Advanced search
Publication Cover
Asia Pacific Journal of Tourism Research Volume 25, 2020 - Issue 7: Experimental Research in Tourism
Submit an article Journal homepage
757
Views
9
CrossRef citations to date
0
Altmetric
Articles

Guests’ stereotyping and quality evaluations of service delivered by employees with disabilities: does service failure matter?

Valentini Kalargyroua Hospitality Management, University of New Hampshire, Durham, NH, USACorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0002-0186-2732View further author information
ORCID Icon,
Panagiotis Trivellasb Department of Agribusiness and Supply Chain Management, Agricultural University of Athens, Athens, GreeceORCID Iconhttps://orcid.org/0000-0003-2005-7939View further author information
ORCID Icon &
Marianna Sigalac UniSA Business, University of South Australia, Adelaide, AustraliaORCID Iconhttps://orcid.org/0000-0001-8997-2292View further author information
ORCID Icon
Pages 748-765 | Published online: 03 Jun 2020

Citations (9)

Keep up to date with the latest research on this topic with citation updates for this article.

Subscribe to citation updates

Read on this site (1)

Abdul Hafaz Ngah, Abdul Halim Mohd Rahimi, Serge Gabarre, Nor Ida Fatihah Che Saifulizam, Norzalita Abdul Aziz & Heesup Han. (2021) Voluntourism sustainability: a case of Malaysian east coast island destinations. Asia Pacific Journal of Tourism Research 26:12, pages 1364-1385.
Read now

Articles from other publishers (8)

Alaa Adnan Awad, Mohammad Abuhashesh, Mohammad Al-Khasawneh & Ra’ed Masa’deh. (2023) The Impact of Hiring People with a Disability on Customers’ Perspectives: The Moderating Effect of Disability Type. Sustainability 15:6, pages 5101.
Crossref
Jácint Farkas, Zoltán Raffay, József Kárpáti, Zsófia Fekete-Frojimovics & Lóránt Dénes Dávid. (2023) The Dialectics of (Deep) Accessible Tourism and Reality—Hermeneutics of a Journey to Madrid. Sustainability 15:4, pages 3257.
Crossref
Shafat Maqbool & Nazir A. Nazir. (2023) Effect of employees' CSR perceptions on affective commitment: exploring multiple mediation mechanisms. Journal of Economic and Administrative Sciences.
Crossref
Musa Essa. (2023) Diversity from the customer's perspective: Good or bad? The case of disability. Italian Journal of Marketing.
Crossref
Alice H. Y. Hon & Emmanuel Gamor. (2021) The inclusion of minority groups in tourism workforce: Proposition of an impression management framework through the lens of corporate social responsibility. International Journal of Tourism Research 24:2, pages 216-226.
Crossref
Marco Antonio Cruz-Morato, Josefa García-Mestanza & Carmen Dueñas-Zambrana. (2021) Special Employment Centres, Time Factor and Sustainable Human Resources Management in Spanish Hotel Industry: Can Corporate Social Marketing Improve the Labour Situation of People with Disabilities?. Sustainability 13:19, pages 10710.
Crossref
Valentini Kalargyrou, William Pettinico & Po-Ju Chen. (2021) Attitudes toward people with physical disabilities: An examination of social context, discipline, disability type, and demographics. Journal of Vocational Rehabilitation 54:2, pages 117-133.
Crossref
Owais Nazir, Jamid Ul Islam & Zillur Rahman. (2021) Effect of CSR participation on employee sense of purpose and experienced meaningfulness: A self-determination theory perspective. Journal of Hospitality and Tourism Management 46, pages 123-133.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.