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Original Articles

The Impact of Individual and Organizational Reputation on Physicians’ Appointments Online

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Mahmut Akbolat, Mustafa Amarat, Özgün Ünal & Elif Saba Sütlü. (2023) The mediating role of hospital reputation in the effect of doctor reputation on patients loyalty. International Journal of Healthcare Management 16:1, pages 12-18.
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Tzu-Ling Huang, Chun-Han Chen, Gen-Yih Liao, T. C. E. Cheng & Ching-I Teng. (2022) How to Enhance Vendor-Specific Perceived Effectiveness of E-Commerce Institutional Mechanisms and Online Shopper Loyalty. International Journal of Electronic Commerce 26:2, pages 222-244.
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Hualong Yang, Helen S. Du, Wei He & Han Qiao. (2021) Understanding the motivators affecting doctors’ contributions in online healthcare communities: professional status as a moderator. Behaviour & Information Technology 40:2, pages 146-160.
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Min Zhang, Xitong Guo & Tianshi Wu. (2019) Impact of Free Contributions on Private Benefits in Online Healthcare Communities. International Journal of Electronic Commerce 23:4, pages 492-523.
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Jia Li, Jie Tang, Ling Jiang, David C. Yen & Xuan Liu. (2019) Economic Success of Physicians in the Online Consultation Market: A Signaling Theory Perspective. International Journal of Electronic Commerce 23:2, pages 244-271.
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M. Tolga Akçura & Zafer D. Ozdemir. (2017) A Strategic Analysis of Multi-Channel Expert Services. Journal of Management Information Systems 34:1, pages 206-231.
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Articles from other publishers (92)

Qiuju Yin, Chenxi Guo, Cen He & Zhijun Yan. (2022) Effect of New Bundled Services on Doctors’ Online Social and Economic Returns: Evidence from an Online Health Community. Information Systems Frontiers 25:6, pages 2393-2416.
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Manyang Zhang, Han Yang, Zhijun Yan & Lin Jia. (2023) Value creation for online collaboration between doctors and medical institutions: empirical evidence from online health communities. Internet Research.
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Hongying Tan, Xiaofei Zhang & Yefei Yang. (2023) Satisfaction or gratitude? Exploring the disparate effects of physicians' knowledge sharing on patients' service evaluation in online medical consultations. Information Systems Journal 33:5, pages 1186-1211.
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Ming Yang, Jinglu Jiang, Ann-Frances Cameron & Xin Liu. (2023) How do you cope? Online medical consultation service uncertainty, coping strategies, and subsequent payment. Electronic Commerce Research and Applications 61, pages 101294.
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Dandan Wen, Jianhua Zhang, Fredrick Ahenkora Boamah & Yilin Liu. (2023) An empirical study of continuous knowledge contribution of doctors in online medical communities. Kybernetes.
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Qin Chen, Jiahua Jin, Tingting Zhang & Xiangbin Yan. (2023) Investigating physician churn in online health communities from a social influence perspective. Aslib Journal of Information Management.
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Fanbo Meng, Yixuan Liu, Xiaofei Zhang & Libo Liu. (2023) General knowledge-sharing and patient engagement in online health communities: an inverted U-shaped relationship. Journal of Knowledge Management.
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Huan Liu, Yao Zhang, Yuelin Li & Kendra Albright. (2023) Better interaction performance attracts more chronic patients? Evidence from an online health platform. Information Processing & Management 60:4, pages 103413.
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Wenjuan FanQiqi ZhouLiangfei Qiu & Subodha Kumar. (2023) Should Doctors Open Online Consultation Services? An Empirical Investigation of Their Impact on Offline Appointments. Information Systems Research 34:2, pages 629-651.
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Yajie Hu, Huiwen Zhou, Yuangao Chen, Jianrong Yao & Jiangwu Su. (2021) The influence of patient-generated reviews and doctor-patient relationship on online consultations in China. Electronic Commerce Research 23:2, pages 1115-1141.
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Jian-Jun Wang, Huiyuan Liu, Xiaocong Cui, Jiao Ye & Haozhe Chen. (2022) Impact of a physician's prosocial behavior on the patient's choice: an empirical investigation in online health community. Information Technology & People 36:4, pages 1703-1725.
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Jiaxin Xue, Zhaohua Deng, Tailai Wu & Zhuo Chen. (2022) Patient distrust toward doctors in online health communities: integrating distrust construct model and social-technical systems theory. Information Technology & People 36:4, pages 1414-1438.
