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Niki Glaveli, Panagiotis Manolitzas, Stergios Palamas, Evangelos Grigoroudis & Constantin Zopounidis. (2023) Developing effective strategic decision-making in the areas of hotel quality management and customer satisfaction from online ratings. Current Issues in Tourism 26:6, pages 1003-1021.
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Panagiotis Manolitzas, Niki Glaveli, Stergios Palamas, Michael Talias & Evangelos Grigoroudis. (2022) Hotel guests’ demanding level and importance of attribute satisfaction ratings: an application of MUltiplecriteria Satisfaction Analysis on TripAdvisor’s hotel guests ratings. Current Issues in Tourism 25:8, pages 1203-1208.
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