Citations (16)
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Jon Iden & Tom
Roar Eikebrokk. (2014) Using the ITIL Process Reference Model for Realizing IT Governance: An Empirical Investigation. Information Systems Management 31:1, pages 37-58.
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Aileen Cater-Steel, Michael J. Hine & Gerald Grant. (2010) Embedding IT Service Management in the Academic Curriculum: A Cross-national Comparison. Journal of Global Information Technology Management 13:4, pages 64-92.
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Articles from other publishers (14)
Ajaya K. Swain & Valeria R. Garza. (2022) Key Factors in Achieving Service Level Agreements (SLA) for Information Technology (IT) Incident Resolution. Information Systems Frontiers.
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Martinus Fieser Sitinjak, Harrynata Triagung, Haryadi Sarjono, Octarium Bima Wicaksana Putra & Vitria Ariani. (2020) Implementing of Customer-driven Approach to Develop A Web-based e-CRM in Rural Tourism. Implementing of Customer-driven Approach to Develop A Web-based e-CRM in Rural Tourism.
Mario Barcelo-Valenzuela, Carlos Maximiliano Leal-Pompa & Gerardo Sanchez-Schmitz. (2020) An IT Service Management Methodology for an Electoral Public Institution. An IT Service Management Methodology for an Electoral Public Institution.
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Mariem Ben Rehouma. (2019) Employees' Participation in IT-Projects in the Public Sector. International Journal of Public Administration in the Digital Age 6:2, pages 20-34.
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Mathew Nicho, Shafaq Khan & M.S.M.K. Rahman. (2017) Managing Information Security Risk Using Integrated Governance Risk and Compliance. Managing Information Security Risk Using Integrated Governance Risk and Compliance.
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Genevieve Marie Johnson & Audrey Cooke. 2016. Handbook of Research on Strategic Management of Interaction, Presence, and Participation in Online Courses. Handbook of Research on Strategic Management of Interaction, Presence, and Participation in Online Courses
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Jon Iden & Tom Roar Eikebrokk. (2014) The impact of senior management involvement, organisational commitment and group efficacy on ITIL implementation benefits. Information Systems and e-Business Management 13:3, pages 527-552.
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Moyen M. Mustaquim & Tobias Nyström. 2015. Persuasive Technology. Persuasive Technology
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Jon Iden & Tom Roar Eikebrokk. (2014) Exploring the Relationship between Information Technology Infrastructure Library and Process Management: Theory Development and Empirical Testing. Knowledge and Process Management 21:4, pages 292-306.
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Ebrahim Bagheri & Faezeh Ensan. (2013) Dynamic decision models for staged software product line configuration. Requirements Engineering 19:2, pages 187-212.
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Thorsten Proehl, Koray Erek, Felix Limbach & Ruediger Zarnekow. (2013) Topics and Applied Theories in IT Service Management. Topics and Applied Theories in IT Service Management.
Jon Iden, Bjørnar Tessem & Tero Päivärinta. (2011) Problems in the interplay of development and IT operations in system development projects: A Delphi study of Norwegian IT experts. Information and Software Technology 53:4, pages 394-406.
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