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Jiaming Fang, Lu Liu, Md. Altab Hossin, Chao Wen & Guoen Xia. (2023) Market Competition as a Moderator of the Effect of Social Signals on Viewership in Video-Sharing Platforms. Information Processing & Management 60:3, pages 103329.
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M. Victoria Carrillo-Durán, Ramsés Cabrera-Gala & Laura B. Sánchez-Baltasar. (2023) What is known about personal reputation? A systematic literature review. Heliyon 9:5, pages e15680.
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Adnan Muhammad Shah, Wazir Muhammad & KangYoon Lee. (2022) Investigating the effect of service feedback and physician popularity on physician demand in the virtual healthcare environment. Information Technology & People 36:3, pages 1356-1382.
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Qing Ye & Hong Wu. (2023) Understanding the role of information transparency in improving patient experience under different uncertainties: a quasi-natural experiment. Internet Research.
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Jian-Jun Wang, Huiyuan Liu & Jiao Ye. (2022) The impact of individual and team professional capital on physicians’ performance in online health-care communities: a cross-level investigation. Internet Research 33:1, pages 152-177.
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Huiyuan Liu, Sandun C. Perera & Jian-Jun Wang. (2023) Does the physicians’ medical team joining behavior affect their performance on an online healthcare platform? Evidence from two quasi-experiments. Transportation Research Part E: Logistics and Transportation Review 171, pages 103040.
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Huiyuan Liu, Sandun C. Perera, Jian-Jun Wang & James M. Leonhardt. (2023) Physician engagement in online medical teams: A multilevel investigation. Journal of Business Research 157, pages 113588.
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Xiaoyang Sun, Wenjing Zhou & Ying Feng. (2023) Mobile healthcare platforms' sustainability: The perspective of health information quality. Frontiers in Public Health 10.
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Dixuan Ren & Baolong Ma. (2023) Influences of governance mechanisms on patients’ usage intention: A study on web-based consultation platforms. Health Informatics Journal 29:1, pages 146045822311535.
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Jingfang Liu, Shiqi Wang & Huihong Jiang. (2022) The Impact of Popular Science Articles by Physicians on Their Performance on Online Medical Platforms. Healthcare 10:12, pages 2432.
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Ronghua Xu, Tingting Zhang & Qingpeng Zhang. (2022) Investigating the effect of online and offline reputation on the provision of online counseling services: A case study of the Internet hospitals in China. Frontiers of Engineering Management 9:4, pages 563-576.
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Qingfeng Zeng, Wei Zhuang, Qian Guo & Weiguo Fan. (2022) What factors influence grassroots knowledge supplier performance in online knowledge platforms? Evidence from a paid Q&A service. Electronic Markets 32:4, pages 2507-2523.
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Lanting Zhang, Dan Lv, Weijia Li & Zeyu Xing. (2022) Promotion strategy for online healthcare platform during the COVID-19 pandemic: Evidence from Spring Rain Doctor in China. Frontiers in Psychology 13.
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Tingting Zhang, Qin Chen, William Yu Chung Wang & Yuhan Wei. (2022) Understanding Physicians’ Motivation to Provide Healthcare Service Online in the Digital Age. International Journal of Environmental Research and Public Health 19:22, pages 15135.
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Xin Zhang, Shanzhen Gao, Yanyan Cheng & Fanbo Meng. (2022) Encouraging physicians' continuous knowledge-sharing in online health communities: A motivational perspective. Frontiers in Public Health 10.
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Xiumei Ma, Pengfei Zhang, Fanbo Meng & Kee-hung Lai. (2022) How does physicians' educational knowledge-sharing influence patients' engagement? An empirical examination in online health communities. Frontiers in Public Health 10.
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Peng Ouyang & Jian-Jun Wang. (2022) Physician's online image and patient's choice in the online health community. Internet Research 32:6, pages 1952-1977.
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Xiao Huang, Pu Sun, Xiaofei Zhang & Jiang Wu. (2022) What affects patients’ choice of consultant: an empirical study of online doctor consultation service. Electronic Commerce Research.
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Dixuan Ren & Baolong Ma. (2022) Combined effects of cues influencing patients’ purchasing behavior in online health-care communities: qualitative comparative analysis based on cue utilization theory. BMC Medical Informatics and Decision Making 22:1.
