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Original Articles

Effect of Consumption Emotion on Hotel and Resort Spa Experience

Pages 958-984 | Received 13 May 2013, Accepted 12 Dec 2013, Published online: 14 Nov 2014

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (13)

Saruka Wisitnorapatt & Preedaree Sirirat. (2023) Measuring customers’ satisfaction and loyalty in Thai wellness spas. International Journal of Spa and Wellness 6:2, pages 221-238.
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Qi Liu, Alison L Browne & Deljana Iossifova. (2022) Creating water demand: bathing practice performances in a Chinese hot spring tourist town. Journal of Sustainable Tourism 30:4, pages 685-703.
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Lok Yan Jessie Lam & Yixing (Lisa) Gao. (2020) Hong Kong Millennials’ Intention to Visit Local Hotel Spas. Journal of China Tourism Research 16:4, pages 510-526.
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Melanie Kay Smith, András Jancsik & László Puczkó. (2020) Customer satisfaction in post-socialist Spas: a case study of Budapest, City of Spas. International Journal of Spa and Wellness 3:2-3, pages 165-186.
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Seyhmus Baloglu, James Busser & Lisa Cain. (2019) Impact of experience on emotional well-being and loyalty. Journal of Hospitality Marketing & Management 28:4, pages 427-445.
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Ilaria Poluzzi & Simone Esposito. (2019) Implications of rituals and authenticity within the spa industry. International Journal of Spa and Wellness 2:2, pages 98-106.
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Enes Madzikatire, Patrick Walter Mamimine, Gwatirera Javangwe & Clotildah Kazembe. (2019) Individuals’ experiences with Spa technology consumption in Zimbabwe. International Journal of Spa and Wellness 2:1, pages 35-52.
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Basak Denizci Guillet & Deniz Kucukusta. (2019) Analyzing Attributes of the Spa Service Experience: Perceptions of Spa-Goers Traveling to Hong Kong. Journal of China Tourism Research 15:1, pages 66-83.
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Xiaoming Liu, Yi Fu & Jun Li. (2019) The effect of on-site experience and place attachment on loyalty: Evidence from Chinese tourists in a hot-spring resort. International Journal of Hospitality & Tourism Administration 20:1, pages 75-100.
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Vanasanan Virabhakul & Ching-Hsu Huang. (2018) Effects of Service Experience on Behavioral intentions: Serial Multiple Mediation Model. Journal of Hospitality Marketing & Management 27:8, pages 997-1016.
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Bilge Villi & Erdogan Koc. (2018) Employee Attractiveness and Customers’ Service Failure Perceptions. Journal of Hospitality Marketing & Management 27:1, pages 41-60.
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Heesup Han, Wansoo Kim, Sanghyeop Lee & HakJun Song. (2018) Key Determinants of Upscale Restaurant Patrons’ Repeat Purchase Behavior: Testing the Impact of Inertia. Journal of Quality Assurance in Hospitality & Tourism 19:1, pages 66-82.
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Articles from other publishers (16)

An-Na Li, You-De Dai, Tsungpo Tsai, Giun-Ting Yeh & Yuan-Chiu Chen. 2023. Advances in Hospitality and Leisure. Advances in Hospitality and Leisure 121 139 .
Lintong Han, Yuehuan Ma, Prince Clement Addo, Miyan Liao & Jiaming Fang. (2023) The Role of Platform Quality on Consumer Purchase Intention in the Context of Cross-Border E-Commerce: The Evidence from Africa. Behavioral Sciences 13:5, pages 385.
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Gefen Zhou & Wenkuan Chen. (2023) Agritourism experience value cocreation impact on the brand equity of rural tourism destinations in China. Tourism Review.
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Cristina Rodrigues, Fernanda A. Ferreira, Vânia Costa, Maria José Alves, Márcia Vaz, Paula Odete Fernandes & Alcina Nunes. 2023. Tourism, Travel, and Hospitality in a Smart and Sustainable World. Tourism, Travel, and Hospitality in a Smart and Sustainable World 619 646 .
Yanmei Jiang & Antonio K. W. Lau. (2022) Effect of restaurant consumers’ anticipated emotions on perceived value and behavioral intention in the COVID-19 context. Frontiers in Psychology 13.
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Lova Rajaobelina, Isabelle Brun, Nour Kilani & Line Ricard. (2021) Examining emotions linked to live chat services: The role of e-service quality and impact on word of mouth. Journal of Financial Services Marketing 27:3, pages 232-249.
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Bindiya Dutt. 2022. Indian Tourism. Indian Tourism 57 68 .
Christiana Tercia, Thorsten Teichert, Dini Anggraeni Sirad & Krishnamurti Murniadi. (2022) Storytelling in the communication of dark tourism. Consumer Behavior in Tourism and Hospitality 17:1, pages 107-126.
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Xinjia Huang, Yang Zhang & Chaojun Li. (2022) Assessing the Compensatory Potentiality of Hot Spring Tourism in the COVID-19 Post-Pandemic Environment. Sustainability 14:14, pages 8579.
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Hu Chen, Yingchao Wang & Na Li. (2022) Research on the Relationship of Consumption Emotion, Experiential Marketing, and Revisit Intention in Cultural Tourism Cities: A Case Study. Frontiers in Psychology 13.
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Shushan Wu, IpKin Anthony Wong & Zhiwei (CJ) Lin. (2021) Understanding the role of atmospheric cues of travel apps: A synthesis between media richness and stimulus–organism–response theory. Journal of Hospitality and Tourism Management 49, pages 226-234.
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Freddy M. Mgiba & Norman Chiliya. (2020) Online reputation, virtual experience and tourists’ revisit intentions. The case of Vilakazi street tourism corridor in Soweto. South African Journal of Economic and management Sciences 23:1.
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Ivan Ka Wai Lai, Ting Yang & Michael Hitchcock. (2020) Evaluating tourists’ emotional experiences regarding destination casino resorts: An impact-asymmetry analysis. Journal of Destination Marketing & Management 16, pages 100365.
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조혜덕, 서일호 & 박은아. (2018) Why Do Theaterscapes Really Matter?. Journal of Product Research 36:2, pages 41-52.
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Kuo-Chien Chang. (2016) Effect of servicescape on customer behavioral intentions: Moderating roles of service climate and employee engagement. International Journal of Hospitality Management 53, pages 116-128.
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Rafidah Othman, Rosidah Musa, Mazzini Muda & Rozita Naina Mohamed. (2016) Conceptualization of Immersive Brand Experience (IBX) Measurement Scale of Emotion. Procedia Economics and Finance 37, pages 208-213.
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