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Journal of Travel & Tourism Marketing Volume 31, 2014 - Issue 3
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Original Articles

Testing and Validating Customer Relationship Management Implementation Constructs in Egyptian Tourism Organizations

Riyad EidCorrespondence[email protected]
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Hatem El-GoharyView further author information
Pages 344-365 | Received 30 Oct 2012, Accepted 28 Jan 2013, Published online: 14 Apr 2014

Citations (15)

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Read on this site (2)

Riyad Eid & Said Elbanna. (2018) A Triangulation Study to Assess the Perceived City Image in the Arab Middle East Context: The Case of Al-Ain in the UAE. Tourism Planning & Development 15:2, pages 118-133.
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Chih-Hsing Liu & Yung-Chuan Huang. (2017) A natural capital model of influences for ecotourism intentions and the buffering effects of emotional values. Journal of Travel & Tourism Marketing 34:7, pages 919-934.
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Articles from other publishers (13)

Rommy Bastian Hutauruk & Sofian Lusa. (2022) Social Media Influence on Effectiveness of Customer Knowledge Management: Case study of PT XYZ. Social Media Influence on Effectiveness of Customer Knowledge Management: Case study of PT XYZ.
Tooba Ali Akbar & Hatem El-Gohary. 2022. Research Anthology on Social Media Advertising and Building Consumer Relationships. Research Anthology on Social Media Advertising and Building Consumer Relationships 1048 1073 .
Kalsoom B.Mehtab Alam. 2022. Technology Application in Tourism Fairs, Festivals and Events in Asia. Technology Application in Tourism Fairs, Festivals and Events in Asia 233 247 .
Omar Hasan Salah, Zawiyah Mohammad Yusof & Hazura Mohamed. (2021) The determinant factors for the adoption of CRM in the Palestinian SMEs: The moderating effect of firm size. PLOS ONE 16:3, pages e0243355.
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Javed Hussain, Navjot Sandhu, Hatem El-Gohary & David Edwards. 2021. Research Anthology on Small Business Strategies for Success and Survival. Research Anthology on Small Business Strategies for Success and Survival 1299 1317 .
Tooba Ali Akbar & Hatem El-Gohary. 2021. Handbook of Research on IoT, Digital Transformation, and the Future of Global Marketing. Handbook of Research on IoT, Digital Transformation, and the Future of Global Marketing 212 236 .
Alexander Preko, Iddrisu Mohammed & Leeford Edem Kojo Ameyibor. (2020) Muslim Tourist Religiosity, Perceived Values, Satisfaction, and Loyalty. Tourism Review International 24:2, pages 109-125.
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Javed Hussain, Navjot Sandhu, Hatem El-Gohary & David J. Edwards. (2020) The Reality of Financing Small Tourism Firms. International Journal of Customer Relationship Marketing and Management 11:1, pages 64-80.
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Riyad Eid & Ali Ahmed Abdelkader. (2017) Customer Orientation Implementation Constructs in the Banking Sector. International Journal of Online Marketing 7:2, pages 1-22.
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Hatem El-Gohary & Zeinab El-Gohary. (2016) An Attempt to Explore Electronic Marketing Adoption and Implementation Aspects in Developing Countries. International Journal of Customer Relationship Marketing and Management 7:4, pages 1-26.
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Hatem El-Gohary. (2016) Halal tourism, is it really Halal?. Tourism Management Perspectives 19, pages 124-130.
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Abd El-Shafey I Ahmed, John N Hay & Hatem El-Gohary. (2015) An investigation of the different factors affecting the adoption of water filters in South Mediterranean countries. Journal of Economic and Administrative Sciences 31:1, pages 2-19.
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Dinesh Vallabh, Laetitia Radder & Danie Venter. (2015) Factors preceding CRM readiness in small- and medium-sized tourism enterprises. Acta Commercii 15:1.
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