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Internet Reference Services Quarterly Volume 16, 2011 - Issue 3
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Original Articles

Should Chat Reference Be Staffed by Librarians? An Assessment of Chat Reference at an Academic Library Using LibStats

Patricia Bravender University Libraries, Grand Valley State University, Allendale, MI, USA
,
Colleen Lyon University of Texas Libraries, University of Texas at Austin, Austin, TX, USA
&
Anthony Molaro Highwood Public Library, Highwood, IL, USA
Pages 111-127 | Published online: 20 Sep 2011

Citations (12)

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Read on this site (2)

Adebowale Jeremy Adetayo, Mutiat Yewande Salvador, Wosilat Omolara Oyeniyi & Yetunde Omodele Oladipo. (2023) Mobile Instant Messaging for Reference Queries Post COVID-19. The Reference Librarian 64:1, pages 17-34.
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Kathryn Barrett & Amy Greenberg. (2018) Student-Staffed Virtual Reference Services: How to Meet the Training Challenge. Journal of Library & Information Services in Distance Learning 12:3-4, pages 101-119.
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Articles from other publishers (10)

Mariana Lapidus, Irena Bond, Erin Wentz, Samuel Bishop King & Susan S. Mahnken. (2020) Measuring the quality of reference services provided by paraprofessionals at an academic library. The Journal of Academic Librarianship 46:5, pages 102198.
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Robin Canuel, Sandy Hervieux, Veronica Bergsten, Amélie Brault & Rachelle Burke. (2019) Developing and assessing a graduate student reference service. Reference Services Review 47:4, pages 527-543.
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Thomas Stieve & Niamh Wallace. (2018) Chatting while you work. Reference Services Review 46:4, pages 587-599.
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Kelsey Keyes & Ellie Dworak. (2017) Staffing Chat Reference with Undergraduate Student Assistants at an Academic Library: A Standards-Based Assessment. The Journal of Academic Librarianship 43:6, pages 469-478.
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Jiebei Luo. (2017) Shall we chat? A statistical case study of chat reference utilization. The Bottom Line 30:2, pages 163-184.
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Terrance Luther Cottrell & Brigitte Bell. (2015) Library savings through student labor. The Bottom Line 28:3, pages 82-86.
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Ebikabowei Emmanuel Baro, Bueaty U. Efe & Gboyega K. Oyeniran. (2014) Reference inquiries received through different channels. Reference Services Review 42:3, pages 514-529.
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Hazel McClure & Patricia Bravender. (2013) Regarding Reference in an Academic Library. Reference & User Services Quarterly 52:4, pages 302-308.
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Suzanne Alepin & Elaine Ménard. (2015) Référence virtuelle, clavardage et messagerie instantanée : compétences requises et rôle éducatif du bibliothécaire. Documentation et bibliothèques 59:1, pages 24-35.
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Rosanne M CordellBritt Anna Fagerheim. 2013. Library Reference Services and Information Literacy. Library Reference Services and Information Literacy 119 133 .

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