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Journal of Travel & Tourism Marketing Volume 36, 2019 - Issue 5
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Article

Managing negative online accommodation reviews: evidence from the Cook Islands

Mani Jeremiah MateSchool of Tourism & Hospitality Management, Faculty of Business & Economics, The University of the South Pacific, Suva, Fiji
,
Alexander TruppSchool of Tourism & Hospitality Management, Faculty of Business & Economics, The University of the South Pacific, Suva, FijiORCID Iconhttp://orcid.org/0000-0003-1093-2824
ORCID Icon &
Stephen PrattSchool of Tourism & Hospitality Management, Faculty of Business & Economics, The University of the South Pacific, Suva, FijiCorrespondence[email protected]
ORCID Iconhttp://orcid.org/0000-0002-6550-132X
ORCID Icon
Pages 627-644 | Received 18 Dec 2018, Accepted 16 Apr 2019, Published online: 13 May 2019

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Daniel Leung. (2022) The Interplay of Review Valence and Review Platform on Readers’ Perceptions and Reactions Toward Online Hotel Reviews. International Journal of Hospitality & Tourism Administration 23:4, pages 696-722.
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Yi-Fan Chen, Rob Law & Ka Kui Yan. (2022) Negative eWOM Management: How Do Hotels Turn Challenges into Opportunities?. Journal of Quality Assurance in Hospitality & Tourism 23:3, pages 692-715.
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Chloe K. H. Lau, Jun Huang, Sandra Y. P. Feng & Hanqin Qiu. (2022) Profiling trusted information sources for Chinese tourists traveling to Pacific SIDS. Journal of Global Scholars of Marketing Science 32:1, pages 77-96.
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Marica Mafi, Stephen Pratt & Alexander Trupp. (2020) Determining ecotourism satisfaction attributes – a case study of an ecolodge in Fiji. Journal of Ecotourism 19:4, pages 304-326.
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Chetan Shah & Alexander Trupp. (2020) Trends in consumer behaviour and accommodation choice: perspectives from India. Anatolia 31:2, pages 244-259.
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Baojun Gao, Xiaojie Ding, Wenbo Chen, Xiangmei Jiang & Jianzu Wu. (2020) When online reviews meet ACSI: how ACSI moderates the effects of online reviews on hotel revenue. Journal of Travel & Tourism Marketing 37:3, pages 396-408.
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Ana Isabel Lopes, Nathalie Dens, Patrick De Pelsmacker & Edward C. Malthouse. (2023) Managerial response strategies to eWOM: A framework and research agenda for webcare. Tourism Management 98, pages 104739.
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Zea Tomlinson, Esti Venske & Pavla Mokoena. (2023) Online response management: hotelier perspectives from a global South African tourism hub. Studia Periegetica 41:1, pages 153-173.
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Ravinay Amit Chandra, Navneel Shalendra Prasad, Nikeel Nishkar Kumar & Marica Mafi Stephens. 2023. Family Businesses in Tourism and Hospitality. Family Businesses in Tourism and Hospitality 223 241 .
May El Barachi, Taghreed Abu Salim, Munyaradzi W. Nyadzayo, Sujith Mathew, Amgad Badewi & Joseph Amankwah-Amoah. (2022) The relationship between citizen readiness and the intention to continuously use smart city services: Mediating effects of satisfaction and discomfort. Technology in Society 71, pages 102115.
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Chetan Shah, Shipra Shah & Dawn Gibson. (2021) Demystifying agritourism development in Fiji: Inclusive growth for smallholders. Tourism and Hospitality Research 22:2, pages 131-148.
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Ariana Furtado, Ricardo F. Ramos, Bruno Maia & Joana Martinho Costa. (2022) Predictors of Hotel Clients’ Satisfaction in the Cape Verde Islands. Sustainability 14:5, pages 2677.
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Jelena Kapeš, Karla Keča, Nikolina Fugošić & Ana Čuić Tanković. (2022) MANAGEMENT RESPONSE STRATEGIES TO A NEGATIVE ONLINE REVIEW: INFLUENCE ON POTENTIAL GUESTS’ TRUST. Tourism and hospitality management 28:1, pages 1-27.
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António J. D. V. T. Melo, Rosa M. Hernández-Maestro & Pablo A. Muñoz-Gallego. 2022. Cultural Sustainable Tourism. Cultural Sustainable Tourism 105 119 .
Estela Marine-Roig. 2022. Handbook of e-Tourism. Handbook of e-Tourism 557 582 .
Rupa Sinha & Stephen Pratt. (2021) Marketing Cultural Tourism in a Developing Country Setting: The Case of Murshidabad, West Bengal, India. Tourism Culture & Communication 21:3, pages 203-219.
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Derya DEMİRDELEN, Mithat DİNÇER & Fusun ISTANBULLU DİNCER. (2021) Airbnb Kullanıcılarının ‘‘Hayal Kırıklığı’’ Üzerine Bir Araştırma. Anatolia: Turizm Araştırmaları Dergisi 33:1 - Ön Yayımdaki Makaleler, pages 7-17.
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Estela Marine-Roig. 2020. Handbook of e-Tourism. Handbook of e-Tourism 1 26 .
Josep Lladós-Masllorens, Antoni Meseguer-Artola & Inma Rodríguez-Ardura. (2020) Understanding Peer-to-Peer, Two-Sided Digital Marketplaces: Pricing Lessons from Airbnb in Barcelona. Sustainability 12:13, pages 5229.
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Rosa M. Hernández-Maestro. (2020) Management response to eWOM in rural lodging establishments. Spanish Journal of Marketing - ESIC 24:2, pages 263-278.
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