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Journal of Public Relations Research Volume 21, 2009 - Issue 2
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Original Articles

If the Organizations Won't Give Us Information…: The Use of Multiple New Media for Crisis Technical Translation and Dialogue

Keri K. Stephens Department of Communication Studies, University of Texas at Austin, Correspondence[email protected]
&
Patty C. Malone Department of Human Communication Studies, California State University Fullerton,
Pages 229-239 | Published online: 07 Apr 2009

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Cindy Sing Bik Ngai, Rita Gill Singh, Wenze Lu, Le Yao & Alex Chun Koon. (2023) Exploring the Relationship Between Trust-Building Strategies and Public Engagement on Social Media During the COVID-19 Outbreak. Health Communication 38:10, pages 2141-2157.
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Lucinda Austin, Seoyeon Kim & Adam J. Saffer. (2023) Emotion as a predictor of crisis communicative behaviors: examining information seeking and sharing during Hurricane Florence. Journal of Applied Communication Research 0:0, pages 1-20.
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Isabell Koinig. (2022) On the Influence of Message/Audience Specifics and Message Appeal Type on Message Empowerment: The Austrian Case of COVID-19 Health Risk Messages. Health Communication 37:13, pages 1682-1693.
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Zitian Li, Hongfeng Qiu & Qianying Zhou. (2022) Social-Mediated Diffusion of Conspiracy Theories about COVID-19: A Study Integrating SMCC and TPB Models. International Journal of Human–Computer Interaction 38:7, pages 680-689.
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Hui Zhao. (2020) Explicating the social constructionist perspective on crisis communication and crisis management research: a review of communication and business journals. Journal of Public Relations Research 32:3-4, pages 98-119.
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Elisabeth Hoff-Clausen. (2013) Attributing Rhetorical Agency in a Crisis of Trust: Danske Bank's Act of Public Listening after the Credit Collapse. Rhetoric Society Quarterly 43:5, pages 425-448.
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Brooke Fisher Liu, Yan Jin & LucindaL. Austin. (2013) The Tendency To Tell: Understanding Publics' Communicative Responses To Crisis Information Form and Source. Journal of Public Relations Research 25:1, pages 51-67.
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Mats Eriksson. (2012) On-line Strategic Crisis Communication: In Search of a Descriptive Model Approach. International Journal of Strategic Communication 6:4, pages 309-327.
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Brooke Fisher Liu, Yan Jin, Rowena Briones & Beth Kuch. (2012) Managing Turbulence in the Blogosphere: Evaluating the Blog-Mediated Crisis Communication Model with the American Red Cross. Journal of Public Relations Research 24:4, pages 353-370.
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Lucinda Austin, Brooke Fisher Liu & Yan Jin. (2012) How Audiences Seek Out Crisis Information: Exploring the Social-Mediated Crisis Communication Model. Journal of Applied Communication Research 40:2, pages 188-207.
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Sora Kim & Brooke Fisher Liu. (2012) Are All Crises Opportunities? A Comparison of How Corporate and Government Organizations Responded to the 2009 Flu Pandemic. Journal of Public Relations Research 24:1, pages 69-85.
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Yan Jin & Brooke Fisher Liu. (2010) The Blog-Mediated Crisis Communication Model: Recommendations for Responding to Influential External Blogs. Journal of Public Relations Research 22:4, pages 429-455.
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