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Hope Koch, Jie (Kevin) Yan, Sixuan Zhang, Nash Milic & Pat Curry. (2019) How Consumer Technology Is Changing the IT Function: A Multi-Case Study of Three Fortune 500 Companies. Information Systems Management 36:4, pages 336-349.
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Till J. Winkler & Jochen Wulf. (2019) Effectiveness of IT Service Management Capability: Value Co-Creation and Value Facilitation Mechanisms. Journal of Management Information Systems 36:2, pages 639-675.
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