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Articles

The Relative Importance of Website Design Quality and Service Quality in Determining Consumers’ Online Repurchase Behavior

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Pages 327-337 | Published online: 26 Oct 2009

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Vagia Mochla & George Tsourvakas. (2023) Quality Dimensions of Political Parties’ Website Services That Satisfy Voters in the Political Marketing. Journal of Political Marketing 22:1, pages 1-13.
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Naquita Fernandes & Catherine Barfknecht. (2020) Keep customers coming back: Enhancing value and satisfaction in a mobile shopping application context. Cogent Business & Management 7:1.
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Wei Gao & Xue Li. (2019) Building presence in an online shopping website: the role of website quality. Behaviour & Information Technology 38:1, pages 28-41.
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Hongpeng Wang, Rong Du & Timothy Olsen. (2018) Feedback mechanisms and consumer satisfaction, trust and repurchase intention in online retail. Information Systems Management 35:3, pages 201-219.
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Xiayu Chen, Qian Huang & Robert M. Davison. (2017) Economic and Social Satisfaction of Buyers on Consumer-to-Consumer Platforms: The Role of Relational Capital. International Journal of Electronic Commerce 21:2, pages 219-248.
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Venkatapparao Mummalaneni, Juan (Gloria) Meng & Kevin M. Elliott. (2016) Consumer Technology Readiness and E-Service Quality in E-Tailing: What is the Impact on Predicting Online Purchasing?. Journal of Internet Commerce 15:4, pages 311-331.
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John H. Heinrichs, Abdulrahman Al-Aali, Jeen-Su Lim & Kee-Sook Lim. (2016) Gender-Moderating Effect on e-Shopping Behavior: A Cross-Cultural Study of the United States and Saudi Arabia. Journal of Global Marketing 29:2, pages 85-97.
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Fatih Ecer. (2014) A hybrid banking websites quality evaluation model using AHP and COPRAS-G: a Turkey case. Technological and Economic Development of Economy 20:4, pages 758-782.
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Niall Piercy. (2014) Online service quality: Content and process of analysis. Journal of Marketing Management 30:7-8, pages 747-785.
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Robert E. Miller, Bill C. Hardgrave & Thomas W. Jones. (2013) ISS-QUAL: A Measure of Service Quality for the Information Systems Function. Information Systems Management 30:3, pages 250-262.
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Shiu-Wan Hung, Min-Jhih Cheng & Pei-Che Chen. (2012) Reexamining the Factors for Trust in Cultivating Online Customer Repurchase Intentions: The Moderating Effect of Perceived Waiting. International Journal of Human–Computer Interaction 28:10, pages 666-677.
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