Citations (33)
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Yong-Gyun Ghim. (2022) Experience matrix: A structured concept development method for the industrial design practice in new product development. The Design Journal 25:2, pages 205-224.
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Bertie Vidgen, Taha Yasseri & Helen Margetts. (2022) Islamophobes are not all the same! A study of far right actors on Twitter. Journal of Policing, Intelligence and Counter Terrorism 17:1, pages 1-23.
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Scott W. H. Young, Sara Mannheimer, Doralyn Rossmann, David Swedman & Justin D. Shanks. (2020) Service Blueprinting: A Method for Assessing Library Technologies within an Interconnected Service Ecosystem. Public Library Quarterly 39:3, pages 190-211.
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Elena Villaespesa & Ana Álvarez. (2020) Visitor journey mapping at the Museo Nacional Thyssen-Bornemisza: bringing cross-departmental collaboration to build a holistic and integrated visitor experience. Museum Management and Curatorship 35:2, pages 125-142.
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Cinthya Ippoliti, Juliana Nykolaiszyn & Jackie L. German. (2017) What if the Library … Engaging Users to Become Partners in Positive Change and Improve Services in an Academic Library. Public Services Quarterly 13:1, pages 1-14.
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Articles from other publishers (28)
Li-Chen Cheng, Jiunn-Woei Lian, Soyeon Choi & Rhea Sharmayne Y. Legaspi. (2023) Using Mixed Method to Understand Customer Experience With Digital Banking Services. Journal of Global Information Management 31:1, pages 1-20.
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Alison K. Mercier. (2023) STEM Journey Maps as Tools for Exploring Elementary Teachers’ Experiences with Science and Engineering Instruction. Research in Science Education.
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Sasha Litwin, Lindsay Clarke, Jocelyne Copeland, Jennifer Tyrrell, Caleb Tait, Vina Mohabir & Fiona Campbell. (2023) Designing a Child-, Family-, and Healthcare Provider–Centered Procedure Room in a Tertiary Care Children’s Hospital. HERD: Health Environments Research & Design Journal 16:3, pages 195-209.
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M. Godoy, C. Rusu & J. Ugalde. 2023. Social Computing and Social Media. Social Computing and Social Media
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Katherine Tumlinson, Laura E. Britton, Caitlin R. Williams, Debborah Muthoki Wambua, Dickens Otieno Onyango & Leigh Senderowicz. (2022) Provider verbal disrespect in the provision of family planning in public-sector facilities in Western Kenya. SSM - Qualitative Research in Health, pages 100178.
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Keita Ono & Pantapong Tangteerasunun. (2022) Design Thinking Framework for Values Capturing and Technical Features Validation for Digital Healthcare Platform. Design Thinking Framework for Values Capturing and Technical Features Validation for Digital Healthcare Platform.
Angelos Pantouvakis & Anastasia Gerou. (2022) The Theoretical and Practical Evolution of Customer Journey and Its Significance in Services Sustainability. Sustainability 14:15, pages 9610.
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Sasha Litwin & Kate Sellen. (2022) Designing a Sensory Kit to Improve the Environment for Children with Autism Spectrum Disorder in the Pediatric Emergency Department. Journal of Autism and Developmental Disorders.
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Sharon H. Ulanoff. 2022. Storying a Reflexive Praxis for Pedagogy. Storying a Reflexive Praxis for Pedagogy
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Chin Ee Loh, Elia Binte M. Hamarian, Lisa Lim Yu Qi, Qianwei Lim & Skyler Ng Ynn Zee. (2021) Developing future-ready school libraries through design thinking: A case study. IFLA Journal 47:4, pages 505-519.
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Björn Häckel, Rocco Huber, Marius Rieg, Carla Rösch & Patrick Rövekamp. (2021) Das Service Design Framework zur strukturierten Entwicklung datenbasierter ServicesThe Service Design Framework for a Structured Development of Data-Based Services. HMD Praxis der Wirtschaftsinformatik 58:3, pages 611-627.
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Luis Rojas, Daniela Quiñones & Cristian Rusu. 2021. Social Computing and Social Media: Experience Design and Social Network Analysis. Social Computing and Social Media: Experience Design and Social Network Analysis
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Urvi Patkar, Harsha Shilwant & Wricha Mishra. 2021. Convergence of Ergonomics and Design. Convergence of Ergonomics and Design
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Sally M. Gainsbury, Nicola Black, Alex Blaszczynski, Sascha Callaghan, Garner Clancey, Vladan Starcevic & Agnieszka Tymula. (2020) Reducing Internet Gambling Harms Using Behavioral Science: A Stakeholder Framework. Frontiers in Psychiatry 11.
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Rosa Ariani Sukamto, Yudi Wibisono & De Gitgit Agitya. (2020) Enhancing The User Experience of Portal Website using User-Centered Design Method. Enhancing The User Experience of Portal Website using User-Centered Design Method.
Michael Arias, Eric Rojas, Santiago Aguirre, Felipe Cornejo, Jorge Munoz-Gama, Marcos Sepúlveda & Daniel Capurro. (2020) Mapping the Patient’s Journey in Healthcare through Process Mining. International Journal of Environmental Research and Public Health 17:18, pages 6586.
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Supaporn Chai-Arayalert & Ketsaraporn Suttapong. (2020) INCREASING POTENTIAL OF DISTRIBUTION CHANNELS FOR CREATIVE THAI HAND-WOVEN TEXTILE PRODUCTS IN THE DIGITAL ECONOMY. Creativity Studies 13:2, pages 477-493.
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Hiba Koussaifi, David John Hart & Simon Lillystone. (2020) Customer complaint journey mapping: a qualitative approach. British Food Journal 122:12, pages 3711-3726.
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E. Natasha Stavros, Catalina M. Oaida, Jessica Hausman & Michelle M. Gierach. (2020) A Quantitative Framework to Inform Cloud Data System Architecture and Services Requirements Based on User Needs and Expected Demand. IEEE Access 8, pages 138088-138101.
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Marianne Veilleux, Sylvain Sénécal, Bertrand Demolin, Frédérique Bouvier, Marie-Laure Di Fabio, Constantinos Coursaris & Pierre-Majorique Léger. 2020. Design, User Experience, and Usability. Interaction Design. Design, User Experience, and Usability. Interaction Design
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May Li. (2019) Extended Abstract: User Journey Mapping in Course Design and its Application in Technical Communication Pedagogy in China. Extended Abstract: User Journey Mapping in Course Design and its Application in Technical Communication Pedagogy in China.
Kathryn Underwood, Alison Smith & Julia Martin. (2018) Institutional mapping as a tool for resource consultation. Journal of Early Childhood Research 17:2, pages 129-139.
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Andrés F. Aguirre, Angela Villareal-Freire, Jaime Diaz, Rosa Gil & César A. Collazos. 2019. Design, User Experience, and Usability. Design Philosophy and Theory. Design, User Experience, and Usability. Design Philosophy and Theory
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Cassilde Muhoza & Oliver W. Johnson. (2018) Exploring household energy transitions in rural Zambia from the user perspective. Energy Policy 121, pages 25-34.
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Karen Delfau. (2018) Knowledge Management and Integrated Water Resource Management—Types of Knowledge and Key Considerations. New Water Policy & Practice 4:2, pages 95-114.
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Byeong-Ki Lee. (2016) Case Study on the Library Service Innovation Applying Service Design Methodology. Journal of the Korean Society for Library and Information Science 50:3, pages 71-92.
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