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Article

Developing inter-organizational relationships with online travel agencies (OTAs) and the hotel industry

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Pages 428-442 | Received 03 Aug 2018, Accepted 03 Jan 2019, Published online: 17 Feb 2019

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Sheng-Wei Lin, Hsin-Pin Fu & Arthur J. Lin. (2023) Critical success factors and implementation strategies for B2B electronic procurement systems in the travel industry. Journal of Hospitality and Tourism Technology 14:4, pages 505-522.
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Fajar Kusnadi Kusumah Putra & Rob Law. (2023) Critical success factors for virtual hotel operator partnership with small- and medium-sized hotels: perspectives of owners and operators. Journal of Hospitality and Tourism Insights.
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Gisele GARCİA, Sara DOS ANJOS & Seden DOĞAN. (2022) Online Travel Agencies and Their Role in the Tourism Industry. Advances in Hospitality and Tourism Research (AHTR) 10:3, pages 361-386.
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Saddam Abdullah, Philippe Van Cauwenberge, Heidi Vander Bauwhede & Peter O’Connor. (2021) The indirect distribution dilemma: assessing the financial impact of participation in Booking.com for hotels. Tourism Review 77:4, pages 1024-1042.
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Charalampos Giousmpasoglou, Evangelia Marinakou & Anastasios Zopiatis. (2021) Hospitality managers in turbulent times: the COVID-19 crisis. International Journal of Contemporary Hospitality Management 33:4, pages 1297-1318.
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Milena Nedeljković Knežević, Marko D Petrović, Sanja Kovačić, Maja Mijatov, Darko B Vuković & James Kennell. (2020) Acting the part: Emotional intelligence and job satisfaction as predictors of emotional labor in travel agencies. Tourism and Hospitality Research 21:2, pages 183-201.
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Niko Ibrahim, Putu Wuri Handayani & Muhammad Fadhil Dzulfikar. (2020) Hotel Revenue Manager Segmentation Based on Their Behavior and Motivation While Using Online Travel Agent Supplier System. Hotel Revenue Manager Segmentation Based on Their Behavior and Motivation While Using Online Travel Agent Supplier System.
Feiran Wu, Qianxi Zhang, Rob Law & Tianxiang Zheng. (2020) Fluctuations in Hong Kong Hotel Industry Room Rates under the 2019 Novel Coronavirus (COVID-19) Outbreak: Evidence from Big Data on OTA Channels. Sustainability 12:18, pages 7709.
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Hao Huang, Yide Liu & Dong Lu. (2019) Proposing a model for evaluating market efficiency of OTAs: Theoretical approach. Tourism Economics 26:6, pages 958-975.
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Matthew Tingchi Liu, Shiying Dong, Sara Kit Peng Chang & Francis Tan. (2020) Macau gambling industry's quick V-shape rebound from 2014 to 2019. Asia Pacific Journal of Marketing and Logistics 33:2, pages 449-473.
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Poh Theng Loo. (2020) Exploring airline Companies' engagement with their passengers through social network: An investigation from their Facebook pages. Tourism Management Perspectives 34, pages 100657.
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Edmund Goh & Fevzi Okumus. (2020) Avoiding the hospitality workforce bubble: Strategies to attract and retain generation Z talent in the hospitality workforce. Tourism Management Perspectives 33, pages 100603.
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Dwinanda Kinanti Suci Sekarhati, Afifah Nefiratika, Achmad Nizar Hidayanto, Nur Fitriah Ayuning Budi & Solikin. (2019) Online Travel Agency (OTA) Data Maturity Assessment: Case Study PT Solusi Awan Indonesia -“Flylist”. Online Travel Agency (OTA) Data Maturity Assessment: Case Study PT Solusi Awan Indonesia -“Flylist”.

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