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Articles

The Impact of Bed and Breakfast Atmosphere, Customer Experience, and Customer Value on Customer Voluntary Performance: A Survey in Taiwan

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You-De Dai, Ying-Chan Liu, Wen-Long Zhuang & Ching-Hua Wang. (2023) Using social exchange perspective to explain customer voluntary performance behavior. The Service Industries Journal 43:9-10, pages 764-784.
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Venkateswarlu Nalluri, Kai-Fu Yang, Long-Sheng Chen & Tzung-Yu Kevin Yang. (2023) Exploring crucial social media marketing factors for improving customer satisfaction and customer loyalty in bed and breakfast sectors in Taiwan. International Journal of Tourism Cities 9:2, pages 429-446.
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Bin Li, Nan Hua & Tingting Zhang. (2023) Characteristics of Bed and Breakfast (B&B) and Guest Perceived Value. Tourism Analysis 28:2, pages 255-268.
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Chaang-Iuan Ho, Tzong-Shyuan Chen & Chin-Pei Li. (2023) Airbnb’s Negative Externalities from the Consumer’s Perspective: How the Effects Influence the Booking Intention of Potential Guests. Sustainability 15:11, pages 8695.
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Anita Manfreda, Frans Melissen, Rajka Presbury, Scott Richardson & Justin King. (2023) A model of luxury lodge experience quality. Journal of Hospitality and Tourism Management 54, pages 486-499.
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Mohamed H. Elsharnouby, Tamer H. Elsharnouby, Chanaka Jayawardhena & Alaa M. Elbedweihy. (2023) Consumers as volunteers? The influence of value congruence on consumers’ voluntary performance. Journal of Marketing Analytics.
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Mei-Yu Wang, Yong-Quan Li, Wen-Qi Ruan & Shu-Ning Zhang. (2022) How B&B experience affects customer value cocreation under the social servicescape: an emotional psychological perspective. Tourism Review 78:1, pages 72-88.
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Yi-Chin Lin, Hsin-Yu Melissa Tsai, Austin Rong-Da Liang & Hui-Yu Chang. (2022) Role of destination attachment in accommodation experiences of historical guesthouses. Tourism and Hospitality Research, pages 146735842211283.
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Shuzhen Liu, Xueji Wang, Lei Wang & Zhaoling Pang. (2022) Influence of Non-Standard Tourist Accommodation’s Environmental Stimuli on Customer Loyalty: The Mediating Effect of Emotional Experience and the Moderating Effect of Personality Traits. International Journal of Environmental Research and Public Health 19:15, pages 9671.
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Ahmed Hassan Abdou, Hossam Said Shehata, Hassan Marzok Elsayed Mahmoud, Azzam Ibrahem Albakhit & Muhanna Yousef Almakhayitah. (2022) The Effect of Environmentally Sustainable Practices on Customer Citizenship Behavior in Eco-Friendly Hotels: Does the Green Perceived Value Matter?. Sustainability 14:12, pages 7167.
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Guang-Xiu Jiang, Yong-Quan Li, Shu-Ning Zhang & Wen-Qi Ruan. (2022) How to impress guests: Key factors and strategy configurations for the accommodation memories of homestay guests. Journal of Hospitality and Tourism Management 50, pages 267-276.
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Hanqin Qiu, Dongzhi Chen, Jian-Wu Bi, Jiaying Lyu & Qinghui Li. (2021) The construction of the affinity-seeking strategies of Airbnb homestay hosts. International Journal of Contemporary Hospitality Management 34:3, pages 861-884.
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Maciej Mitrega, Vojtěch Klézl & Vojtěch Spáčil. (2022) Systematic review on customer citizenship behavior: Clarifying the domain and future research agenda. Journal of Business Research 140, pages 25-39.
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An Hai Ta, Leena Aarikka-Stenroos & Lauri Litovuo. (2022) Customer Experience in Circular Economy: Experiential Dimensions among Consumers of Reused and Recycled Clothes. Sustainability 14:1, pages 509.
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Gangwei Cai, Lei Xu & Weijun Gao. (2021) The green B&B promotion strategies for tourist loyalty: surveying the restart of Chinese national holiday travel after COVID-19. International Journal of Hospitality Management 94, pages 102704.
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Yan Hong, Gangwei Cai, Zhoujin Mo, Weijun Gao, Lei Xu, Yuanxing Jiang & Jinming Jiang. (2020) The Impact of COVID-19 on Tourist Satisfaction with B&B in Zhejiang, China: An Importance–Performance Analysis. International Journal of Environmental Research and Public Health 17:10, pages 3747.
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Hussam Al Halbusi, Pedro Jimenez Estevez, Tan Eleen, T. Ramayah & Md Uzir Hossain Uzir. (2020) The Roles of The Physical Environment, Social Servicescape, Co-Created Value, and Customer Satisfaction in Determining Tourists’ Citizenship Behavior: Malaysian Cultural and Creative Industries. Sustainability 12:8, pages 3229.
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Lin Xiao, Chuanmin Mi, Yetian Chen & Lihua Huang. (2019) Understanding the Determinants of Consumer Satisfaction With B&B Hotels. International Journal of Web Services Research 16:4, pages 21-39.
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Shi, He & Li. (2019) Exotic or Home? Tourists’ Perception of Guest Houses, Guest Houses Loyalty, and Destination Loyalty in Remote Tourist Destinations. Sustainability 11:14, pages 3835.
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Yi-Chin Lin, Hsin-Ju Lai & Alastair M. Morrison. (2019) Social servicescape and Asian students: An analysis of spring break island bed and breakfast experiences in Taiwan. Tourism Management Perspectives 31, pages 165-173.
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Chia-Wei Liu & Jen-Son Cheng. (2018) Exploring Driving Forces of Innovation in the MSEs: The Case of the Sustainable B&B Tourism Industry. Sustainability 10:11, pages 3983.
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Wangfei Wang, Jianxing Wu, Mao-Ying Wu & Philip L. Pearce. (2018) Shaping tourists’ green behavior: The hosts’ efforts at rural Chinese B&Bs. Journal of Destination Marketing & Management 9, pages 194-203.
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Ibrahim Alnawas & Jane Hemsley-Brown. (2018) The differential effect of cognitive and emotional elements of experience quality on the customer-service provider’s relationship. International Journal of Retail & Distribution Management 46:2, pages 125-147.
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