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Journal of Health Communication
International Perspectives
Volume 20, 2015 - Issue 4
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ARTICLES

Physician Review Websites: Effects of the Proportion and Position of Negative Reviews on Readers’ Willingness to Choose the Doctor

Siyue LiDepartment of Communication, University of California, Davis, Davis, California, USACorrespondence[email protected]
,
Bo FengDepartment of Communication, University of California, Davis, Davis, California, USA;Center for Healthcare Policy and Research, University of California, Davis, Davis, California, USA
,
Meng ChenDepartment of Communication, University of California, Davis, Davis, California, USA
&
Robert A. BellDepartment of Communication, University of California, Davis, Davis, California, USA;Center for Healthcare Policy and Research, University of California, Davis, Davis, California, USA;Department of Public Health Sciences, University of California, Davis, Davis, California, USA
Pages 453-461 | Published online: 06 Mar 2015

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Sebastian Martin, Dorothea Greiling & Bettina Danninger. (2021) Patient recommendations as determining factor for the choice of physiotherapists. International Journal of Healthcare Management 14:3, pages 641-649.
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Siyue Li, Roselyn J. Lee-Won & Jessica McKnight. (2019) Effects of Online Physician Reviews and Physician Gender on Perceptions of Physician Skills and Primary Care Physician (PCP) Selection. Health Communication 34:11, pages 1250-1258.
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Sebastian Martin. (2017) Toward a Model of Word-of-Mouth in the Health Care Sector. Journal of Nonprofit & Public Sector Marketing 29:4, pages 434-449.
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Articles from other publishers (31)

