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Kwabena G. Boakye, Victor R. Prybutok, Wesley S. Randall & Kwame S. Ofori. (2023) Emotional connection and customer orientation as moderators in improving the customer satisfaction–behavioral intention link: A moderated moderation service model. Quality Management Journal 30:3, pages 153-167.
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Heru Prastawa, Alima Shofia, Arfan Bakhtiar & Maya Damayanti. (2022) Employees’ Perception of Lean Six Sigma Implementation to Business Performance on Low-cost Budget Hotels. Journal of Quality Assurance in Hospitality & Tourism 23:6, pages 1375-1396.
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A.M. Felicetti, S. Ammirato, V. Corvello, G. Iazzolino & S. Verteramo. (2022) Total quality management and corporate social responsibility: a systematic review of the literature and implications of the COVID-19 pandemics. Total Quality Management & Business Excellence 0:0, pages 1-20.
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Rafael Periañez-Cristobal, Arturo Calvo-Mora, Manuel Rey-Moreno & Eva Suárez. (2021) Organisational profiles: key factors and results from the EFQM model perspective. Total Quality Management & Business Excellence 32:15-16, pages 1850-1873.
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Richard J. Schonberger. (2020) The ills of multi-person workplaces—Reflecting negatively on quality and employee well-being: A cellular fix. Quality Management Journal 27:4, pages 229-240.
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Muhammad Shafiq, Flevy Lasrado & Khalid Hafeez. (2019) The effect of TQM on organisational performance: empirical evidence from the textile sector of a developing country using SEM. Total Quality Management & Business Excellence 30:1-2, pages 31-52.
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