Citations (12)
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Read on this site (7)
Md Al-Emran, Shahidul Islam & Ahasan Harun. (2022) Understanding quality factors of electronic health service in an emerging economy. Quality Management Journal 29:3, pages 212-231.
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Yann B. Ferrand, Lawrence D. Fredendall, Jennifer C. Siemens, Danny Weathers, Ronald G. Pirrallo & Matthew D. Bitner. (2022) Assessing patient satisfaction with emergency department care delivery using a patient experience framework. Quality Management Journal 29:3, pages 160-182.
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Matti J. Haverila & Jenny C. Twyford. (2022) The relationships between the satisfaction, value for money and repurchase intent constructs in the context of wine tasting room. Journal of Wine Research 33:2, pages 66-87.
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Christine Nya-Ling Tan, Adedapo Oluwaseyi Ojo, Jun-Hwa Cheah & T. Ramayah. (2019) Measuring the Influence of Service Quality on Patient Satisfaction in Malaysia. Quality Management Journal 26:3, pages 129-143.
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John W. Gardner, Kevin W. Linderman & Kathleen L. McFadden. (2018) Managing Quality Crossroads in Healthcare: An Integrative Supply Chain Perspective. Quality Management Journal 25:1, pages 2-17.
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Kwabena G. Boakye, Charles Blankson & Victor R. Prybutok. (2017) The Battle for Customer Loyalty: An Examination of Customer Loyalty in the Goods and Services Domain. Quality Management Journal 24:4, pages 21-34.
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Yann B. Ferrand, Jennifer Siemens, Danny Weathers, Lawrence D. Fredendall, Yunsik Choi, Ronald G. Pirrallo & Matthew Bitner. (2016) Patient Satisfaction With Healthcare Services A Critical Review. Quality Management Journal 23:4, pages 6-22.
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Articles from other publishers (5)
Faithmercy Wanyi Muthigah, David Kiragu & Anne Sang. (2022) Effect of financial capability on customer relationship management in private hospitals in Kenya. International Journal of Business Ecosystem & Strategy (2687-2293) 4:1, pages 68-76.
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Amaresh PandaSanjay Mohapatra. (2021) Online Healthcare Practices and Associated Stakeholders: Review of Literature for Future Research Agenda. Vikalpa: The Journal for Decision Makers 46:2, pages 71-85.
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Jonathan Banahene, Baozhen DaiJonathan KissiMaxwell Opuni Antwi. (2021) Examine the Extrinsic Mechanism of Service Quality Factors and it Effect on Patient Retention in Ghanaian Private Hospitals, Using Trust and Patient Satisfaction as Mediator. International Journal of Scientific Research in Science and Technology, pages 255-270.
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Kevin Davey, Veda Ravishankar, Nikita Mehta, Tania Ahluwalia, Janice Blanchard, Jeffrey Smith & Katherine Douglass. (2020) A qualitative study of workplace violence among healthcare providers in emergency departments in India. International Journal of Emergency Medicine 13:1.
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Quinton Nottingham, Dana M. Johnson & Roberta Russell. (2018) A multi-year SEM model predicting the impact of behavior attributes on overall patient satisfaction. International Journal of Quality & Reliability Management 35:9, pages 2006-2034.
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