Citations: Bringing Decision Support to the Customer Level

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Marcello M. Mariani & Matteo Borghi. (2023) Artificial intelligence in service industries: customers’ assessment of service production and resilient service operations. International Journal of Production Research 0:0, pages 1-17.
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Mary-Liz Grisé & R. Brent Gallupe. (1999) Information Overload: Addressing the Productivity Paradox in Face-to-Face Electronic Meetings. Journal of Management Information Systems 16:3, pages 157-185.
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