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Original Articles

Reengineering Through Simulation Modeling

Optimizing a Telephone Ordering System at GPO

Pages 61-66 | Published online: 08 Feb 2007

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Mohammadreza Jelokhani-Niaraki. (2019) Exploring the effect of group decision on information search behaviour in web-based collaborative GIS-MCDA. Journal of Decision Systems 28:4, pages 261-285.
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Hung-pin Shih, Kee-hung Lai & T. C. E. Cheng. (2013) Examining structural, perceptual, and attitudinal influences on the quality of information sharing in collaborative technology use. Information Systems Frontiers 17:2, pages 455-470.
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Mohsen Jahangirian, Tillal Eldabi, Aisha Naseer, Lampros K. Stergioulas & Terry Young. (2010) Simulation in manufacturing and business: A review. European Journal of Operational Research 203:1, pages 1-13.
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Julie A. Rennecker, Alan R. Dennis & Sean Hansen. 2010. Handbook of Group Decision and Negotiation. Handbook of Group Decision and Negotiation 25 45 .
Charles E. Naquin, Terri R. Kurtzberg & Liuba Y. Belkin. (2008) E-Mail Communication and Group Cooperation in Mixed Motive Contexts. Social Justice Research 21:4, pages 470-489.
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T. C. E. Cheng & Ida S. F. Chiu. (2008) Critical success factors of business process re‐engineering in the banking industry. Knowledge and Process Management 15:4, pages 258-269.
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Gregorio Convertino, Dorrit Billman, Peter Pirolli, J. P. Massar & Jeff Shrager. (2008) The CACHE Study: Group Effects in Computer-supported Collaborative Analysis. Computer Supported Cooperative Work (CSCW) 17:4, pages 353-393.
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Frada Burstein & Clyde W. HolsappleM. Shane Tomblin. 2008. Handbook on Decision Support Systems 1. Handbook on Decision Support Systems 1 813 831 .
Rocci Luppicini. (2006) Review of computer mediated communication research for education. Instructional Science 35:2, pages 141-185.
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William G. Heninger, Alan R. Dennis & Kelly McNamara Hilmer. (2006) Research Note: Individual Cognition and Dual-Task Interference in Group Support Systems. Information Systems Research 17:4, pages 415-424.
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Lori Foster Thompson & Michael D. Coovert. (2003) Teamwork online: The effects of computer conferencing on perceived confusion, satisfaction and postdiscussion accuracy.. Group Dynamics: Theory, Research, and Practice 7:2, pages 135-151.
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Shaila M. Miranda & Carol S. Saunders. (2003) The Social Construction of Meaning: An Alternative Perspective on Information Sharing. Information Systems Research 14:1, pages 87-106.
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Kok Wei Khong & Stanley Richardson. (2003) Business process re‐engineering in Malaysian banks and finance companies. Managing Service Quality: An International Journal 13:1, pages 54-71.
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Jeffrey B. Schmidt, Mitzi M. Montoya-Weiss & Anne P. Massey. (2001) New Product Development Decision-Making Effectiveness: Comparing Individuals, Face-To-Face Teams, and Virtual Teams. Decision Sciences 32:4, pages 575-600.
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James E. Hunton. (2001) Mitigating the Common Information Sampling Bias Inherent in Small-Group Discussion (Retracted). Behavioral Research in Accounting 13:1, pages 171-194.
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H. Ahmad, Z.M. Udin & R.Z. Yusoff. (2001) Integrated process design for e-learning: a case study. Integrated process design for e-learning: a case study.

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