Citations (28)
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Qishan Chen, Yonghsuan Li, Ruochun Wang & Ruixing Shen. (2023) How COVID-19 Perceived Risk Causes Turnover Intention Among Chinese Flight Attendants: A Moderated Mediation Model. Psychology Research and Behavior Management 16, pages 95-108.
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Jae Eun Park, Eunji Lee, Jin-young Kim & Chulmo Koo. (2023) ‘Platform stress’: exploring a new type of stress in the sharing economy. Current Issues in Tourism 0:0, pages 1-15.
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Nuri Celiker & Cem Oktay Guzeller. (2022) Predicting Organizational Citizenship Behaviour in Hospitality Businesses with Decision Tree Method. International Journal of Hospitality & Tourism Administration 0:0, pages 1-39.
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A. Mohammed Abubakar, Hamed Rezapouraghdam, Elaheh Behravesh & Huda A. Megeirhi. (2022) Burnout or boreout: A meta-analytic review and synthesis of burnout and boreout literature in hospitality and tourism. Journal of Hospitality Marketing & Management 31:4, pages 458-503.
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Seongseop (Sam) Kim, Antony King Fung Wong, Heesup Han & Man Wah (Vanessa) Yeung. (2022) How does the COVID-19 pandemic influence travel industry employees in Hong Kong? Structural relationships among airline crew’s job-related stressors, mental health and other consequences. Asia Pacific Journal of Tourism Research 27:1, pages 69-85.
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Seongseop (Sam) Kim, Antony King Fung Wong, Heesup Han & Man Wah (Vanessa) Yeung. (2022) Airline employees’ stress amidst the COVID-19 pandemic and its job-related consequences. Asia Pacific Journal of Tourism Research 27:1, pages 30-47.
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Aleksandra Grobelna. (2021) Emotional exhaustion and its consequences for hotel service quality: the critical role of workload and supervisor support. Journal of Hospitality Marketing & Management 30:4, pages 395-418.
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Kwang-Hi Park & Dae-Kwan Kim. (2021) Understanding the relationships among emotional exhaustion, job satisfaction, and emotional intelligence of hotel front desk employees. Asia Pacific Journal of Tourism Research 26:5, pages 504-515.
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Michael Schiffinger & Sandra Martina Braun. (2020) The impact of social and temporal job demands and resources on emotional exhaustion and turnover intention among flight attendants. Journal of Human Resources in Hospitality & Tourism 19:2, pages 196-219.
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Joon-ho Kim, Hyun-ju Choi, Jong-pil Yu, Jeong-hee Lim, Hyuck-jin Lee & Seung-hye Jung. (2020) Argumentum ad hominem and coercive company culture influences on workaholism: Results and implications of a cross-cultural South Korea study. Journal of Psychology in Africa 30:2, pages 135-142.
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Amir Batouei, Mohammad Iranmanesh, Davoud Nikbin & Sunghyup Sean Hyun. (2019) Flight anxiety: investigating the role of airline service quality and flight crew’s competence. Asia Pacific Journal of Tourism Research 24:7, pages 710-724.
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Volkan Genc & Seray Gulertekin Genc. (2018) Can hotel managers with social intelligence affect the emotions of employees?. Cogent Business & Management 5:1.
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Hae-Kyung Sohn. (2017) Verifying the moderating effects of personality factors on the relationship between emotional labour and customer orientation. International Journal of Tourism Sciences 17:1, pages 1-14.
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Articles from other publishers (15)
Jie Yin, Yingchao Ji & Yensen Ni. (2023) Anxious hotel employees in China: Engaged or exhausted? Multiple effects of workplace anxiety. International Journal of Hospitality Management 114, pages 103577.
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Asier Baquero. (2023) Hotel Employees’ Burnout and Intention to Quit: The Role of Psychological Distress and Financial Well-Being in a Moderation Mediation Model. Behavioral Sciences 13:2, pages 84.
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Özge YANIKOGLU. (2022) THE IMPORTANCE OF TRUST IN TOP MANAGEMENT FOR TURKISH AND EUROPEAN AIRLINE COMPANIES - A COMPARATIVE STUDYTÜRK VE AVRUPA HAVA YOLU ŞİRKETLERİ İÇİN ÜST YÖNETİMDE GÜVENİN ÖNEMİ - KARŞILAŞTIRMALI BİR ARAŞTIRMA. Journal of Research in Business 7:2, pages 281-297.
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Chun-Chang Lee, Wen-Chih Yeh, Zheng Yu & Ting-Hsuan Tsai. (2022) The impacts of supervisor support, role perception, and emotional exhaustion on the turnover intentions of real estate brokers. Scandinavian Journal of Management 38:4, pages 101227.
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Bee-Lia Chua, Amr Al-Ansi, Seongseop (Sam) Kim, Antony King Fung Wong & Heesup Han. (2022) Examining airline employees’ work-related stress and coping strategies during the global tourism crisis. International Journal of Contemporary Hospitality Management 34:10, pages 3715-3742.
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Wagih Salama, Ahmed Hassan Abdou, Shaimaa Abo Khanger Mohamed & Hossam Said Shehata. (2022) Impact of Work Stress and Job Burnout on Turnover Intentions among Hotel Employees. International Journal of Environmental Research and Public Health 19:15, pages 9724.
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Pavithra KumariP. S. Aithal. (2020) Stress Inducing Factors and Relevant Strategies Deployed to Overcome Stress in the Aviation Industry Sector – A Systematic Literature Review and Further Research Agendas. International Journal of Management, Technology, and Social Sciences, pages 347-371.
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Yuhyung Shin, Won-Moo Hur, Kyungdo Park & Hansol Hwang. (2020) How Managers’ Job Crafting Reduces Turnover Intention: The Mediating Roles of Role Ambiguity and Emotional Exhaustion. International Journal of Environmental Research and Public Health 17:11, pages 3972.
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Minjoo Chung & Aeeun Jeon. (2020) Social exchange approach, job satisfaction, and turnover intention in the airline industry. Service Business 14:2, pages 241-261.
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Cheol Kim, Joo Lee & Soo Shin. (2019) Why Are Your Employees Leaving the Organization? The Interaction Effect of Role Overload, Perceived Organizational Support, and Equity Sensitivity. Sustainability 11:3, pages 657.
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JungHoon (Jay) Lee, Chihyung “Michael” Ok, Seung-Hoon Lee & Choong-Ki Lee. (2017) Relationship between Emotional Labor and Customer Orientation among Airline Service Employees: Mediating Role of Depersonalization. Journal of Travel Research 57:3, pages 324-341.
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S. M.H.S. Kha, L. Salim, Z. Saidun & M.S. Hashim. (2016) Entrepreneurial Stress, Burnout and Intention to Quit: An Examination on MARA Entrepreneurs. Asian Journal of Scientific Research 9:4, pages 171-175.
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Osman M. Karatepe & Rashin Kaviti. (2016) Test of a mediational model of organization mission fulfillment: evidence from the hotel industry. International Journal of Contemporary Hospitality Management 28:5, pages 988-1008.
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Osman M. Karatepe & Sanaz Vatankhah. (2015) High-performance work practices, career satisfaction, and service recovery performance: a study of flight attendants. Tourism Review 70:1, pages 56-71.
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Osman M. Karatepe & Homa Choubtarash. (2014) The effects of perceived crowding, emotional dissonance, and emotional exhaustion on critical job outcomes: A study of ground staff in the airline industry. Journal of Air Transport Management 40, pages 182-191.
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