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Journal of Organizational Computing and Electronic Commerce Volume 17, 2007 - Issue 4
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Original Articles

Impact of Consistency in Customer Relationship Management on E-Commerce Shopper Preferences

A. Ant Ozok Department of Information Systems, University of Maryland, Baltimore County, USACorrespondence[email protected]
,
Kristen Oldenburger Booz Allen Hamilton,
&
Gavriel Salvendy School of Industrial Engineering, Purdue University, ; Department of Industrial Engineering, Tsinghua University,
Pages 283-309 | Published online: 05 Dec 2007

Citations (8)

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Michal Levi-Bliech, Nava Pliskin & Lior Fink. (2020) Implementing A Sales Support app to Complement Face-to-Face Interaction: An Empirical Investigation of Business Value. Journal of Organizational Computing and Electronic Commerce 30:3, pages 266-278.
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Articles from other publishers (7)

Shahid Kalim Khan, Naseer Abbas Khan, Quratulain, Olga Egorova, Nimra Zia & Maria Akhtar. (2023) Young Consumers’ Usability Preferences for Mobile and Computer Screens for Online Shopping Activities. Human Behavior and Emerging Technologies 2023, pages 1-13.
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Anatoliy Kazak, Elena Sergeeva, Zalina Kushkhova, Olga Ryvkina & Elena Tsay. (2023) Information technologies and E-commerce in education in the sphere of tourism and hospitality. E3S Web of Conferences 371, pages 05009.
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Bukkapatnam Sai Kamal & Er. Nitika Kapoor. (2022) Mobile terminal and Inspection Station Management System. Mobile terminal and Inspection Station Management System.
Aini Farmania, Riska Dwinda Elsyah & Michael Aaron Tuori. (2021) Transformation of CRM Activities into e-CRM: The Generating e-Loyalty and Open Innovation. Journal of Open Innovation: Technology, Market, and Complexity 7:2, pages 109.
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Dr. Mukta Jain & Dr. Nipun Aggarwal. (2020) Determinants of E- Commerce in Indian MSME Sector. International Journal of Advanced Research in Science, Communication and Technology, pages 285-290.
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Arpita Khare & Sapna Rakesh. (2012) Customer Relationship Management through Mobile Technologies. International Journal of Information Systems and Social Change 3:4, pages 65-83.
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A. Ant Ozok & June Wei. (2010) An empirical comparison of consumer usability preferences in online shopping using stationary and mobile devices: results from a college student population. Electronic Commerce Research 10:2, pages 111-137.
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