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Carolina I. Rojas, Julio A. Pertuze, Amanda J. Williamson, Antoine Gilbert-saad & Luis F. Alarcón. (2023) Standardization can be good for exploration: a social capital view of the productivity dilemma in operational teams. Production Planning & Control 34:2, pages 189-206.
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Frederic Marimon, Nuno Melão & Ramon Bastida. (2021) Motivations and benefits of quality management systems in social services: mediation of the implementation process. Total Quality Management & Business Excellence 32:7-8, pages 693-718.
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Anders Fundin, Tomas Backström & Peter E. Johansson. (2021) Exploring the emergent quality management paradigm. Total Quality Management & Business Excellence 32:5-6, pages 476-488.
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Andrew Manikas, Lynn Boyd, Jian (Jeff) Guan & Kyle Hoskins. (2020) A review of operations management literature: a data-driven approach. International Journal of Production Research 58:5, pages 1442-1461.
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Sean P. Goffnett. (2020) Leadership, goal acceptance, and QMS conformance readiness: exploring the mediating effects of audit team cohesion. Total Quality Management & Business Excellence 31:1-2, pages 43-67.
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Christopher S. Dutt, Giselle Hahn, Natasa Christodoulidou & Sanjay Nadkarni. (2019) What’s so Mysterious about Mystery Shoppers? Understanding the Qualifications and Selection of Mystery Shoppers. Journal of Quality Assurance in Hospitality & Tourism 20:4, pages 470-490.
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Juan M. Cogollo-Flórez & Alexander A. Correa-Espinal. (2019) Analytical modeling of supply chain quality management coordination and integration: A literature review. Quality Management Journal 26:2, pages 72-83.
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Marco Sartor, Guido Orzes, Anne Touboulic, Giovanna Culot & Guido Nassimbeni. (2019) ISO 14001 standard: Literature review and theory-based research agenda. Quality Management Journal 26:1, pages 32-64.
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Lu Xu, Charles Blankson & Victor Prybutok. (2017) Relative Contributions of Product Quality and Service Quality in the Automobile Industry. Quality Management Journal 24:1, pages 21-36.
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Javier García-Bernal & Marisa Ramírez-Alesón. (2015) Why and How TQM Leads to Performance Improvements. Quality Management Journal 22:3, pages 23-37.
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Mark R. Jones. (2014) Identifying Critical Factors That Predict Quality Management Program Success: Data Mining Analysis of Baldrige Award Data. Quality Management Journal 21:3, pages 49-61.
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Articles from other publishers (9)
Eduin Contreras Castañeda & Rafael Pérez Uribe. (2022) Priorización de problemas en talleres metalmecánicos: dos casos de estudio en Boyacá-Colombia. Revista de Ingeniería Industrial Actualidad y Nuevas Tendencias 7:27, pages 47-68.
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Christian Valéry Tayo Tene & Raphaël Nkakleu. (2021) Impacts économiques de la certification ISO 9001 dans les PME : une revue systématique de la littérature. Question(s) de management n° 32:2, pages 167-186.
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Narendar Sumukadas. (2021) Are you ready for your next product recall crisis? Lessons from operations and supply chain management. Business Horizons 64:2, pages 211-221.
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Cláudia Sousa Silva, José Magano, Ana Matos & Teresa Nogueira. (2021) Sustainable Quality Management Systems in the Current Paradigm: The Role of Leadership. Sustainability 13:4, pages 2056.
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Bruce H. Bader, M. Affan Badar, Suhansa Rodchua & Alister McLeod. (2020) A study of the balancing of lean thinking and stakeholder salience in decision-making. The TQM Journal 32:3, pages 441-460.
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Alena Klapalová, Petr Suchánek & Radoslav Škapa. 2020. Výkonnost podniku v kontextu spokojenosti zákazníka, zpětných toků, kvality, inovací a znalostí. Výkonnost podniku v kontextu spokojenosti zákazníka, zpětných toků, kvality, inovací a znalostí.
Eliane Maria Pires Giavina Bianchi & Saulo Ferraz Junior. (2020) e-Qualifácil: Preparing Small Businesses for a Quality Management System. BAR - Brazilian Administration Review 17:1.
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Juan Cogollo & Alexander Correa. (2019) Modeling Supply Chain Quality Management using Multi-Layer Fuzzy Cognitive Maps. Modeling Supply Chain Quality Management using Multi-Layer Fuzzy Cognitive Maps.
Jonathan Simões Freitas, Jéssica Castilho Andrade Ferreira, André Azevedo Rennó Campos, Júlio Cézar Fonseca de Melo, Lin Chih Cheng & Carlos Alberto Gonçalves. (2018) Methodological roadmapping: a study of centering resonance analysis. RAUSP Management Journal 53:3, pages 459-475.
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