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Jiang Shen, Bang An, Man Xu, Dan Gan & Ting Pan. (2022) Internal or External Word-of-Mouth (WOM), Why Do Patients Choose Doctors on Online Medical Services (OMSs) Single Platform in China?. International Journal of Environmental Research and Public Health 19:20, pages 13293.
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Zhijun Yan, Lini Kuang & Liangfei Qiu. (2022) Prosocial behaviors and economic performance: Evidence from an online mental healthcare platform. Production and Operations Management 31:10, pages 3859-3876.
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Peng Ouyang, Jian-Jun Wang & Usman Ali. (2022) The impact of gamification on the patient's engagement in the online health community. Aslib Journal of Information Management 74:6, pages 1196-1213.
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Xiaochen Liu, Zhen Xu, Xintao Yu & Tetsuaki Oda. (2022) Using Telemedicine during the COVID-19 Pandemic: How Service Quality Affects Patients’ Consultation. International Journal of Environmental Research and Public Health 19:19, pages 12384.
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Sudi Xia, Zhijian Zhang, Shaoxiong Fu & Xiaoyu Chen. (2022) Measuring knowledge contribution performance of physicians in online health communities: A BP neural network approach. Journal of Information Science, pages 016555152211219.
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Xiaoxiao Liu, Mingye Hu, Bo Sophia Xiao & Jingbo Shao. (2022) Is my doctor around me? Investigating the impact of doctors’ presence on patients’ review behaviors on an online health platform. Journal of the Association for Information Science and Technology 73:9, pages 1279-1296.
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Yingjie Lu & Qian Wang. (2022) Doctors’ Preferences in the Selection of Patients in Online Medical Consultations: An Empirical Study with Doctor–Patient Consultation Data. Healthcare 10:8, pages 1435.
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Zhongjun Tang & Bo He. (2021) The influence of information configuration on mobile game download. Internet Research 32:4, pages 1191-1213.
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Jiaming Fang, Ling Wen, Haiyan Ren & Chao Wen. (2022) The effect of technical and functional quality on online physician selection: Moderation effect of competition intensity. Information Processing & Management 59:4, pages 102969.
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Shan Liu, Hao Wang, Baojun Gao & Zhaohua Deng. (2022) Doctors’ Provision of Online Health Consultation Service and Patient Review Valence: Evidence from a Quasi-Experiment. Information & Management 59:5, pages 103360.
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Serdar ERCİŞ, Hasan AĞDEMİR & Mehmet Bahadır ERCİŞ. (2022) The Effect of Components of Corporate Reputation on the Reputation of Family Practice. Yönetim ve Ekonomi Araştırmaları Dergisi 20:2, pages 231-252.
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Yuan Sun, Yating Zhong & Qi Li. (2022) Online communities and offline sales: considerations on visiting behavior dimensions and online community types. Industrial Management & Data Systems 122:7, pages 1620-1644.
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Shan Liu, Guangsen Si & Baojun Gao. (2022) Which voice are you satisfied with? Understanding the physician–patient voice interactions on online health platforms. Decision Support Systems 157, pages 113754.
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Ming Yang, Jinglu Jiang, Melody Kiang & Fangyun Yuan. (2021) Re-Examining the Impact of Multidimensional Trust on Patients’ Online Medical Consultation Service Continuance Decision. Information Systems Frontiers 24:3, pages 983-1007.
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Yuting Zhang, Chutong Qiu & Jiantong Zhang. (2022) A Research Based on Online Medical Platform: The Influence of Strong and Weak Ties Information on Patients’ Consultation Behavior. Healthcare 10:6, pages 977.
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Jing Fan, Huihui Geng, Xuan Liu & Jiachen Wang. (2022) The Effects of Online Text Comments on Patients’ Choices: The Mediating Roles of Comment Sentiment and Comment Content. Frontiers in Psychology 13.
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Banggang Wu, Peng Luo, Mengqiao Li & Xiao Hu. (2022) The Impact of Health Information Privacy Concerns on Engagement and Payment Behaviors in Online Health Communities. Frontiers in Psychology 13.
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Peng Ouyang, Jian-Jun Wang & Ai-Chih Jasmine Chang. (2022) Patients need emotional support: Managing physician disclosure information to attract more patients. International Journal of Medical Informatics 158, pages 104674.
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Shuqing Chen, Xitong Guo, Tianshi Wu & Xiaofeng Ju. (2021) Exploring the influence of doctor–patient social ties and knowledge ties on patient selection. Internet Research 32:1, pages 219-240.
