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Information Systems Management Volume 36, 2019 - Issue 2
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Articles

Continual Process Improvement for ITIL Service Operations: A Lean Perspective

Nikolaus ObwegeserIMD Business School, Lausanne, SwitzerlandCorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0003-3404-1989View further author information
ORCID Icon,
Daniel T. NielsenNNIT A/S, Søborg, DenmarkView further author information
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Nicklas M. SpandetPricewaterhouseCoopers Denmark, Hellerup, DenmarkView further author information
Pages 141-167 | Published online: 03 Apr 2019

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Nikolaus Obwegeser, Katrine Arenfeldt, Amalie Corty Dam, Kim Harder Fenger & Johan Vang Silkjaer. (2020) Aligning drivers, contractual governance, and relationship management of IT-outsourcing initiatives. Journal of Information Technology Case and Application Research 22:1, pages 40-66.
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Articles from other publishers (12)

Shuwei Jing, Kaixuan Hou, Niu Zhanwen & Junai Yan. (2023) Advancing an evaluation model: how do family SMEs select innovation scheme in lean management?. Soft Computing.
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Björn Johansson, Henn Jaadla & Tomas Gustavsson. 2023. Advances in Information Systems Development. Advances in Information Systems Development 1 17 .
Sandy Kosasi, Edy Victor, I Dewa Ayu Eka Yuliani, Utin Kasma, Diana Fitriani & Benedikta Bunyi. (2022) Effects of IT Service Management on E-Learning Readiness through the HOT-Fit Model. Effects of IT Service Management on E-Learning Readiness through the HOT-Fit Model.
Indrė Liutkevičienė, Niels Gorm Malý Rytter & David Hansen. (2022) Leveraging capabilities for digitally supported process improvement: a framework for combining Lean and ERP. Business Process Management Journal 28:3, pages 765-783.
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Ehsan Samiei & Jafar Habibi. (2022) Toward a Comprehensive IT Management Methodology. IEEE Engineering Management Review 50:1, pages 168-185.
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Ari Widianto & Apol Pribadi Subriadi. (2022) IT service management evaluation method based on content, context, and process approach: A literature review. Procedia Computer Science 197, pages 410-419.
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Hongyi Mao, Tao Zhang & Qing Tang. (2021) Research Framework for Determining How Artificial Intelligence Enables Information Technology Service Management for Business Model Resilience. Sustainability 13:20, pages 11496.
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Naia Augusto Barud, Renata Araujo de Oliveira, Carlos Francisco Simões Gomes, Adriana Manzolillo Sanseverino, Mara Regina dos Santos Barcelos & Marcos dos Santos. (2020) Lean in information technology departments or companies: identifying publications on the Scopus and Web of Science databases. Scientometrics 126:3, pages 2437-2457.
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Sher Badshah, Arif Ali Khan & Bilal Khan. (2020) Towards Process Improvement in DevOps. Towards Process Improvement in DevOps.
Anna Hamranová, Mojmír Kokles & Tatiana Hrivíková. (2020) Approaches to ITSM level measurement and evaluation. SHS Web of Conferences 83, pages 01019.
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Sanna Heikkinen, Marko Jäntti & Kaija Saranto. 2020. Quality of Information and Communications Technology. Quality of Information and Communications Technology 155 168 .
Mohamad Nor Hassan & Aziz Deraman. 2020. Intelligent Computing. Intelligent Computing 609 628 .

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