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Nien-Te Kuo, Lu-Ping Lin, Kuo-Chien Chang & Yi-Sung Cheng. (2022) How Emotional Labor and Job Stress Affect the Job Performance of Tour Leaders: Moderating Effects of Job Characteristics and Social Media Use Intensity. International Journal of Hospitality & Tourism Administration 0:0, pages 1-29.
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Sima Nart, Nihal Sututemiz, Senem Nart & Osman M. Karatepe. (2019) Internal marketing practices, genuine emotions and their effects on hotel employees’ customer-oriented behaviors. Journal of Human Resources in Hospitality & Tourism 18:1, pages 47-70.
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Hyun Jung Lee. (2018) Relation Between Display Rules and Emotive Behavior Strategies and Its Outcomes Among South Korean Public Service Employees. Public Performance & Management Review 41:4, pages 723-744.
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Yao-Chin Wang, Ruiying Cai, Chu-En Yang & Hailin Qu. (2015) Coping Strategy in Hospitality Internships: A Mixed Method Approach. Journal of Hospitality & Tourism Education 27:1, pages 10-19.
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Articles from other publishers (14)
H. Ma, H. Li & Q. He. (2022) How does urban air pollution affect China’s inbound tourism?. International Journal of Environmental Science and Technology 20:7, pages 7501-7518.
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Yunhong Hu, Wei Tu, Li Zhou, Xin Wu & Qi Yan. (2023) Evaluating emotional labor from a career management perspective. Frontiers in Psychology 13.
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Ahmet Yavuz Çamlı, Türker B. Palamutçuoğlu, Nicoleta Bărbuță-Mișu, Selin Çavuşoğlu, Florina Oana Virlanuta, Yaşar Alkan, Sofia David & Ludmila Daniela Manea. (2022) The Moderator Effect of Communicative Rational Action in the Relationship between Emotional Labor and Job Satisfaction. Sustainability 14:13, pages 7625.
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Xiaojun Lu, Hyun Jung Lee, Seung-Bum Yang & Min Hye Song. (2020) The Dynamic Role of Emotional Intelligence on the Relationship Between Emotional Labor and Job Satisfaction: A Comparison Study of Public Service in China and South Korea. Public Personnel Management 50:3, pages 356-380.
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Hyun Jung Lee. (2020) Relationship between Emotional Labor and Job Satisfaction: Testing Mediating Role of Emotional Intelligence on South Korean Public Service Employees. Public Organization Review 21:2, pages 337-353.
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Poh Theng Loo, Catheryn Khoo-Lattimore & Huey Chern Boo. (2021) How should I respond to a complaining customer? A model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees. International Journal of Hospitality Management 95, pages 102882.
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Gaye DENİZ & Enver AYDOĞAN. (2020) Algılanan Dışsal Prestijin Duygusal Emek Üzerindeki Etkisinde Örgütsel Özdeşleşmenin Aracılık Rolü: Konaklama İşletmelerinde Bir AraştırmaThe Mediating Role of Organizational Identification on the Effects of Perceived External Prestige on Emotional Labor: A Research in Lodging Companies. Eskişehir Osmangazi Üniversitesi İktisadi ve İdari Bilimler Dergisi 15:1, pages 141-164.
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Kazeem Olanrewaju Ogunsola, Rodrique Ancelot Harvey Fontaine & Muhammad Tahir Jan. (2020) Impact of surface acting and deep acting techniques on teachers’ organizational commitment. PSU Research Review ahead-of-print:ahead-of-print.
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Nan Tang & Louise E. Thomson. (2019) Workplace Violence in Chinese Hospitals: The Effects of Healthcare Disturbance on the Psychological Well-Being of Chinese Healthcare Workers. International Journal of Environmental Research and Public Health 16:19, pages 3687.
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Jing Li, Bonnie F Canziani & Carla Barbieri. (2016) Emotional labor in hospitality: Positive affective displays in service encounters. Tourism and Hospitality Research 18:2, pages 242-253.
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Megan Lowe & Lindsey M. Reno. 2018. Examining the Emotional Dimensions of Academic Librarianship. Examining the Emotional Dimensions of Academic Librarianship
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Bokim Lee. (2014) The Relationship between Emotional Working Hour and Muscle Pain. Korean Journal of Occupational Health Nursing 23:4, pages 269-276.
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Amir Shani, Natan Uriely, Arie Reichel & Limor Ginsburg. (2014) Emotional labor in the hospitality industry: The influence of contextual factors. International Journal of Hospitality Management 37, pages 150-158.
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