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Special Issue: Mobile Commerce

Trying Before Buying: The Moderating Role of Online Reviews in Trial Attitude Formation Toward Mobile Applications

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (21)

Uttam Chakraborty & Santosh Kumar Biswal. (2023) Are online reviews credible? The effects of online reviews for the adoption of MOOCs for E-learning. Journal of Decision Systems 32:4, pages 678-699.
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Cui Zhao & Xiaoshuai Peng. (2023) Influence of Online Reviews on the Dynamics of Product Quality and Pricing in a Competitive Market. International Journal of Electronic Commerce 27:3, pages 324-353.
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Yafei Feng, Lifu Li & Anqi Zhao. (2022) A Cognitive-Emotional Model From Mobile Short-Form Video Addiction to Intermittent Discontinuance: The Moderating Role of Neutralization. International Journal of Human–Computer Interaction 0:0, pages 1-13.
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Xiuyi Zhang, Wenhua Hou & Wenqing Zhang. (2022) Simultaneous or sequential? Multihoming launch strategies for mobile applications with consideration of promotion and switching costs. International Journal of Production Research 60:3, pages 977-998.
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Lena Evertz, Rouven Kollitz & Stefan Süß. (2021) Electronic word-of-mouth via employer review sites – the effects on organizational attraction. The International Journal of Human Resource Management 32:16, pages 3428-3457.
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Izzal Asnira Zolkepli, Sharifah Nadiah Syed Mukhiar & Chekfoung Tan. (2021) Mobile consumer behaviour on apps usage: The effects of perceived values, rating, and cost. Journal of Marketing Communications 27:6, pages 571-593.
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Aashish Mehra, Justin Paul & Rahul Pratap Singh Kaurav. (2021) Determinants of mobile apps adoption among young adults: theoretical extension and analysis. Journal of Marketing Communications 27:5, pages 481-509.
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Tathagata Ghosh & Santanu Mandal. (2020) Webcare quality: conceptualisation, scale development and validation. Journal of Marketing Management 36:15-16, pages 1556-1590.
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Jung-Kuei Hsieh & Yi-Jin Li. (2020) Will You Ever Trust the Review Website Again? The Importance of Source Credibility. International Journal of Electronic Commerce 24:2, pages 255-275.
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Yu Wang, Minqiang Li, Haiyang Feng & Nan Feng. (2020) Optimal Release Strategy for the Competing Software Vendors Based on Word-of-Mouth Effect. International Journal of Electronic Commerce 24:1, pages 130-156.
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Jiaming Fang, Lixue Hu, Md Altab Hossin, Jingjing Yang & Yunfei Shao. (2019) Polluted Online Reviews: The Effect of Air Pollution on Reviewer Behavior. International Journal of Electronic Commerce 23:4, pages 557-594.
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Ghosh Tathagata & Raju G. Amar. (2018) Gulping the Poison: How Webcare Attributes Reduce Damages to Brands Caused by Negative Reviews. Journal of Internet Commerce 17:3, pages 216-254.
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Navid Aghakhani, Jahangir Karimi & Mohammad Salehan. (2018) A Unified Model for the Adoption of Electronic Word of Mouth on Social Network Sites: Facebook as the Exemplar. International Journal of Electronic Commerce 22:2, pages 202-231.
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Jianxiong Huang, Wai Fong Boh & Kim Huat Goh. (2017) A Temporal Study of the Effects of Online Opinions: Information Sources Matter. Journal of Management Information Systems 34:4, pages 1169-1202.
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Tathagata Ghosh. (2017) Managing Negative Reviews: The Persuasive Role of Webcare Characteristics. Journal of Internet Commerce 16:2, pages 148-173.
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Elisabetta Raguseo & Claudio Vitari. (2017) The Effect of Brand on the Impact of e-WOM on Hotels’ Financial Performance. International Journal of Electronic Commerce 21:2, pages 249-269.
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Xitong Li. (2016) Could Deal Promotion Improve Merchants’ Online Reputations? The Moderating Role of Prior Reviews. Journal of Management Information Systems 33:1, pages 171-201.
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Ting-Peng Liang, Xin Li, Chin-Tsung Yang & Mengyue Wang. (2015) What in Consumer Reviews Affects the Sales of Mobile Apps: A Multifacet Sentiment Analysis Approach. International Journal of Electronic Commerce 20:2, pages 236-260.
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Key Pousttchi, David Tilson, Kalle Lyytinen & Yvonne Hufenbach. (2015) Introduction to the Special Issue on Mobile Commerce: Mobile Commerce Research Yesterday, Today, Tomorrow—What Remains to Be Done?. International Journal of Electronic Commerce 19:4, pages 1-20.
