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Regular Articles

Understanding Enterprise System Customization: An Exploration of Implementation Realities and the Key Influence Factors

Pages 182-198 | Published online: 15 Apr 2009

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (4)

Chandan Singh & Samuli Pekkola. (2023) Reasons for customizing packaged enterprise systems: a case study on an enterprise asset management system. Journal of Information Technology Case and Application Research 25:2, pages 159-186.
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Brent Furneaux, Sophia Mannina & Lars Rieser. (2022) Responding to Information System Obsolescence: Should We Upgrade or Replace?. Journal of Computer Information Systems 62:2, pages 372-383.
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Placide Poba-Nzaou & Louis Raymond. (2013) Custom Development as an Alternative for ERP Adoption by SMEs: An Interpretive Case Study. Information Systems Management 30:4, pages 319-335.
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Edward W. N. Bernroider, Frantisek Sudzina & Andreja Pucihar. (2011) Contrasting ERP Absorption Between Transition and Developed Economies From Central and Eastern Europe (CEE). Information Systems Management 28:3, pages 240-257.
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Articles from other publishers (24)

David Morquin, Roxana Ologeanu‐Taddei, Guy Paré & Gerit Wagner. (2023) A method for resolving organisation‐enterprise system misfits: An action research study in a pluralistic organisation. Information Systems Journal 33:5, pages 995-1028.
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Gunnar Ellingsen, Morten Hertzum & Line Melby. (2022) The Tension between National and Local Concerns in Preparing for Large-Scale Generic Systems in Healthcare. Computer Supported Cooperative Work (CSCW) 31:3, pages 411-441.
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Francisco-Jose Molina-Castillo, Rocío Rodríguez, Carolina López-Nicolas & Harry Bouwman. (2022) The role of ERP in business model innovation: Impetus or impediment. Digital Business 2:2, pages 100024.
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Morten Hertzum. (2021) Organizational Implementation: The Design in Use of Information Systems. Synthesis Lectures on Human-Centered Informatics 14:2, pages i-109.
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Abdulrazzaq Qasem Ali, Abu Md Sultan, Abdul Abd Ghani & Hazura Zulzalil. (2021) An Empirical Investigation of Software Customization and Its Impact on the Quality of Software as a Service: Perspectives from Software Professionals. Applied Sciences 11:4, pages 1677.
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Alhanof Almutairi, Muhammad Asif Naeem & Gerald Weber. (2021) Assessing User Satisfaction of Current Enterprise Systems and Their Adaptability From the Perspective of Top Management. IEEE Access 9, pages 153442-153455.
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Abdulrazzaq Qasem Ali, Abu Bakar Md Sultan, Abdul Azim Abd Ghani & Hazura Zulzalil. (2020) Development of a valid and reliable software customization model for SaaS quality through iterative method: perspectives from academia. PeerJ Computer Science 6, pages e294.
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Faisal Mahmood, Abdul Zahid Khan & Rahat Hussain Bokhari. (2019) ERP issues and challenges: a research synthesis. Kybernetes 49:3, pages 629-659.
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Abdulrazzaq Qasem Ali, Abu Bakar Md Sultan, Abdul Azim Abd Ghani & Hazura Zulzalil. (2019) A Systematic Mapping Study on the Customization Solutions of Software as a Service Applications. IEEE Access, pages 1-1.
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Ben Clegg, Paul Little, Steve Govette & Joel Logue. (2017) Transformation of a small-to-medium-sized enterprise to a multi-organisation product-service solution provider. International Journal of Production Economics 192, pages 81-91.
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Jonghyeon Ko & Marco Comuzzi. (2017) Fuzzy analytic network process for evaluating ERP post-implementation alternatives. Fuzzy analytic network process for evaluating ERP post-implementation alternatives.
Dawid Nowak & Karl Kurbel. 2017. Innovations in Enterprise Information Systems Management and Engineering. Innovations in Enterprise Information Systems Management and Engineering 135 146 .
Joost A. A. van Beijsterveld & Willem J. H. van Groenendaal. (2016) Solving misfits in ERP implementations by SMEs. Information Systems Journal 26:4, pages 369-393.
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Sudhaman Parthasarathy & Maya Daneva. (2016) An approach to estimation of degree of customization for ERP projects using prioritized requirements. Journal of Systems and Software 117, pages 471-487.
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Eli Hustad, Moutaz Haddara & Baldvin Kalvenes. (2016) ERP and Organizational Misfits: An ERP Customization Journey. Procedia Computer Science 100, pages 429-439.
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Elin Uppstrom, Carl-Mikael Lonn, Madeleine Hoffsten & Joakim Thorstrom. (2015) New Implications for Customization of ERP Systems. New Implications for Customization of ERP Systems.
Sirle Bürkland & Frederik Zachariassen. (2014) Developing an ERP technology: Handling incompleteness of the system. Scandinavian Journal of Management 30:4, pages 409-426.
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Placide Poba-Nzaou, Louis Raymond & Bruno Fabi. (2014) Risk of adopting mission-critical OSS applications: an interpretive case study. International Journal of Operations & Production Management 34:4, pages 477-512.
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Yun Wan & Vishnupriya Kalidindi. 2014. Advances in Enterprise Engineering VIII. Advances in Enterprise Engineering VIII 120 135 .
Issam Jebreen & Robert Wellington. (2013) Understanding requirements engineering practices for packaged software implementation. Understanding requirements engineering practices for packaged software implementation.
Celeste See-Pui Ng. (2013) A Case Study on the Impact of Customization, Fitness, and Operational Characteristics on Enterprise-Wide System Success, User Satisfaction, and System Use. Journal of Global Information Management 21:1, pages 19-41.
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Fotios Misopoulos & Sophia P. Asprodini. 2013. E-Logistics and E-Supply Chain Management. E-Logistics and E-Supply Chain Management 182 196 .
Karl Kurbel & Dawid Nowak. 2013. Innovation and Future of Enterprise Information Systems. Innovation and Future of Enterprise Information Systems 289 297 .
Celeste See-Pui Ng. (2012) A Case on ERP Custom Add-On in Taiwan. International Journal of Enterprise Information Systems 8:4, pages 44-62.
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