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Journal of Travel & Tourism Marketing Volume 34, 2017 - Issue 7
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Original Articles

The role of intrinsic in-flight cues in relationship quality and behavioural intentions: segmentation in less mindful and mindful passengers

Sandra Maria Correia LoureiroBusiness Research Unit (BRU/UNIDE), Marketing, Operations and General Management Department, Instituto Universitário de Lisboa (ISCTE-IUL), Lisbon, PortugalCorrespondence[email protected]
&
Ana Filipa FialhoBusiness Research Unit (BRU/UNIDE), Marketing, Operations and General Management Department, Instituto Universitário de Lisboa (ISCTE-IUL), Lisbon, Portugal
Pages 948-962 | Received 13 Feb 2016, Accepted 17 Oct 2016, Published online: 24 Nov 2016

Citations (15)

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Read on this site (4)

Catherine Prentice, Aaron Hsiao, Xuequn Wang & Sandra Maria Correia Loureiro. (2023) Mind, service quality, relationship with airlines. Journal of Strategic Marketing 31:1, pages 212-234.
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Hung-Che Wu & Ya-Yuan Chang. (2021) What Drives Experiential Loyalty Intentions?: The Case of Bitcoin Travel. International Journal of Hospitality & Tourism Administration 22:3, pages 303-337.
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Heesup Han, Kai-Sean Lee, Bee-Lia Chua & Sanghyeop Lee. (2020) Contribution of airline F&B to passenger loyalty enhancement in the full-service airline industry. Journal of Travel & Tourism Marketing 37:3, pages 380-395.
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Hung-Che Wu & Ya-Yuan Chang. (2019) What Drives Advocacy Intentions? A Case Study of Mainland Chinese Tourists to Taiwan. Journal of China Tourism Research 15:2, pages 213-239.
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Articles from other publishers (11)

Seongseop (Sam) Kim, Jungkeun Kim, Youngjoon Choi, Jongwon Shin & Alastair M. Morrison. (2022) Can communication messages affect promotion of international air travel in preparation for the post COVID-19 pandemic era?. Journal of Hospitality and Tourism Management 51, pages 252-267.
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Jing Yang & Juan Mundel. (2021) Effects of brand feedback to negative eWOM on brand love/hate: an expectancy violation approach. Journal of Product & Brand Management 31:2, pages 279-292.
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Mahour Mellat Parast & Davood Golmohammadi. (2021) Operational slack, service disruptions, and service quality: Empirical evidence from the US airline industry. Computers & Industrial Engineering 161, pages 107654.
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Ivan Ka Wai Lai & Jose Weng Chou Wong. (2021) From exhibitor engagement readiness to perceived exhibition performance via relationship quality. Journal of Hospitality and Tourism Management 46, pages 144-152.
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Sandra Maria Correia Loureiro, Ricardo G. Bilro & Fernando Angelino. 2021. Augmented Reality and Virtual Reality. Augmented Reality and Virtual Reality 167 179 .
Eren Sezgen, Keith J. Mason & Robert Mayer. (2019) Voice of airline passenger: A text mining approach to understand customer satisfaction. Journal of Air Transport Management 77, pages 65-74.
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Heesup Han, Jongsik Yu, Bee-Lia Chua, Sanghyeop Lee & Wansoo Kim. (2019) Impact of core-product and service-encounter quality, attitude, image, trust and love on repurchase. International Journal of Contemporary Hospitality Management 31:4, pages 1588-1608.
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Özlem Atalık, Mahmut Bakır & Şahap Akan. (2019) The Role of In-Flight Service Quality on Value for Money in Business Class: A Logit Model on the Airline Industry. Administrative Sciences 9:1, pages 26.
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C.K.M. Lee, K.K.H. Ng, Hing Kai Chan, K.L. Choy, W.C. Tai & L.S. Choi. (2018) A multi-group analysis of social media engagement and loyalty constructs between full-service and low-cost carriers in Hong Kong. Journal of Air Transport Management 73, pages 46-57.
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Joonhyeong Kim & Insin Kim. (2018) Entrepreneurial Marketing and Airline-Cause Sponsorship Congruence: Passenger Sponsorship Response to US-Based Full-Service Airlines. Sustainability 10:7, pages 2359.
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Mateja Kos Koklic, Monika Kukar-Kinney & Spela Vegelj. (2017) An investigation of customer satisfaction with low-cost and full-service airline companies. Journal of Business Research 80, pages 188-196.
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