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Yann B. Ferrand, Lawrence D. Fredendall, Jennifer C. Siemens, Danny Weathers, Ronald G. Pirrallo & Matthew D. Bitner. (2022) Assessing patient satisfaction with emergency department care delivery using a patient experience framework. Quality Management Journal 29:3, pages 160-182.
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Quinton J. Nottingham, Dana M. Johnson & Roberta S. Russell. (2018) The Effect of Waiting Time on Patient Perceptions of Care Quality. Quality Management Journal 25:1, pages 32-45.
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John W. Gardner, Kevin W. Linderman & Kathleen L. McFadden. (2018) Managing Quality Crossroads in Healthcare: An Integrative Supply Chain Perspective. Quality Management Journal 25:1, pages 2-17.
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G Qin, Kittipong Boonme, Benjamin George & Victor Prybutok. (2017) The Moderating Effect of Gender in Urgent Care Service Satisfaction. Quality Management Journal 24:3, pages 20-30.
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Yann B. Ferrand, Jennifer Siemens, Danny Weathers, Lawrence D. Fredendall, Yunsik Choi, Ronald G. Pirrallo & Matthew Bitner. (2016) Patient Satisfaction With Healthcare Services A Critical Review. Quality Management Journal 23:4, pages 6-22.
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Dana M. Johnson & Roberta S. Russell. (2015) SEM of Service Quality to Predict Overall Patient Satisfaction in Medical Clinics: A Case Study. Quality Management Journal 22:4, pages 18-36.
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Articles from other publishers (5)
Eduardo Dias Coutinho, Paulo Roberto da Costa Vieira, Cecília Lima de Queirós Mattoso, Irene Raguenet Troccoli & Marcos Jose Pereira Renni. (2019) Influence of service quality and corporate image on the satisfaction of patients with Brazil’s National Cancer Institute. International Journal of Pharmaceutical and Healthcare Marketing 13:4, pages 447-468.
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Eduardo Dias Coutinho & Paulo Roberto da Costa Vieira. (2018) Antecedents of oncological patient satisfaction: a study conducted at the Brazilian National Cancer Institute. International Review on Public and Nonprofit Marketing 15:3, pages 413-429.
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Kwabena G. Boakye, Charles Blankson, Victor R. Prybutok & Hong Qin. (2017) An assessment of national healthcare service delivery: a Ghanaian illustration. International Journal of Quality & Reliability Management 34:5, pages 649-666.
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Muhammad Nazam, Muhammad Hashim, Jamil Ahmad, Waseem Ahmad & Muhammad Tahir. 2017. Proceedings of the Tenth International Conference on Management Science and Engineering Management. Proceedings of the Tenth International Conference on Management Science and Engineering Management
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