Advanced search
Publication Cover
Information Systems Management Volume 26, 2009 - Issue 4
Submit an article Journal homepage
3,584
Views
39
CrossRef citations to date
0
Altmetric
Articles

Offshore Outsourcing: Risks, Challenges, and Potential Solutions

Tejaswini Herath Brock University, Department of Finance, Operations and Information Systems, St. Catharines, Ontario, Canada
&
Rajiv Kishore SUNY at Buffalo, Department of Management Science & Systems, School of Management Jacobs Management Center, Buffalo, New York, USACorrespondence[email protected]
Pages 312-326 | Published online: 26 Oct 2009

Citations (39)

Keep up to date with the latest research on this topic with citation updates for this article.

Subscribe to citation updates

Read on this site (5)

Jonathan Whitaker, M.S. Krishnan, Claes Fornell & Forrest Morgeson. (2020) How Does Customer Service Offshoring Impact Customer Satisfaction?. Journal of Computer Information Systems 60:6, pages 569-582.
Read now
Alessio Ishizaka & Cristina López. (2019) Cost-benefit AHPSort for performance analysis of offshore providers. International Journal of Production Research 57:13, pages 4261-4277.
Read now
Gunjan Yadav, Sachin Kumar Mangla, Sunil Luthra & Suresh Jakhar. (2018) Hybrid BWM-ELECTRE-based decision framework for effective offshore outsourcing adoption: a case study. International Journal of Production Research 56:18, pages 6259-6278.
Read now
Carsten Hansen, Carlos Mena & Heather Skipworth. (2017) Exploring political risk in offshoring engagements. International Journal of Production Research 55:7, pages 2051-2067.
Read now
Alison R. Owens. (2014) Exploring the benefits of contact centre offshoring: a study of trends and practices for the Australian business sector. The International Journal of Human Resource Management 25:4, pages 571-587.
Read now

Articles from other publishers (34)

