Advanced search
Publication Cover
Information Systems Management Volume 37, 2020 - Issue 1
Submit an article Journal homepage
876
Views
13
CrossRef citations to date
0
Altmetric
Regular Articles

The Role of Speed on Customer Satisfaction and Switching Intention: A Study of the UK Mobile Telecom Market

Bidit Lal DeyBrunel Business School, Brunel University London, London, UKCorrespondence[email protected]
View further author information
,
Wafi Al-KaraghouliBrunel Business School, Brunel University London, London, UKView further author information
,
Stanimir MinovThree Hutchinson, UKView further author information
,
Mujahid Mohiuddin BabuCoventry University, Coventry, UKView further author information
,
Angela AyiosBrunel Business School, Brunel University London, London, UKView further author information
,
Syed Sardar MahammadBrunel Business School, Brunel University London, London, UKView further author information
&
Ben BinsardiGlyndwr University, Wrexham, UKView further author information
 show all
Pages 2-15 | Published online: 27 Nov 2019

Citations (13)

Keep up to date with the latest research on this topic with citation updates for this article.

Subscribe to citation updates

Read on this site (2)

Qijie Ruan, Mengyu Li, Wan Anita Binti Wan Abas, Abd Rauf Bin Hassan & Huinan Liu. (2023) The Impact of Human-Computer Interaction on Electronic Service Quality Satisfaction towards Taobao Online Platform: Mediated by Task Technology Fit. International Journal of Human–Computer Interaction 0:0, pages 1-14.
Read now
Agu Godswill Agu. (2022) Students’ switching intentions for graduate education services: examining the influence of service quality, price, and attractiveness of alternative. Journal of Marketing for Higher Education 0:0, pages 1-22.
Read now

Articles from other publishers (11)

Pamela Liana, Jan-Erik Jaensson & Goodluck Mmari. (2023) Service quality dimensions as predictors of customer loyalty in mobile payment services: moderating effect of gender. Future Business Journal 9:1.
Crossref
Amrul Asraf Mohd‐Any, Moniruzzaman Sarker & Fabian Low Zhen Hui. (2023) Understanding users' switching intention of cloud storage services: A push‐pull‐mooring framework. Journal of Consumer Behaviour.
Crossref
Hasan Al-Banna & Syayyidah Maftuhatul Jannah. (2022) The push, pull, and mooring effects toward switching intention to halal cosmetic products. Journal of Islamic Marketing 14:9, pages 2149-2166.
Crossref
Pallavi Dogra, Arun Kumar Kaushik, Prateek Kalia & Arun Kaushal. (2023) Influence of augmented reality on shopping behavior. Management Decision 61:7, pages 2073-2098.
Crossref
Hugo Ribeiro, Belém Barbosa, António C. Moreira & Ricardo Rodrigues. (2023) A closer look at customer experience with bundle telecommunication services and its impacts on satisfaction and switching intention. Journal of Marketing Analytics.
Crossref
Hasan Al-Banna & Izra Berakon. (2023) From bank to P2P lending: switching intention of SME’s: evidence from Indonesia. Journal of Financial Services Marketing.
Crossref
Hugo Ribeiro, Belém Barbosa, António Carrizo Moreira & Ricardo Gouveia Rodrigues. (2023) Determinants of churn in telecommunication services: a systematic literature review. Management Review Quarterly.
Crossref
Shavneet Sharma, Gurmeet Singh, Loveleen Gaur & Anam Afaq. (2022) Exploring customer adoption of autonomous shopping systems. Telematics and Informatics 73, pages 101861.
Crossref
Vishal Shukla, Sanjeev Prashar & Bhartrihari Pandiya. (2021) Is price a significant predictor of the churn behavior during the global pandemic? A predictive modeling on the telecom industry. Journal of Revenue and Pricing Management 21:4, pages 470-483.
Crossref
Ghazanfar Ali Abbasi, Noor Fareen Abdul Rahim, Hongyan Wu, Mohammad Iranmanesh & Benjamin Ng Chee Keong. (2022) Determinants of SME’s Social Media Marketing Adoption: Competitive Industry as a Moderator. SAGE Open 12:1, pages 215824402110672.
Crossref
Prateek Kalia, Robin Kaushal, Meenu Singla & Jai Parkash. (2021) Determining the role of service quality, trust and commitment to customer loyalty for telecom service users: a PLS-SEM approach. The TQM Journal 33:7, pages 377-396.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.