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Huosong Xia, Qian Zhang, Justin Zuopeng Zhang & Leven J. Zheng. (2023) Exploring investors' willingness to use robo-advisors: mediating role of emotional response. Industrial Management & Data Systems 123:11, pages 2857-2881.
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Rachita Kashyap, Ankit Kesharwani & Abhilash Ponnam. (2022) Measurement of online review helpfulness: a formative measure development and validation. Electronic Commerce Research 23:4, pages 2183-2216.
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Xiaodong Li, Zhiwen Liu, Bengang Gong & Ai Ren. (2023) Customers' decision pattern based on mobile reviews in digital economy. Kybernetes.
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Seyed Mehdi Mirmehdi. (2023) Investigating the Effect of Drivers of Customer Equity on Continuance Use Intention of Branded Apps. International Journal of E-Business Research 19:1, pages 1-16.
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Gautier Lombard, Jean-Luc Herrmann & Mathieu Kacha. (2023) Avis de consommateur en ligne : essai de clarification et proposition d’une définition. Projectics / Proyéctica / Projectique:1, pages 25-54.
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Liu Yang, Guangyi Xu & Xu Jianzhong. 2023. Economics and Finance Readings. Economics and Finance Readings 41 59 .
Raymond Lavoie & Kelley Main. (2022) Optimizing product trials by eliciting flow states: the enabling roles of curiosity, openness and information valence. European Journal of Marketing 56:13, pages 50-77.
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Yang Zhou, Ligang Liu & Xiao Sun. (2022) The effects of perception of video image and online word of mouth on tourists’ travel intentions: Based on the behaviors of short video platform users. Frontiers in Psychology 13.
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Mathias Seghers, Bernard De Clerck & Chloé Lybaert. (2022) How effective is expressive? Consumer perceptions of new vernacular features in Facebook webcare responses. Lingua 272, pages 103310.
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Lara Stocchi, Naser Pourazad, Nina Michaelidou, Arry Tanusondjaja & Paul Harrigan. (2021) Marketing research on Mobile apps: past, present and future. Journal of the Academy of Marketing Science 50:2, pages 195-225.
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Prasanta Kr Chopdar, Justin Paul, Nikolaos Korfiatis & Miltiadis D. Lytras. (2022) Examining the role of consumer impulsiveness in multiple app usage behavior among mobile shoppers. Journal of Business Research 140, pages 657-669.
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Jong Ho Lee, Jessica Schroeder & Daniel A. Epstein. (2021) Understanding and Supporting Self-Tracking App Selection. Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies 5:4, pages 1-25.
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Naveen Donthu, Satish Kumar, Neeraj Pandey, Nitesh Pandey & Akanksha Mishra. (2021) Mapping the electronic word-of-mouth (eWOM) research: A systematic review and bibliometric analysis. Journal of Business Research 135, pages 758-773.
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Lili Zheng. (2021) The classification of online consumer reviews: A systematic literature review and integrative framework. Journal of Business Research 135, pages 226-251.
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Kirti Dutta, Kirti Sharma & Terjani Goyal. (2021) Customer’s digital advocacy: the impact of reviews and influencers in building trust for tourism and hospitality services. Worldwide Hospitality and Tourism Themes 13:2, pages 260-274.
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Naeem Akhtar, Umar Iqbal Siddiqi, Wasim Ahmad, Muhammad Usman, Xianglan Chen & Tahir Islam. (2020) Effects of service encounter barriers on situational abnormality and consumers' behavioral intentions at food and beverage restaurants. Asia Pacific Journal of Marketing and Logistics 33:7, pages 1513-1534.
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Yonggui Wang, Samia Tariq & Tariq Hameed Alvi. (2021) How primary and supplementary reviews affect consumer decision making? Roles of psychological and managerial mechanisms. Electronic Commerce Research and Applications 46, pages 101032.
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Alice Mazzucchelli, Martina Gurioli, Domenico Graziano, Barbara Quacquarelli & Chiraz Aouina-Mejri. (2021) How to fight against food waste in the digital era: Key factors for a successful food sharing platform. Journal of Business Research 124, pages 47-58.
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Syafrizal Helmi Situmorang. 2020. Handbook of Research on Innovation and Development of E-Commerce and E-Business in ASEAN. Handbook of Research on Innovation and Development of E-Commerce and E-Business in ASEAN 133 158 .
Naeem Akhtar, Umar Iqbal Siddiqi, Muhammad Nadeem Akhtar, Muhammad Usman & Wasim Ahmad. (2020) Modeling attitude ambivalence and behavioral outcomes from hotel reviews. International Journal of Contemporary Hospitality Management 32:9, pages 2831-2855.