Shabnam Azimi & Sina Ansari. (2023) I don’t like it but I use it: how online physician reviews affect readers’ trust. Journal of Consumer Marketing 40:7, pages 940-956.
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Shuning Lu, Hai Liang & Gina M. Masullo. (2022) Selective Avoidance: Understanding How Position and Proportion of Online Incivility Influence News Engagement. Communication Research 50:4, pages 387-409.
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Bernhard Guetz & Sonja Bidmon. (2022) Awareness of and interaction with physician rating websites: A cross-sectional study in Austria. PLOS ONE 17:12, pages e0278510.
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Rajat Kumar Behera, Pradip Kumar Bala, Prabin Kumar Panigrahi & Nripendra P. Rana. (2022) Hospitality and COVID-19: a willingness to choose e-consultation owing to unemployment and home isolation. Benchmarking: An International Journal.
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Md. Noor Un Nabi, Fatema Tuj Zohora & Farzana Akther. (2022) Influence of word of mouth (WOM) in physician selection by the patients in Bangladesh. International Journal of Pharmaceutical and Healthcare Marketing 16:4, pages 542-560.
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Huiying Gao, Shan Lu & Xiaojin Kou. (2022) Research on the identification of medical service quality factors: based on a data-driven method. Internet Research 32:5, pages 1617-1645.
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M Kroon & JS Park. (2021) Negative reviews online: an exploratory analysis of patient complaints about dental services in Western Australia. Australian Dental Journal 67:2, pages 138-147.
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Bingjing Mao & Cong Li. (2021) A good dentist or not: understanding the role of storytelling in online dentist reviews. Online Information Review 46:2, pages 356-374.
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Justin E. Tang, Varun Arvind, Christopher A. White, Calista Dominy, Jun S. Kim & Samuel K. Cho. (2021) What are patients saying about you online? A sentiment analysis of online written reviews on Scoliosis Research Society surgeons. Spine Deformity 10:2, pages 301-306.
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Alan W. Newman. 2022. Malpractice and Liability in Psychiatry. Malpractice and Liability in Psychiatry 281 287 .
Yan Wan, Ziqing Peng, Yalu Wang, Yifan Zhang, Jinping Gao & Baojun Ma. (2021) Influencing factors and mechanism of doctor consultation volume on online medical consultation platforms based on physician review analysis. Internet Research 31:6, pages 2055-2075.
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Xi Han, Jia Tina Du, Tingting Zhang, Wenting Han & Qinghua Zhu. (2021) How online ratings and trust influence health consumers’ physician selection intentions: An experimental study. Telematics and Informatics 62, pages 101631.
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Benedikt Till, Florian Arendt & Thomas Niederkrotenthaler. (2021) Effects of media portrayals of alleged malpractice in psychiatry and response strategies to mitigate reputational damage: Randomized controlled trial. Journal of Psychiatric Research 138, pages 456-462.
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Florian Arendt, Michaela Forrai & Oliver Findl. (2020) Dealing with negative reviews on physician-rating websites: An experimental test of how physicians can prevent reputational damage via effective response strategies. Social Science & Medicine 266, pages 113422.
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Avi Zigdon, Gideon Koren & Liat Korn. (2020) Characteristics Related to Choice of Obstetrician-Gynecologist among Women of Ethiopian Descent in Israel. Healthcare 8:4, pages 444.
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Pavankumar Mulgund, Raj Sharman, Priya Anand, Shashank Shekhar & Priya Karadi. (2020) Data Quality Issues With Physician-Rating Websites: Systematic Review. Journal of Medical Internet Research 22:9, pages e15916.
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Ho Phi Huynh, Maija Arthur, Alicia Gamboa & Evelyn Escamilla. (2020) “Very humble” vs. “Not humble”: What do ratings of fictitious physician profiles with humility descriptors reveal about potential patient preferences and behaviors?. Patient Education and Counseling 103:7, pages 1399-1406.
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Evan K Perrault & Grace M Hildenbrand. (2020) The Buffering Effect of Health Care Provider Video Biographies When Viewed in Combination With Negative Reviews: “You Can’t Fake Nice”. Journal of Medical Internet Research 22:4, pages e16635.
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Peter Johannes Schulz & Fabia Rothenfluh. (2020) Influence of Health Literacy on Effects of Patient Rating Websites: Survey Study Using a Hypothetical Situation and Fictitious Doctors. Journal of Medical Internet Research 22:4, pages e14134.
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Ami R. Moore, Cassie Hudson, Foster Amey & Neale Chumbler. (2020) Trusting Sources of Information on Quality of Physician Care. INQUIRY: The Journal of Health Care Organization, Provision, and Financing 57, pages 004695802095291.
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Xi Han, Jiabin Qu & Tingting Zhang. (2019) Exploring the impact of review valence, disease risk, and trust on patient choice based on online physician reviews. Telematics and Informatics 45, pages 101276.
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John Powell, Helen Atherton, Veronika Williams, Fadhila Mazanderani, Farzana Dudhwala, Steve Woolgar, Anne-Marie Boylan, Joanna Fleming, Susan Kirkpatrick, Angela Martin, Michelle van Velthoven, Anya de Iongh, Douglas Findlay, Louise Locock & Sue Ziebland. (2019) Using online patient feedback to improve NHS services: the INQUIRE multimethod study. Health Services and Delivery Research 7:38, pages 1-150.
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Siyue Li & Austin Hubner. (2019) The Impact of Web-Based Ratings on Patient Choice of a Primary Care Physician Versus a Specialist: Randomized Controlled Experiment. Journal of Medical Internet Research 21:6, pages e11188.
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Anne-Madeleine Kranzbühler, Mirella H P Kleijnen, Peeter W J Verlegh & Marije Teerling. (2019) When Similarity Beats Expertise—Differential Effects of Patient and Expert Ratings on Physician Choice: Field and Experimental Study. Journal of Medical Internet Research 21:6, pages e12454.
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T. Franklin Waddell. (2017) This Tweet Brought to You by a Journalist. Electronic News 12:4, pages 218-234.
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Siyue Li & Guanjin Zhang. (2018) Intergroup Communication in Online Forums: The Effect of Group Identification on Online Support Provision. Communication Research, pages 009365021880704.
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Jia Li, Minghui Liu, Xiaojun Li, Xuan Liu & Jingfang Liu. (2018) Developing Embedded Taxonomy and Mining Patients’ Interests From Web-Based Physician Reviews: Mixed-Methods Approach. Journal of Medical Internet Research 20:8, pages e254.
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Joseph B. Walther, German Neubaum, Leonie Rösner, Stephan Winter & Nicole C. Krämer. (2017) The Effect of Bilingual Congruence on the Persuasive Influence of Videos and Comments on YouTube. Journal of Language and Social Psychology 37:3, pages 310-329.
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Perrine Créquit, Ghizlène Mansouri, Mehdi Benchoufi, Alexandre Vivot & Philippe Ravaud. (2018) Mapping of Crowdsourcing in Health: Systematic Review. Journal of Medical Internet Research 20:5, pages e187.
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Wei Zhang, Zhaohua Deng, Ziying Hong, Richard Evans, Jingdong Ma & Hui Zhang. (2018) Unhappy Patients Are Not Alike: Content Analysis of the Negative Comments from China's Good Doctor Website. Journal of Medical Internet Research 20:1, pages e35.
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Sebastian Martin. (2016) Word-of-mouth in the health care sector: a literature analysis of the current state of research and future perspectives. International Review on Public and Nonprofit Marketing 14:1, pages 35-56.
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