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Information Systems Management Volume 30, 2013 - Issue 3
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Regular Articles

ISS-QUAL: A Measure of Service Quality for the Information Systems Function

Robert E. Miller Department of Business Information Systems, Central Michigan University, Mt. Pleasant, Michigan, USACorrespondence[email protected]
,
Bill C. Hardgrave College of Business, Auburn University, Auburn, Alabama, USA
&
Thomas W. Jones Department of Information Systems, University of Arkansas, Fayetteville, Arkansas, USA
Pages 250-262 | Published online: 22 Jul 2013

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Hongming Cai, Lida Xu, Boyi Xu, Pengzhu Zhang, Jingzhi Guo & Yuran Zhang. (2018) A service governance mechanism based on process mining for cloud-based applications. Enterprise Information Systems 12:10, pages 1239-1256.
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Daniel Burda & Frank Teuteberg. (2015) Understanding Service Quality and System Quality Success Factors in Cloud Archiving From an End-User Perspective. Information Systems Management 32:4, pages 266-284.
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Articles from other publishers (2)

Vitor Azzari, Emerson Wagner Mainardes, Aziz Xavier Beiruth & Fábio M. da Costa. (2021) The dimensions of accounting service quality. SN Business & Economics 1:8.
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Danilo M. Marchiori, Emerson W. Mainardes & Ricardo G. Rodrigues. (2017) Validation of the ISS-QUAL and the role of gender, age and education on it service quality in the public sector. Information Technology and Management 19:4, pages 217-230.
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