyalty by Integrating Structural Equation Modeling and Bayesian Networks. Sustainability 13:13, pages 7046.
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Tali Filler, Katholiki Georgiades, Nazilla Khanlou & Olive Wahoush. (2019) Understanding Mental Health and Identity from Syrian Refugee Adolescents’ Perspectives. International Journal of Mental Health and Addiction 19:3, pages 764-777.
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Ivan Ka Wai Lai & Jose Weng Chou Wong. (2021) From exhibitor engagement readiness to perceived exhibition performance via relationship quality. Journal of Hospitality and Tourism Management 46, pages 144-152.
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Mingze Xu, Ivan Ka Wai Lai & Huajun Tang. (2020) From corporate environmental responsibility to purchase intention of Chinese buyers: The mediation role of relationship quality. Journal of Consumer Behaviour 20:2, pages 309-323.
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Oluyomi A. Osobajo, Ioannis Koliousis & Heather McLaughlin. (2021) Making sense of maritime supply chain: a relationship marketing approach. Journal of Shipping and Trade 6:1.
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Tamara Rajić, Ana Rakić & Isidora Milošević. (2021) Modelling health care customer satisfaction: Evidence from Serbia. Serbian Journal of Management 16:1, pages 125-145.
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Yi Li, Ying Zhang, Jinpeng Xu & Taiwen Feng. (2019) The impacts of customer involvement on the relationship between relationship quality and performance. Journal of Business & Industrial Marketing 35:2, pages 270-283.
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Hung-Che Wu, Ching-Chan Cheng, Chi-Han Ai & Guowei Chen. (2019) Relationships between restaurant attachment, experiential relationship quality and experiential relationship intentions: The case of single friendly restaurants in Taiwan. Journal of Hospitality and Tourism Management 40, pages 50-66.
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Bülent Demirağ & Yakup Durmaz. (2019) Algılanan Hizmet Kalitesinin Algılanan Değer ve Tutumsal Marka Sadakati Üzerindeki Etkisinin İncelenmesi: 5 Yıldızlı Sayfiye ve Şehir Otelleri Örneği. OPUS Uluslararası Toplum Araştırmaları Dergisi.
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Ivan K.W. Lai, Michael Hitchcock, Ting Yang & Tun-Wei Lu. (2018) Literature review on service quality in hospitality and tourism (1984-2014). International Journal of Contemporary Hospitality Management 30:1, pages 114-159.
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Rahadian Sholikhati, Mardiyana & Dewi Retno Sari Saputro. (2017) Students’ thinking level based on intrapersonal intelligence. Journal of Physics: Conference Series 943, pages 012007.
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