Advanced search
Publication Cover
Information Systems Management Volume 27, 2010 - Issue 2
Submit an article Journal homepage
805
Views
6
CrossRef citations to date
0
Altmetric
Themed Articles: Servitizing IT

A Five-Step Method to Tune Your ITSM Processes

Stuart D. Galup Department of Information Technology & Operations Management, Florida Atlantic University, Fort Lauderdale, FL, USACorrespondence[email protected]
&
Ronald Dattero Department of Computer Information Systems, Missouri State University, Springfield, MO, USA
Pages 156-167 | Published online: 14 Apr 2010

Citations (6)

Keep up to date with the latest research on this topic with citation updates for this article.

Subscribe to citation updates

Read on this site (1)

Nikolaus Obwegeser, Daniel T. Nielsen & Nicklas M. Spandet. (2019) Continual Process Improvement for ITIL Service Operations: A Lean Perspective. Information Systems Management 36:2, pages 141-167.
Read now

Articles from other publishers (5)

Ayfer BAŞAR. (2023) Bilgi Teknolojisi Altyapı Kütüphanesi (ITIL) İle Servis Kalitesinin İyileştirilmesiImproving The Service Quality with The Information Technology Infrastructure Library (ITIL). Kalite ve Strateji Yönetimi Dergisi 3:1, pages 1-24.
Crossref
Evaristus Didik Madyatmadja, Jason Alexander, Johanes Fernandes Andry & Hendy Tannady. Evaluation of applied service strategy using ITILv3 framework - A case study on a machinery company. Evaluation of applied service strategy using ITILv3 framework - A case study on a machinery company.
Elena Orta & Mercedes Ruiz. (2019) Met4ITIL: A process management and simulation-based method for implementing ITIL. Computer Standards & Interfaces 61, pages 1-19.
Crossref
Martin Berner, Jino Augustine & Alexander Maedche. (2015) The Impact of Process Visibility on Process Performance. Business & Information Systems Engineering 58:1, pages 31-42.
Crossref
Narges Shahsavarani & Shaobo Ji. (2014) Research in Information Technology Service Management (ITSM) (2000 – 2010). International Journal of Information Systems in the Service Sector 6:4, pages 73-91.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.