Citations (23)
Keep up to date with the latest research on this topic with citation updates for this article.
Read on this site (23)
Thi My Hanh Le, Van Ky Long Nguyen, Thi Thu Hien Le, Thi Thanh Huong Nguyen & Khoa Nguyen Vu. (2023) Customer satisfaction and fast-food restaurants: an empirical study on undergraduate students. Journal of Foodservice Business Research 26:6, pages 771-792.
Read now
Read now
Nichapat Sangkaew, Aziz Nanthaamornphong & Chayanon Phucharoen. (2023) Understanding Tourists’ Perception Toward Local Gourmet Consumption in the Creative City of Gastronomy: Factors Influencing Consumer Satisfaction and Behavioral Intentions. Journal of Quality Assurance in Hospitality & Tourism 0:0, pages 1-28.
Read now
Read now
Kwabena G. Boakye, Victor R. Prybutok, Wesley S. Randall & Kwame S. Ofori. (2023) Emotional connection and customer orientation as moderators in improving the customer satisfaction–behavioral intention link: A moderated moderation service model. Quality Management Journal 30:3, pages 153-167.
Read now
Read now
Khaldoun I. Ababneh, Subramaniam Ponnaiyan, Ahmed R. ElMelegy & Victor Prybutok. (2022) Determinants of customer satisfaction and behavioral intentions in fast-food restaurants among undergraduate students during the COVID-19 pandemic. Quality Management Journal 29:2, pages 104-124.
Read now
Read now
Yuchen Wang, Xianghui Peng & Victor Prybutok. (2022) The importance of information technology to organizational results within the Baldrige award. Quality Management Journal 29:1, pages 3-17.
Read now
Read now
Cláudia Miranda Veloso & Bruno Barbosa Sousa. (2022) Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts. The International Review of Retail, Distribution and Consumer Research 32:1, pages 43-58.
Read now
Read now
Subramaniam Ponnaiyan, Khaldoun I. Ababneh & Victor Prybutok. (2021) Determinants of fast-food restaurant service quality in the United Arab Emirates. Quality Management Journal 28:2, pages 86-97.
Read now
Read now
Paige McNeil & Cheri A. Young. (2019) Customer satisfaction in gourmet food trucks: Exploring attributes and their relationship with customer satisfaction. Journal of Foodservice Business Research 22:4, pages 326-350.
Read now
Read now
Ana M Arboleda. (2019) The Tempo and Cooking Sound of a Gourmet Hamburger. Journal of Food Products Marketing 25:5, pages 566-580.
Read now
Read now
Milos Bujisic, Joe Hutchinson, Jee-Ahe Ahn & Verka Jovanovic. (2018) BEVQUAL: a tool for measuring performance quality in beverage operations. Journal of Foodservice Business Research 21:5, pages 570-589.
Read now
Read now
Ahasan Harun, Gayle Prybutok & Victor R. Prybutok. (2018) Insights into the Antecedents of Fast-Food Purchase Intention and the Relative Positioning of Quality. Quality Management Journal 25:2, pages 83-100.
Read now
Read now
Ahmed R. Elmelegy, Subramaniam Ponnaiyan & Mohamad N. Alnajem. (2017) Antecedents of Hypermarket Service Quality in the United Arab Emirates. Quality Management Journal 24:4, pages 35-48.
Read now
Read now
Hong Qin, Victor Prybutok & Gayle Prybutok. (2016) Quantitative comparison of measurements of urgent care service quality. Health Marketing Quarterly 33:1, pages 59-77.
Read now
Read now
Hung-Che Wu & Zurinawati Mohi. (2015) Assessment of Service Quality in the Fast-Food Restaurant. Journal of Foodservice Business Research 18:4, pages 358-388.
Read now
Read now
David Njite, Joyce Njoroge, Haragopal Parsa, Rahul Parsa & Jean-Pierre van der Rest. (2015) Consumer patronage and willingness-to-pay at different levels of restaurant attributes: A study from Kenya. Research in Hospitality Management 5:2, pages 171-180.
Read now
Read now
Yong-Ki Lee, Choong-Ki Lee, Joowon Choi, Seol-Min Yoon & Robert John Hart. (2014) Tourism's role in urban regeneration: examining the impact of environmental cues on emotion, satisfaction, loyalty, and support for Seoul's revitalized Cheonggyecheon stream district. Journal of Sustainable Tourism 22:5, pages 726-749.
Read now
Read now
Kirti Dutta, H. G. Parsa, Rahul A. Parsa & Milos Bujisic. (2014) Change in Consumer Patronage and Willingness to Pay at Different Levels of Service Attributes in Restaurants: A Study in India. Journal of Quality Assurance in Hospitality & Tourism 15:2, pages 149-174.
Read now
Read now
Hung-Che Wu. (2013) An Empirical Study of the Effects of Service Quality, Perceived Value, Corporate Image, and Customer Satisfaction on Behavioral Intentions in the Taiwan Quick Service Restaurant Industry. Journal of Quality Assurance in Hospitality & Tourism 14:4, pages 364-390.
Read now
Read now
A.
Scott Rood & Joanna Dziadkowiec. (2013) Cross Cultural Service Gap Analysis: Comparing SERVQUAL Customers and IPA Mystery Shoppers. Journal of Foodservice Business Research 16:4, pages 359-377.
Read now
Read now
Kwabena G. Boakye, Junhyuk Kwon, Charles Blankson & Victor R. Prybutok. (2012) The Attraction of the Sizzle: A Service Investment Model. Quality Management Journal 19:4, pages 24-38.
Read now
Read now
Chao Wen, G Qin, Victor R. Prybutok & Charles Blankson. (2012) The Role of National Culture on Relationships Between Customers' Perception of Quality, Values, Satisfaction, and Behavioral Intentions. Quality Management Journal 19:4, pages 7-23.
Read now
Read now
RosaM. Hernández-Maestro & Óscar González-Benito. (2011) Objective quality and business performance in service environments: moderating effects of entrepreneurs' knowledge and involvement. The Service Industries Journal 31:14, pages 2321-2354.
Read now
Read now
Gul Bayraktaroglu & Banu Atrek. (2010) Testing the Superiority and Dimensionality of SERVQLAL vs. SERVPERF in Higher Education. Quality Management Journal 17:1, pages 47-59.
Read now
Read now