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Dezhi Wu, Gregory D. Moody, Jun Zhang & Paul Benjamin Lowry. (2020) Effects of the design of mobile security notifications and mobile app usability on users’ security perceptions and continued use intention. Information & Management 57:5, pages 103235.
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Elvira Ismagilova, Yogesh K. Dwivedi & Emma Slade. (2020) Perceived helpfulness of eWOM: Emotions, fairness and rationality. Journal of Retailing and Consumer Services 53, pages 101748.
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Edward C. S. Ku & Chun-Der Chen. (2019) Flying on the clouds: how mobile applications enhance impulsive buying of low cost carriers. Service Business 14:1, pages 23-45.
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Bettina Lis & Maximilian Fischer. (2020) Analyzing different types of negative online consumer reviews. Journal of Product & Brand Management 29:5, pages 637-653.
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Richard O. Flamm. (2019) Development and Launch of a Comprehensive Fish and Wildlife Reporting Mobile Application. Journal of Fish and Wildlife Management 10:2, pages 676-690.
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Amar Raju. (2019) Can reviewer reputation and webcare content affect perceived fairness?. Journal of Research in Interactive Marketing 13:4, pages 464-476.
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Aoshuang Li, Xiaodong Yang & Feng Guo. (2019) Mechanism of Continuance Usage of a Mobile Terminal. International Journal of E-Services and Mobile Applications 11:4, pages 1-15.
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Mohammad Kamel Daradkeh & Haneen Ahmad Saleh Sabbahein. (2019) Factors Influencing the Adoption of Mobile Application Development Platforms. International Journal of Enterprise Information Systems 15:4, pages 43-59.
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Ailie K.Y. Tang. (2019) A systematic literature review and analysis on mobile apps in m-commerce: Implications for future research. Electronic Commerce Research and Applications 37, pages 100885.
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Mohammad Daradkeh. (2019) Understanding the Factors Affecting the Adoption of Project Portfolio Management Software Through Topic Modeling of Online Software Reviews. International Journal of Information Technology Project Management 10:3, pages 91-114.
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Mohammad Kamel Daradkeh. (2019) Determinants of visual analytics adoption in organizations. Information Technology & People 32:3, pages 668-695.
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Naeem Akhtar, Wasim Ahmad, Umar Iqbal Siddiqi & Muhammad Nadeem Akhtar. (2019) Predictors and outcomes of consumer deception in hotel reviews: The roles of reviewer type and attribution of service failure. Journal of Hospitality and Tourism Management 39, pages 65-75.
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Ping Wang & Hongxiu Li. (2019) Understanding the antecedents and consequences of the perceived usefulness of travel review websites. International Journal of Contemporary Hospitality Management 31:3, pages 1086-1103.
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Aoshuang Li, Yongqiang Sun, Xiaodong Yang & Jinyu Guo. (2019) Exploring the Relationship between Perceived Ease of Use and Continuance Usage of a Mobile Terminal: Mobility as a Moderator. Sustainability 11:4, pages 1128.
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Ardion Beldad & Charalampos Voutsas. (2018) Understanding the Motivation to Write Reviews for Mobile Apps among German Users: Testing the Expanded Theory of Planned Behavior Using a Structural Equation Modeling Approach. Journal of Technology in Behavioral Science 3:4, pages 301-311.
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Prasanta Kr. Chopdar, Nikolaos Korfiatis, V.J. Sivakumar & Miltiades D. Lytras. (2018) Mobile shopping apps adoption and perceived risks: A cross-country perspective utilizing the Unified Theory of Acceptance and Use of Technology. Computers in Human Behavior 86, pages 109-128.
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Carla Ruiz-Mafe, Kalliopi Chatzipanagiotou & Rafael Curras-Perez. (2018) The role of emotions and conflicting online reviews on consumers' purchase intentions. Journal of Business Research 89, pages 336-344.
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Kexin Zhao, Antonis C. Stylianou & Yiming Zheng. (2018) Sources and impacts of social influence from online anonymous user reviews. Information & Management 55:1, pages 16-30.
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Daniele Doneddu. 2018. Challenges and Opportunities in the Digital Era. Challenges and Opportunities in the Digital Era 53 59 .
Thomas L. Ngo-Ye, Atish P. Sinha & Arun Sen. (2017) Predicting the helpfulness of online reviews using a scripts-enriched text regression model. Expert Systems with Applications 71, pages 98-110.
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Yazan Alnsour, Bidyut Hazarika & Jiban Khuntia. 2017. Internetworked World. Internetworked World 13 21 .
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Ibrahim Alnawas & Faisal Aburub. (2016) The effect of benefits generated from interacting with branded mobile apps on consumer satisfaction and purchase intentions. Journal of Retailing and Consumer Services 31, pages 313-322.
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