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Information Systems Management Volume 9, 1992 - Issue 1
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KNOWLEDGE-BASED SYSTEMS

KNOWLEDGE-BASED SYSTEMS FOR USERS

Enhancing the Productivity of Help Desks

Jack ArmstrongView further author information
Pages 28-37 | Published online: 24 Oct 2007

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Read on this site (2)

Corinne M Karuppan & Muthu Karuppan. (2008) Resilience of super users’ mental models of enterprise-wide systems. European Journal of Information Systems 17:1, pages 29-46.
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Janette W. Moody, J. Ellis Blanton & Paul H. Cheney. (1998) A Theoretically Grounded Approach to Assist Memory Recall during Information Requirements Determination. Journal of Management Information Systems 15:1, pages 79-98.
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Articles from other publishers (2)

Gabriel Cepeda Carrión, José Luis Galán González & Antonio Leal. (2004) Identifying key knowledge area in the professional services industry: a case study. Journal of Knowledge Management 8:6, pages 131-150.
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A Fowler. (2000) The role of AI-based technology in support of the knowledge management value activity cycle. The Journal of Strategic Information Systems 9:2-3, pages 107-128.
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