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Western Journal of Communication Volume 79, 2015 - Issue 4
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Original Articles

Personal, Cognitive, and Emotive Antecedents of Consumers' Choices Regarding Complaint Messages

San BolkanDepartment of Communication Studies, California State University, Long BeachCorrespondence[email protected]
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Alan K. GoodboyDepartment of Communication Studies, West Virginia UniversityView further author information
Pages 413-434 | Published online: 12 Aug 2015

Citations (4)

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Read on this site (1)

Molly S. Eickholt & Alan K. Goodboy. (2017) Investment model predictions of workplace ostracism on K–12 teachers’ commitment to their schools and the profession of teaching. Journal of Workplace Behavioral Health 32:2, pages 139-157.
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Articles from other publishers (3)

Charlotte Renda. 2023. Organisierte Grenzrollen. Organisierte Grenzrollen 125 165 .
San Bolkan. (2015) Threat, Coping, and Cost: Protection Motivation in the Context of Consumer Complaining. Communication Research 45:6, pages 840-861.
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Heidi Kevoe-Feldman. (2018) The interactional work of suppressing complaints in customer service encounters. Journal of Pragmatics 123, pages 102-112.
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