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Xin Zhang, Xiaojia Dong, Xinxiang Xu, Jiahui Guo & Feng Guo. (2022) What Influences Physicians’ Online Knowledge Sharing? A Stimulus–Response Perspective. Frontiers in Psychology 12.
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Yuan-Teng Hsu, Ya-Ling Chiu, Jying-Nan Wang & Hung-Chun Liu. (2022) Impacts of physician promotion on the online healthcare community: Using a difference-in-difference approach. DIGITAL HEALTH 8, pages 205520762211063.
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Adnan Muhammad Shah, Wazir Muhammad, Kangyoon Lee & Rizwan Ali Naqvi. (2021) Examining Different Factors in Web-Based Patients’ Decision-Making Process: Systematic Review on Digital Platforms for Clinical Decision Support System. International Journal of Environmental Research and Public Health 18:21, pages 11226.
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Jilong Zhang, Jin Zhang, Kanliang Wang & Wei Yan. (2021) Should doctors use or avoid medical terms? The influence of medical terms on service quality of E-health. Electronic Commerce Research.
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Tingting Zhang, Xiangbin Yan, William Yu Chung Wang & Qin Chen. (2021) Unveiling physicians’ personal branding strategies in online healthcare service platforms. Technological Forecasting and Social Change 171, pages 120964.
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Hong Wu, Zhaohua Deng, Bin Wang & Hao Wang. (2021) How online health community participation affects physicians’ performance in hospitals: Empirical evidence from China. Information & Management 58:6, pages 103443.
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Ni Huang, Zhijun Yan & Haonan Yin. (2021) Effects of Online–Offline Service Integration on e‐Healthcare Providers: A Quasi‐Natural Experiment. Production and Operations Management 30:8, pages 2359-2378.
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Hualong Yang, Helen S. Du & Wei Shang. (2020) Understanding the influence of professional status and service feedback on patients' doctor choice in online healthcare markets. Internet Research 31:4, pages 1236-1261.
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Qin Chen, Jiahua Jin, Tingting Zhang & Xiangbin Yan. (2021) The Effects of Log-in Behaviors and Web Reviews on Patient Consultation in Online Health Communities: Longitudinal Study. Journal of Medical Internet Research 23:6, pages e25367.
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Adnan Muhammad Shah, Rizwan Ali Naqvi & Ok-Ran Jeong. (2021) The Impact of Signals Transmission on Patients’ Choice through E-Consultation Websites: An Econometric Analysis of Secondary Datasets. International Journal of Environmental Research and Public Health 18:10, pages 5192.
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Jinglu Jiang, Ming Yang, Melody Kiang & Ann-Frances Cameron. (2021) Exploring the freemium business model for online medical consultation services in China. Information Processing & Management 58:3, pages 102515.
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Fanbo Meng, Xiaofei Zhang, Libo Liu & Changchang Ren. (2021) Converting readers to patients? From free to paid knowledge-sharing in online health communities. Information Processing & Management 58:3, pages 102490.
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Han Yang, Zhijun Yan, Lin Jia & Huigang Liang. (2021) The impact of team diversity on physician teams’ performance in online health communities. Information Processing & Management 58:1, pages 102421.
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Chao-Ran Li, E. Zhang & Jing-Ti Han. (2021) Adoption of online follow-up service by patients: An empirical study based on the elaboration likelihood model. Computers in Human Behavior 114, pages 106581.
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Yang Wang, Hong Wu, Xueqin Lei, Jingxuan Shen & Zhanchun Feng. (2020) The Influence of Doctors’ Online Reputation on the Sharing of Outpatient Experiences: Empirical Study. Journal of Medical Internet Research 22:12, pages e16691.
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Mingli Zhang, Yan Zhang, Lu Zhao & Xiaoyong Li. (2020) What drives online course sales? Signaling effects of user-generated information in the paid knowledge market. Journal of Business Research 118, pages 389-397.
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Shuqing Chen, Xitong Guo, Tianshi Wu & Xiaofeng Ju. (2020) Exploring the Online Doctor-Patient Interaction on Patient Satisfaction Based on Text Mining and Empirical Analysis. Information Processing & Management 57:5, pages 102253.
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Qin Chen, Xiangbin Yan & Tingting Zhang. (2020) Converting Visitors of Physicians’ Personal Websites to Customers in Online Health Communities: Longitudinal Study. Journal of Medical Internet Research 22:8, pages e20623.
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Hong Wu, Zhaohua Deng, Bin Wang & Tailai Wu. (2020) Online service qualities in the multistage process and patients’ compliments: A transaction cycle perspective. Information & Management 57:5, pages 103230.
