Determinants of customer satisfaction and behavioral intentions in fast-food restaurants among undergraduate students during the COVID-19 pandemic

Khaldoun I. Ababneha School of Business Administration, American University in Dubai, Dubai, United Arab Emirates

https://orcid.org/0000-0002-1126-4568 View further author information

Subramaniam Ponnaiyana School of Business Administration, American University in Dubai, Dubai, United Arab EmiratesCorrespondence[email protected]

https://orcid.org/0000-0002-6187-3118 View further author information

Ahmed R. ElMelegyb College of Business Administration, Gulf University for Science and Technology, Hawally, Kuwait

https://orcid.org/0000-0001-6626-5974 View further author information

Victor Prybutokc G. Brint Ryan College of Business, University of North Texas College of Business, Denton, TX, USA

https://orcid.org/0000-0003-3810-9039 View further author information

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Kwabena G. Boakye, Victor R. Prybutok, Wesley S. Randall & Kwame S. Ofori. (2023) Emotional connection and customer orientation as moderators in improving the customer satisfaction–behavioral intention link: A moderated moderation service model. Quality Management Journal 30:3, pages 153-167.
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Kai-Hong Tan, Yen-Nee Goh & Chee-Ngee Lim. (2022) Linking customer positive emotions and revisit intention in the ethnic restaurant: A Stimulus Integrative Model. Journal of Quality Assurance in Hospitality & Tourism 0:0, pages 1-30.
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Gumataw Kifle Abebe, Sylvain Charlebois & Janet Music. (2022) Canadian Consumers’ Dining Behaviors during the COVID-19 Pandemic: Implications for Channel Decisions in the Foodservice Industry. Sustainability 14:9, pages 4893.
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Determinants of customer satisfaction and behavioral intentions in fast-food restaurants among undergraduate students during the COVID-19 pandemic

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Determinants of customer satisfaction and behavioral intentions in fast-food restaurants among undergraduate students during the COVID-19 pandemic

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