Anshul Rani, Deepti Mishra & Aida Omerovic. (2023) A framework for software vendor selection by applying Inconsistency and Conflict Removal (ICR) method. International Journal of System Assurance Engineering and Management.
Crossref
Thyago Celso Cavalcante Nepomuceno, Késsia Thais Cavalcanti Nepomuceno, Thiago Poleto, Victor Diogho Heuer de Carvalho & Ana Paula Cabral Seixas Costa. (2022) When Penalty Fails: Modeling Contractual Misincentives With Evidence From Portugal ITO Agreements. SAGE Open 12:4, pages 215824402211418.
Crossref
Amin Mahmoudi & Saad Ahmed Javed. (2022) Performance Evaluation of Construction Sub‐contractors using Ordinal Priority Approach. Evaluation and Program Planning 91, pages 102022.
Crossref
Victor Diogho Heuer de Carvalho, Thiago Poleto, Thyago Celso Cavalcante Nepomuceno & Ana Paula Paula Cabral Seixas Costa. (2021) A study on relational factors in information technology outsourcing: analyzing judgments of small and medium-sized supplying and contracting companies' managers. Journal of Business & Industrial Marketing 37:4, pages 893-917.
Crossref
Ezekiel Leo, Quang “Neo” Bui & Olayele Adelakun. (2022) Outsourcing for Sustainable Performance: Insights from Two Studies on Achieving Innovation through Information Technology and Business Process Outsourcing. Sustainability 14:4, pages 2102.
Crossref
Ghulam Murtaza Khan, Siffat Ullah Khan, Habib Ullah Khan & Muhammad Ilyas. (2022) Challenges and practices identification in complex outsourcing relationships: A systematic literature review. PLOS ONE 17:1, pages e0262710.
Crossref
Young Won Park. 2022. Ambidextrous Global Strategy in the Era of Digital Transformation. Ambidextrous Global Strategy in the Era of Digital Transformation 83 100 .
Anshul Rani, Deepti Mishra & Aida Omerovic. 2022. Information Systems and Technologies. Information Systems and Technologies 382 393 .
Rajorshi Sen Gupta. (2021) Management of Innovation and Intellectual Property in Outsourcing Projects. International Journal of Innovation and Technology Management 18:06.
Crossref
Amiya K. Chakravarty. (2020) The outsourcing conundrum: Misappropriation of intellectual property in supply chains. Naval Research Logistics (NRL) 68:2, pages 229-240.
Crossref
Hanif Ur Rahman, Mushtaq Raza, Palwasha Afsar, Mukhtaj Khan, Nadeem Iqbal & Habib Ullah Khan. (2021) Making the Sourcing Decision of Software Maintenance and Information Technology. IEEE Access 9, pages 11492-11510.
Crossref
Himanshu Prajapati, Ravi Kant & Sandeep Mani Tripathi. (2020) An integrated framework for prioritizing the outsourcing performance outcomes. Journal of Global Operations and Strategic Sourcing 13:4, pages 301-325.
Crossref
Sikandar Ali, Hongqi Li, Siffat Ullah Khan, Muhammad Faisal Abrar & Yanhong Zhao. (2019) Practitioner's view of barriers to software outsourcing partnership formation: An empirical exploration. Journal of Software: Evolution and Process 32:5.
Crossref
Solomon Aigbavboa & Charles Mbohwa. (2020) The murky waters of outsourcing: critical risks factors of outsourcing pharmaceutical outbound value chains. Procedia Manufacturing 43, pages 328-335.
Crossref
Ilan Oshri, Jatinder S. Sidhu & Julia Kotlarsky. (2019) East, west, would home really be best? On dissatisfaction with offshore-outsourcing and firms' inclination to backsource. Journal of Business Research 103, pages 644-653.
Crossref
Cristina López & Alessio Ishizaka. (2019) A hybrid FCM-AHP approach to predict impacts of offshore outsourcing location decisions on supply chain resilience. Journal of Business Research 103, pages 495-507.
Crossref
Sikandar Ali, Niamat Ullah, Muhammad Faisal Abrar, Muhammad Faran Majeed, Muhammad Atif Umar & Jiwei Huang. (2019) Barriers to Software Outsourcing Partnership Formation: An Exploratory Analysis. IEEE Access 7, pages 164556-164594.
Crossref
Damian Kedziora, Wojciech Piotrowicz & Katarzyna Kolasinska-Morawska. (2018) Employee Development and Leadership Perception in the Polish Service Delivery Centres. Foundations of Management 10:1, pages 225-236.
Crossref
Yajun Zhang, Shan Liu, Jing Tan, Guoyin Jiang & Qing Zhu. (2018) Effects of risks on the performance of business process outsourcing projects: The moderating roles of knowledge management capabilities. International Journal of Project Management 36:4, pages 627-639.
Crossref
Sikandar Ali, Li Hongqi & Muhammad Faisal Abrar. (2018) Systematic Literature Review of Critical Barriers to Software Outsourcing Partnership. Systematic Literature Review of Critical Barriers to Software Outsourcing Partnership.
Santanu Mukherjee. (2017) Collaborative governance strategies for a strategic offshore IT outsourcing engagement. Journal of Global Operations and Strategic Sourcing 10:2, pages 255-278.
Crossref
Hamid Moradlou, Chris Backhouse & Rajesh Ranganathan. (2017) Responsiveness, the primary reason behind re-shoring manufacturing activities to the UK. International Journal of Physical Distribution & Logistics Management 47:2/3, pages 222-236.
Crossref
YoungWon Park & Paul Hong. 2017. Reshoring of Manufacturing. Reshoring of Manufacturing 143 161 .
Hamid Moradlou & Chris J Backhouse. (2016) A review of manufacturing re-shoring in the context of customer-focused postponement strategies. Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture 230:9, pages 1561-1571.
Crossref
Marko NöhrenMarko Nöhren. 2016. Enterprise Software Sourcing Performance. Enterprise Software Sourcing Performance 11 56 .
Laura Davies, Gareth R.T. White, Eoin Plant & Chris Lee. (2015) Measuring Outsourcing Efficacy: An Examination of Performance in the Aerospace Sector. Strategic Change 24:4, pages 339-350.
Crossref
Guodong Cong & Tinggui Chen. (2015) A Novel Dynamic Algorithm for IT Outsourcing Risk Assessment Based on Transaction Cost Theory. Discrete Dynamics in Nature and Society 2015, pages 1-10.
Crossref
Fatin Filzahti Ismail & Rozilawati Razali. (2014) Contributing factors of successful software testing outsourcing. Contributing factors of successful software testing outsourcing.
Sunand Kumar, Rajiv Kumar Sharma & Prashant Chauhan. (2014) ISM Approach to Model Offshore Outsourcing Risks. International Journal of Production Management and Engineering 2:2, pages 101.
Crossref
Reyes Gonzalez, Juan Llopis & Jose Gasco. (2013) Information systems offshore outsourcing: managerial conclusions from academic research. International Entrepreneurship and Management Journal 9:2, pages 229-259.
Crossref
Ulrich Remus & Martin Wiener. (2012) The Amount of Control in Offshore Software Development Projects. Journal of Global Information Management 20:4, pages 1-26.
Crossref
R Hartmann, M Wiener & U Remus. (2011) The Amount of Control in Offshore Software Development Projects: An Investigation of Twelve Projects. The Amount of Control in Offshore Software Development Projects: An Investigation of Twelve Projects.
Muhammad Erham Amin. (2021) Effective Labor Outsourcing and Policy Implementation: A Description of Indonesia's Labor Relations. SSRN Electronic Journal.
Crossref
Jonathan Whitaker, Mayuram S. Krishnan & Claes Fornell. (2008) Does Offshoring Impact Customer Satisfaction?. SSRN Electronic Journal.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.