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Jinglu Jiang, Ann-Frances Cameron & Ming Yang. (2020) Analysis of Massive Online Medical Consultation Service Data to Understand Physicians’ Economic Return: Data Mining Study. JMIR Medical Informatics 8:2, pages e16765.
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Liu Fan & Xiaoping Zhang. (2020) The Combination Signaling Effect of Text and Image on Mobile Phone Review Helpfulness - The Moderating Effect of Signaling Environment. IEEE Access 8, pages 122736-122746.
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Qianlong Liu, Kangenbei Liao, Kelvin Kam-fai Tsoi & Zhongyu Wei. (2019) Acceptance Prediction for Answers on Online Health-care Community. BMC Bioinformatics 20:S18.
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Yufei LiXiumei MaJinjin SongYabin YangXiaofeng Ju. (2019) Exploring the Effects of Online Rating and the Activeness of Physicians on the Number of Patients in an Online Health Community. Telemedicine and e-Health 25:11, pages 1090-1098.
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Qiuju Yin, Yijie Wang, Guofeng Zhan & Lun Li. (2019) Effect of Doctor's Reputation on Patient Appointment in Online Health Communities. Effect of Doctor's Reputation on Patient Appointment in Online Health Communities.
Adnan Muhammad Shah, Xiangbin Yan, Syed Asad Ali Shah, Syed Jamal Shah & Gulnara Mamirkulova. (2019) Exploring the impact of online information signals in leveraging the economic returns of physicians. Journal of Biomedical Informatics 98, pages 103272.
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Junjie Zhou, Meiyun Zuo & Cheng Ye. (2019) Understanding the factors influencing health professionals’ online voluntary behaviors: Evidence from YiXinLi, a Chinese online health community for mental health. International Journal of Medical Informatics 130, pages 103939.
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Jia Li, Jie Tang, David C. Yen & Xuan Liu. (2019) Disease risk and its moderating effect on the e-consultation market offline and online signals. Information Technology & People 32:4, pages 1065-1084.
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Junjie Zhou & Tingting Fan. (2019) Understanding the Factors Influencing Patient E-Health Literacy in Online Health Communities (OHCs): A Social Cognitive Theory Perspective. International Journal of Environmental Research and Public Health 16:14, pages 2455.
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Li Wang, Liu Fan & SungMin Bae. (2019) How to persuade an online gamer to give up cheating? Uniting elaboration likelihood model and signaling theory. Computers in Human Behavior 96, pages 149-162.
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Hualong Yang & Xiaofei Zhang. (2019) Investigating the Effect of Paid and Free Feedback About Physicians' Telemedicine Services on Patients’ and Physicians’ Behaviors: Panel Data Analysis. Journal of Medical Internet Research 21:3, pages e12156.
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Zhaohua Deng, Ziying Hong, Wei Zhang, Richard Evans & Yanyan Chen. (2019) The Effect of Online Effort and Reputation of Physicians on Patients’ Choice: 3-Wave Data Analysis of China’s Good Doctor Website. Journal of Medical Internet Research 21:3, pages e10170.
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Fei LiuYingying LiXiaofeng Ju. (2019) Exploring Patients' Consultation Behaviors in the Online Health Community: The Role of Disease Risk. Telemedicine and e-Health 25:3, pages 213-220.
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J Zhou, F Liu & H Zhou. (2018) Understanding health food messages on Twitter for health literacy promotion. Perspectives in Public Health 138:3, pages 173-179.
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Junjie Zhou, Laura Amo, Cheng Ye & Sun Kai. (2018) Using Reputation to Predict Online Psychological Counselor Appointment. Using Reputation to Predict Online Psychological Counselor Appointment.
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Sijia Zhou, Yani Shi, Xin Li, Yong Tan & Zhongmin Wang. (2022) Attract or Divert: Two-sided Effects of Physicians’ Online Sharing on Offline Demand. SSRN Electronic Journal.
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Wenjuan Fan, Qiqi Zhou, Liangfei Qiu & Subodha Kumar. (2022) Should Doctors Open Online Consultations? An Empirical Investigation of How It Impacts Offline Appointments. SSRN Electronic Journal.
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Ni Huang, Zhijun Yan & Haonan Yin. (2021) Effects of Online-Offline Service Integration on e-Healthcare Providers: A Quasi-Natural Experiment. SSRN Electronic Journal.
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