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Original Articles

Examining E-Commerce Customer Satisfaction and Loyalty: An Integrated Quality-Risk-Value Perspective

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Cheuk Hang Au, Kevin K. W. Ho & Kris M. Y. Law. (2021) The bright and dark of consumers’ online brand defending behaviors: exploring their enablers, realization, and impacts. Journal of Organizational Computing and Electronic Commerce 31:3, pages 171-191.
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Siswadi Siswadi, Jumaizi Jumaizi, Supriyanto Supriyanto & Adenanthera Lesmana Dewa. (2023) Indonesian Online Transportation (Go-Jek) Customers Satisfaction and Loyalty: How the Role of Digital Marketing, Word of Mouth, Perceived Value and Perceived Quality?. Journal of Law and Sustainable Development 11:2, pages e362.
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Mohd Danish Kirmani, Md. Asadul Haque, Muhammad Ahsan Sadiq & Faiz Hasan. (2022) Cashless preferences during the COVID-19 pandemic: investigating user intentions to continue UPI-based payment systems in India. Journal of Science and Technology Policy Management 14:4, pages 758-779.
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Soma Amol Dhaigude & Bijuna C. Mohan. (2023) Customer experience in social commerce: A systematic literature review and research agenda. International Journal of Consumer Studies.
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Sheng-Wei Lin, Eugenia Y. Huang & Kai-Teng Cheng. (2022) A binding tie: why do customers stick to omnichannel retailers?. Information Technology & People 36:3, pages 1126-1159.
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Suhail Ahmad Bhat, Sheikh Basharul Islam & Umer Mushtaq Lone. (2021) Antecedents and consequences of online buying behavior: a mediation study. South Asian Journal of Business Studies 12:1, pages 54-78.
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Li Cui, Shanshan He, Hepu Deng & Xiaoyi Wang. (2022) Sustaining customer loyalty of fresh food e-tailers: an empirical study in China. Asia Pacific Journal of Marketing and Logistics 35:3, pages 669-686.
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Umer Mushtaq Lone & Suhail Ahmad Bhat. (2022) Impact of financial literacy on financial well-being: a mediational role of financial self-efficacy. Journal of Financial Services Marketing.
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Sheng-Wei Lin, Eugenia Y. Huang & Kai-Teng Cheng. (2022) Understanding organizational reputation formation in mobile commerce. Electronic Commerce Research and Applications 55, pages 101200.
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Joonyong Park & Renee B. Kim. (2022) Importance of offline service quality in building loyalty of OC service brand. Journal of Retailing and Consumer Services 65, pages 102493.
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Valentina Vukmirović, Milenko Radonić & Miloš Milosavljević. 2022. Marketing and Smart Technologies. Marketing and Smart Technologies 35 47 .
Wangchun Zhang. (2021) The Impact of User Perceived Overload on Continuance Intention to Use Social Commerce: —Based on Stimulus-Organism-Response Model. The Impact of User Perceived Overload on Continuance Intention to Use Social Commerce: —Based on Stimulus-Organism-Response Model.
Fan-Chen Tseng, Tzu-Ling Huang, T.C.E. Cheng & Ching-I Teng. (2021) Not all qualities are equal: Moderating role of online shopper conscientiousness in quality evaluation. Electronic Commerce Research and Applications 47, pages 101056.
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Jialin (Snow) Wu & Rob Law. (2019) Analysing behavioural differences between e- and m-bookers in hotel booking. International Journal of Hospitality Management 83, pages 247-256.
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Mamoun N. Akroush & Bushra K. Mahadin. (2019) An intervariable approach to customer satisfaction and loyalty in the internet service market. Internet Research 29:4, pages 772-798.
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Afshin Jahanbazi Goujani, Arash Shahin, Ali Nasr Isfahani & Ali Safari. (2019) Analyzing the influence of job satisfaction on hostage employee loyalty in Isfahan Province Gas Company. Benchmarking: An International Journal 26:6, pages 1728-1748.
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Shiu-Wan Hung, Min-Jhih Cheng & Pei-Chun Chiu. (2018) Do antecedents of trust and satisfaction promote consumer loyalty in physical and virtual stores? a multi-channel view. Service Business 13:1, pages 1-23.
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Qiaoqin Su. (2018) Research on Influencing Factors of Consumer Behavior Based on Wechat Stores. Research on Influencing Factors of Consumer Behavior Based on Wechat Stores.
Arash Riasi, Zvi Schwartz & Chih-Chien Chen. (2018) A proposition-based theorizing approach to hotel cancellation practices research. International Journal of Contemporary Hospitality Management 30:11, pages 3211-3228.
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Muhammad Rifki Shihab, Dimas Maulana & Achmad Nizar Hidayanto. (2018) Determinants of Repurchase Intention in C2C E-Commerce. Information Resources Management Journal 31:3, pages 54-76.
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Chunmei Gan & Weijun Wang. (2017) The influence of perceived value on purchase intention in social commerce context. Internet Research 27:4, pages 772-785.
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