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Articles

Using Social Network Analysis to Measure IT-Enabled Business Process Performance

Pages 61-76 | Published online: 10 Jan 2009

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D. H. Qiu, Y. Li & H. Li. (2011) A hybrid method for constructing High Level Architecture of BBS user network. A hybrid method for constructing High Level Architecture of BBS user network.
P Busch & P Fettke. (2011) Business Process Management under the Microscope: The Potential of Social Network Analysis. Business Process Management under the Microscope: The Potential of Social Network Analysis.
JaeHoon Lee, JinYoung Jang & Jeong Ah Kim. 2011. Future Generation Information Technology. Future Generation Information Technology 378 383 .
Carol X.J. Ou, Robert M. Davison, Xuepan Zhong & Yi Liang. (2010) Empowering employees through instant messaging. Information Technology & People 23:2, pages 193-211.
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Noel Carroll, Eoin Whelan & Ita Richardson. (2010) The Discovery of Agile Service Networks through the Use of Social Network Analysis. The Discovery of Agile Service Networks through the Use of Social Network Analysis.
Eoin Whelan. (2010) It's Whom You Know Not What You Know: A Social Network Analysis Approach to Talent Management. SSRN Electronic Journal.
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