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The Pandemic Made Me Do It: Changing Public Services

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Nestor L. Osorio & Alissa Droog. (2021) Exploring the Impact of the Pandemic on Reference and Research Services: A Literature Review. New Review of Academic Librarianship 27:3, pages 280-300.
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Maureen Garvey. (2021) Virtual reference amid COVID-19 campus closure: a case study and assessment. Reference Services Review 49:2, pages 132-150.
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