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Journal of Travel & Tourism Marketing Volume 34, 2017 - Issue 5
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Original Articles

How do consumers’ perceptions differ across dimensions of corporate social responsibility and hotel types?

Qu XiaoSchool of Hotel and Tourism Management, The Hong Kong Polytechnic University, 17 Science Museum Road, TST East, Kowloon, Hong Kong
,
Cindy Yoonjoung HeoEcole hôtelière de Lausanne, Route de Cojonnex 18, 1000Lausanne 25, Switzerland
&
Seoki LeeSchool of Hospitality Management, Pennsylvania State University, 217 Mateer, University Park, PA, 16801, USACorrespondence[email protected]
Pages 694-707 | Received 26 May 2015, Accepted 01 Sep 2016, Published online: 04 Oct 2016

Citations (19)

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Read on this site (6)

Antony King Fung Wong, Seongseop (Sam) Kim & Suna Lee. (2022) The evolution, progress, and the future of corporate social responsibility: Comprehensive review of hospitality and tourism articles. International Journal of Hospitality & Tourism Administration 23:1, pages 1-33.
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Jianwei Qian, Rob Law, Jiewen Wei & Xinjian Li. (2021) Progress of hotel corporate social responsibility research in terms of theoretical, methodological, and thematic development. Journal of Hospitality Marketing & Management 30:6, pages 717-737.
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Antony King Fung Wong, Seongseop (Sam) Kim, Suna Lee & Statia Elliot. (2021) An application of Delphi method and analytic hierarchy process in understanding hotel corporate social responsibility performance scale. Journal of Sustainable Tourism 29:7, pages 1153-1179.
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Chih-Chuan Wang. (2020) Corporate social responsibility on customer behaviour: the mediating role of corporate image and customer satisfaction. Total Quality Management & Business Excellence 31:7-8, pages 742-760.
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Heesup Han, Jongsik Yu, Kyung-Sik Lee & Hyungshin Baek. (2020) Impact of corporate social responsibilities on customer responses and brand choices. Journal of Travel & Tourism Marketing 37:3, pages 302-316.
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Seoki Lee, Kyung-A Sun, Luorong (Laurie) Wu & Qu Xiao. (2018) A Moderating Role of Green Practices on the Relationship between Service Quality and Customer Satisfaction: Chinese Hotel Context. Journal of China Tourism Research 14:1, pages 42-60.
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Articles from other publishers (13)

Antony King Fung Wong, Seongseop (Sam) Kim, Seoki Lee & Munhyang Oh. (2023) Assessing the performance of corporate social responsibility (CSR): Impact range-performance analysis and impact-asymmetry analysis. Tourism Management Perspectives 49, pages 101177.
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Manuel González-De-la-Rosa, Yaiza Armas-Cruz, Daniel Dorta-Afonso & Francisco J. García-Rodríguez. (2023) The impact of employee-oriented CSR on quality of life: Evidence from the hospitality industry. Tourism Management 97, pages 104740.
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Laurie Wu, Alei Fan & Peihao Wang. (2023) How Inspiring! The Impact of Repurposed Design on Customer Inspiration and Repurchase Intention. Journal of Hospitality & Tourism Research.
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Antony King Fung Wong & Seongseop (Sam) Kim. (2023) Corporate Social Responsibility (CSR) and Internal Consequences: The Moderating Role of Employees’ Position Levels. SAGE Open 13:1, pages 215824402311515.
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Ashok A. Prasad & Ravi Shekhar Kumar. (2022) Challenges and opportunities of brand corporate social responsibility classification: A review, new conceptualization and future research agenda. International Journal of Consumer Studies 46:6, pages 2071-2103.
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Felipe Lillo-Viedma, Pedro Severino-González, Valentin Santander-Ramírez, Leidy Y. García, Nataly Guiñez-Cabrera & Nicolás Astorga-Bustos. (2022) Corporate Social Responsibility and Social Network Analysis: Unionized Workers’ Perceptions. Sustainability 14:7, pages 4320.
Crossref
Jiseon Ahn & Shiwen Lu. (2021) Examining the relative role of CSR activity and service experience on cruise customers’ behavior. Social Responsibility Journal 18:3, pages 453-468.
Crossref
SoJung Lee, Heelye (Jason) Park, Kyung Hee Kim & Choong-Ki Lee. (2021) A moderator of destination social responsibility for tourists’ pro-environmental behaviors in the VIP model. Journal of Destination Marketing & Management 20, pages 100610.
Crossref
HaeJin Seo & Tae Ho Song. (2021) The differential motivation and context effects of cause-related marketing in the hotel industry: The moderating role of consumption value. International Journal of Hospitality Management 95, pages 102721.
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Heesup Han, Amr Al-Ansi, Xiaoting Chi, Hyungshin Baek & Kyung-Sik Lee. (2020) Impact of Environmental CSR, Service Quality, Emotional Attachment, and Price Perception on Word-of-Mouth for Full-Service Airlines. Sustainability 12:10, pages 3974.
Crossref
Antony King Fung Wong & Seongseop (Sam) Kim. (2020) Development and validation of standard hotel corporate social responsibility (CSR) scale from the employee perspective. International Journal of Hospitality Management 87, pages 102507.
Crossref
Montserrat Boronat-Navarro & José Antonio Pérez-Aranda. (2018) Consumers’ perceived corporate social responsibility evaluation and support: The moderating role of consumer information. Tourism Economics 25:4, pages 613-638.
Crossref
Abdul Moyeen, Shahnawaz Kamal & Mohammad Yousuf. 2019. Responsibility and Governance. Responsibility and Governance 163 179 .

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