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Information Systems Management Volume 29, 2012 - Issue 3
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Regular Articles

The Role of E-Service Quality and Information Quality in Creating Perceived Value: Antecedents to Web Site Loyalty

Ann Pearson Southern Illinois University, Carbondale, Illinois, USACorrespondence[email protected]
,
Suresh Tadisina Southern Illinois University, Carbondale, Illinois, USA
&
Chris Griffin University of Louisiana, Monroe, Louisiana, USA
Pages 201-215 | Published online: 03 Jul 2012

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Chin-Lung Hsu & Judy Chuan-Chuan Lin. (2023) Factors affecting customers’ intention to voice shopping over smart speaker從智慧音箱品質、互補性與隱私風險探討影響智慧音箱使用者語音購物因素. The Service Industries Journal 43:11-12, pages 785-805.
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Le Van Huy & Nguyen Huu Thai Thinh. (2022) Ranking the Hotel Website Service Quality according to Customer’s Perception: A Case Study of 4-Star Hotel. Journal of Quality Assurance in Hospitality & Tourism 0:0, pages 1-20.
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Diep Ngoc Su, Nguyen An Ngoc Nguyen, Ly Ngoc Thi Nguyen, Tuan Trong Luu & Duy Quy Nguyen-Phuoc. (2022) Modeling consumers’ trust in mobile food delivery apps: perspectives of technology acceptance model, mobile service quality and personalization-privacy theory. Journal of Hospitality Marketing & Management 31:5, pages 535-569.
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Joseph Emmanuel Tetteh. (2022) Electronic Banking Service Quality: Perception of Customers in the Greater Accra Region of Ghana. Journal of Internet Commerce 21:1, pages 104-131.
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Chien-Che Huang & Yi-Chen Lan. (2021) Collaboration and competition in the online travel industry: a comparative study of China and Vietnam. Asia Pacific Journal of Tourism Research 26:3, pages 277-293.
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Naquita Fernandes & Catherine Barfknecht. (2020) Keep customers coming back: Enhancing value and satisfaction in a mobile shopping application context. Cogent Business & Management 7:1.
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Sujeet Kumar Sharma, Himanshu Sharma & Yogesh K. Dwivedi. (2019) A Hybrid SEM-Neural Network Model for Predicting Determinants of Mobile Payment Services. Information Systems Management 36:3, pages 243-261.
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T. Sai Vijay, Sanjeev Prashar & Chandan Parsad. (2017) Role of Shopping Values and Web Atmospherics in E-Satisfaction and Repurchase Intention. Journal of Internet Commerce 16:1, pages 32-52.
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Dan J. Kim, Eui Jun Jeong & Yujong Hwang. (2015) A Study of Online Portal Users’ Loyalty From Core Service, Additional Value-added Service and Switching Barriers Perspectives. Information Systems Management 32:2, pages 136-152.
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Jinsoo Hwang, Jinkyung Jenny Kim, Ja Young (Jacey) Choe & Heather (Markham) Kim. (2023) The importance of information quality according to the type of employee in the airline industry: Robot versus human. International Journal of Hospitality Management 114, pages 103537.
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Omar AlHussainan. (2023) The Factors of E-Government Service Quality in Kuwait During the Coronavirus Disease 2019 Pandemic.. SSRN Electronic Journal.
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